Shein
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shein won't give me my refund
They keep back and fort with a wig I purchased, saying that I did not order it from there website, I even gave the wig a 5 star review on their website. After about 12 emails I was told to send in the order # and I cannot follow up.
I returned a wig to Shein in prefect condition not touched because it was too short. I even reodered a longer wig.
Now that I returned the short wig. Shein is telling me that I sent the wrong item and they will send back the wig to me. They are unprofessional. This is not 1st I have to be back and forth with people from Shein.
This time I am done. There are too much competitors out there.
All I need is my refund . Right now I will call them theives, the people they have working for them are theives
- Variety
- No refunds
Preferred solution: Full refund
User's recommendation: Shop where you can get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I received used item!!!
I ordered two pair of house slippers for the winter! One of them came properly packaged and the other came by USPS directly to my mailbox.
I retrieved the shoes from my mailbox and opened the package, I noticed right away that the shoes were used. I would like to return them but having an issue creating a return ticket with no assistance.
User's recommendation: I rarely purchase any shoe items from Shein
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEntregado en otra ciudad
Entregaron mi pedido en otra ciudad
Mi rastreo dice que ya fue entregado y no recibi nada, fedex dejo mi pedido en gilbert az
Y yo lo ordene para 874 s main st san luis az 85349 unit PO BOX 14300
- Shiper
- Never delivery properly
Preferred solution: Deliver product or service ordered
¡Hola! Espero que tengas una buena experiencia de compra aquí.
Si tienes algún problema, puedes ponerte en contacto con el servicio de atención al cliente de la aplicación SHEIN. Haz clic en "yo"-->soporte-->servicio de atención al cliente-->escribe tu pregunta directamente en el cuadro de mensaje para obtener una respuesta o solución.
Si las respuestas no coinciden, continúa y describe el problema en detalle. Estaremos encantados de ayudarte.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bataysk, Southern Federal District
Missing items already paid for February 25
I never got my shirt it was not in all the stuff I had ordered
My pink shirt is missing one of my items from the order that I made, and y'all are making it hard to get my shirt.
- Deliver what you promise
- Never had issues till now
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure they don't steal.from you
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my money back
I need bought something and I never received it and they say I did, so I need my money now please. briscieandrea@***.com
Andrea Briscoe
12777 Ashford Point Dr Apt #2420 Houston TX 77082
Preferred solution: Full refund
User's recommendation: Saysay
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage very late and online customer service make you wait longer?
Shein says they guarantee on-time delivery only to not! I get it; they probably took away drop shipping, but that doesn't matter. Business, I am tired of getting shafted as a customer!
- Taking too long now to delivery but i like price
- Take too long deliver
Preferred solution: Apology
User's recommendation: Fashion nova better cheaper
Hello, we are sorry for the bad experience you have had. By checking the order information you provided, we noticed that your order has been delivered.
We have compensated you 500 points for the shipping delay.
We hope that we can improve your experience with my service, and in turn regain your trust in SHEIN. Feel free to solve the issue or update the star in Pissedconsumer for what you feel appropriate for the service we provided now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was cancelled
I've made an order on da 23 December I thought everything was fine because my order was being submitted to shein and my money was deducted from my account while I was waiting for my order I've got an email that's said my order was being cancelled or it's unfinished oder they didn't explain why or my money was shot so now I need my money back I cancel all my order
I made an order on the 23rd of December. I thought everything was fine because my order was submitted and my money was deducted from my account the following day.
However, I received an email from Shein stating that my order was being cancelled.
They didn't explain to me why my order was cancelled. I would like to know how much I owe you in order to release my order, as I really need it.
Preferred solution: Price reduction
User's recommendation: Always make sure that everything will submitted before u send an order
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey robbed me! After spending hundreds
I placed a huge order! Nothing was delivered!
I ordered from them many times and never had a problem! My address never changed and was correct! I was home all day! It says the whole shipment was damaged during transit and there's no way to contact Shein!
What a scam! I will never order anything from this company again! Do not order, it's at your own risk.
There's no way to contact anyone! I am disputing charges on my credit card!
- Nice affordable clothes
- You may or may not receive your items
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Beware, you could lose money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZanelekhabzo@***.com
I've made an order on da 23 December I thought everything was fine because my order was being submitted to shein and my money was deducted from my account while I was waiting for my order I've got an email that's said my order was being cancelled or it's unfinished oder they didn't explain why or my money was shot so I want to cancel my order I need my money back
Preferred solution: Full refund
User's recommendation: It was my first time made an order to shein but I was so disappointed that I didn't got my order and a proper response from you
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I ordered a shower curtain set that was the wrong color . Upon receipt I wrote on the package return to sender and I gave it back to my mailman. According to the united states post office that package has been back in sheins control since 3/17/2024 .Never received my refund
- Nice thing at reasonable prices
- No no human contact and you ai is horrible
Preferred solution: Full refund
User's recommendation: I want my money back (Refund)
Hello, by checking the email account you provided, we have located the relevant order and have refunded the returned goods. Please check your application to view the refund information.
If you are satisfied with our service, we hope you will give us a positive evaluation. You can refer to the link below: https://www.pissedconsumer.com/static/publications/pissed-consumer-questions-and-answers-faq-2.html#17 (how to mark a review as resolved); https://www.pissedconsumer.com/static/publications/pissed-consumer-questions-and-answers-faq-2.html#19 (how to change a review star rating).
Mckeesport, Pennsylvania
SHEIN Stuff not delivered yet
Hung up again for the fifth time I am suing this company you have $400 worth of my stuff stuck in Chicago. Theres a simple answer that all you guys had to do was said manufacturers home and address or manufacturer ID code for each commodity required the recommended action to have the stuff shipped And have the shipper or Porter provide the manufacturers name and address.
Thats all that needed to be done. My stuff has been stuck in Chicago over 60 items for 32 days and I cant talk to a live person so who the *** is giving me my *** money back
User's recommendation: Worst company in history they are horrible. They don’t have a phone number and they talk to horrifically.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Resolved: Hi I need to change the size of my packages before they arrive at my address
I ordered for a wrong size and am pregnant so I would like to change the size to XXL because I noticed XL is gonna be small
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWHERE ARE THE ITEMS I PAID FOR???
My order was processed on May 30th. I haven't received my order yet.
Is this a scam site?
It seems like you don't have a customer service number. I am very upset by this and will take this matter up with the authorities responsible for tracking scam websites that are stealing our hard-earned money for products you never send.
- Take your money and not deliver
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from Shein, they don't deliver what you ordered and paid for in full. They have no contact phone number to be able to try to see if your order shipped or if this is even a legitimate company
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered some amaryllis bulbs and just received package and no bulbs. Only a small packet of seed unmarked and definitely isn't amaryllis seed because I know what they look like. Been raising them for
Ordered amaryllis bulbs and got seed that aren't amaryllis seed and no label. I tried contacting them and was told a human was chatting but was a computer.
I tried over an hour and nothing.
Tried to start a ticket and couldn't. This is the worst customer service experience I've ever had.
- Good selection
- Received something else and absolutely no customer service at all
Preferred solution: Refund and redelivery of what I ordered this time with picture and description of the bulbs
User's recommendation: Stay clear of Shein if you don't want to be giving away money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Cannot register new account
Trying to register new account. Keeps looping. Now get message "too many attempts" Cannot login too shop.
cs
User's recommendation: poor customer service
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
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