Company responded
Morgan D Klx

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Take to long for deliveries and for money to get pout back in your accounts

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Shein - Take to long for deliveries and for money to get pout back in your accounts
Shein - Take to long for deliveries and for money to get pout back in your... - Image 2

I accidentally clicked 'place order' and it took money out of my dad's bank account that he urgently needs for my little sister's medicine.

View full review
Loss:
$79
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Jade V Yap

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No responsibility for lost items

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Shein - No responsibility for lost items

I contacted Shein because I ordered 8 items but they only sent me 6. The 2 missing items were huge and would have been obvious if I had received them but they kept saying they had verified that the product in my package was not missing and asked me to check the package again and again.

The worst part was after I offered to give them my proof to prove that it was their packaging mistake, guess what, they immediately refused and said they would no longer assist my case. This is definitely a scam company.

View full review
Loss:
$46

Preferred solution: Full refund

User's recommendation: Order at your own risk

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Success A Jvc

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Verified Reviewer
| map-marker Kiel, Schleswig-Holstein

Refund not received

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Shein - Refund not received
Shein - Refund not received - Image 2
Shein - Refund not received - Image 3
Shein - Refund not received - Image 4
Shein - Refund not received - Image 5

I ordered for some items around 300 euros and the second order about 100 euros and them returned some items I didn't like. Unfortunately because the items were plenty in number I mistakenly put some in the wrong shein bags with the wrong scan code on the bags.

Because of this my refund still shows processing and it's been over a month now. Only 3 or 4 items from the same packaging have been refunded. About 50 euros from 300 euros and the second order about 16 euros from 150 euros. The rest hasnt.

My Klarna is requesting I pay the remaining money used to order the items on shein, but how can I pay for items I didn't even keep. Why is it taking so long to process the refund

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User's recommendation: Always pack shein items in the original bags

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Bonnie V Wge

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brooklyn, New York

Didnt get my order

Shein - Didnt get my order
Shein - Didnt get my order - Image 2

Send wrong order order number GSUNVK28COO3xFE when will they be sending itsend me orange blouse instead of my sweater

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User's recommendation: I want my order

2 comments
Willoughby Dia

That happened to me as well don’t have any of my items sad

SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

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Company responded
Anonymous

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Verified Buyer
| map-marker Portland, Oregon

Clothes too small

Shein - Clothes too small
Shein - Clothes too small - Image 2

First time ordering on shein sizes is too small right size but too small I would like to get a different size

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1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Busola S Pru

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Verified Reviewer

Bad customer service!!!

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Shein - Bad customer service!!!

My order from shien got delivered to the wrong address. I contacted them and I was told theres nothing they can do about it, except the delivery company sort me out.

Then I sent a mail to the delivery company - (Evri) and was told Shien is to resolve the issue for me.

I did contact SHEIN again but no one has been responding to me. And this is really sad because the parcel was meant for my daughters one year birthday and at this point, all I need is my refund because its been 3 weeks now and I expect Shien to do better!!!

View full review
Loss:
$63
Pros:
  • You find affordable things
Cons:
  • Theft terrible customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from shien. They’ve got poor customer service and don’t have their customers interest at heart.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Rohit K Quz

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Verified Reviewer

Where is my order

Shein - Where is my order
Shein - Where is my order - Image 2

Hello, actually, I forgot my previous Shein email and password because I purchased a new mobile phone. Could you please help me? I want to know where my order is because I ordered one glue t-shirt, an iPhone back cover, and one shorts set.

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Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Melissa M Txc

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Verified Reviewer
| map-marker Boston, Massachusetts

Stolen package

I received an email that it was delivered yesterday, but I did not receive the package. I would like a refund, thank you.

View full review
1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar Please type your question directly in the message box to get an answer or solution.

Or you can contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.

We'll offer a proper solution for you asap. Thank you and have a nice day!

Company responded
Magen V Vci

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Verified Reviewer

It’s like day five still waiting on the refund that I was already offered

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They sent me two hats that looked like they were made while somebody was blindfolded. The stitching is terrible and the brim of the hat digs into the side of your head.

I've sent all the pictures and all the screenshots of everything. They know exactly what happened and I've already been offered a refund.

The last message I got was offering the refund and they asked, 'Should we go forward?' I said yes and haven't heard a damn thing back. It's been over 12 hours.

View full review
Loss:
$40
Pros:
  • Some are actually trendy and good quality
  • Cheap stuff
Cons:
  • Avoiding the problem
  • Promises to do something and then not
  • Just a lot of back-and-forth

Preferred solution: Full refund

User's recommendation: Don’t believe the pictures

4 comments
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Magen V Vci
reply icon Replying to comment of Response

I already have contacted customer service and you guys are a joke. I literally get one reply from Thomas and then gets another one from Harper.

You guys say the complete opposite of things I literally have the email and the picture proof where Thomas said I would get 50% discount out returning them now I’m being told I have to return them and then they might give me my refund. This is bull

Magen V Vci
reply icon Replying to comment of Response

There I added the picture of the ticket with the conversation from Thomas. You can see right there that I was offered the 50% discount without the return and now I’m being told otherwise kind of stupid that I was led to believe one thing and now I’m being told another, you guys do the customers first

Guest
reply icon Replying to comment of Magen V Vci

....

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Company responded
Alecha S

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Verified Buyer
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Verified Reviewer

I returned 2 items to Shein, they only refunded 1 and stole the other item. They told me that they only receive 1.

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I returned 2 items to Shein, they only refunded 1 and stole the other item. They told me...
I returned 2 items to Shein, they only refunded 1 and stole the other item.... - Image 2
I returned 2 items to Shein, they only refunded 1 and stole the other item.... - Image 3
I returned 2 items to Shein, they only refunded 1 and stole the other item.... - Image 4

I returned two women's blouses to Shein on 04/24/24, and they only refunded me for one. When I inquired, they claimed they did not receive two items.

I have been going back and forth with them for my refund. I have been purchasing from them for years.

I won't be purchasing from them anymore. Their staff stole my shirt.

View full review
Loss:
$9
Pros:
  • Good price
Cons:
  • Need to check they are sending the goods that people ordered

Preferred solution: Full refund

User's recommendation: Becareful of returning items, their staff are theifs

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Lily A Ses

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Verified Reviewer
| map-marker New York, New York

I haven't received my package

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Shein - I haven't received my package

I haven't received my package yet it was supposed to arrive oct 12 they send me a message. But there were no package. So send it again or refund me my order was GSUNEM1600MCGM.2 ITEMS

View full review

User's recommendation: To make sure you get your money or return package back

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Schiphol, North Holland

FIND MY ORDER

Shein - FIND MY ORDER
Shein - FIND MY ORDER - Image 2
Shein - FIND MY ORDER - Image 3

It has been 11 days since I ordered from Shein and its not arriving yet, I need it ASAP. Order number is GSONVR62F00N3T6 under Precy Mae Leosa name. Please find it, i need it for tomorrow!

View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Veronique J Tdk

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Verified Reviewer
| map-marker Miami, Florida

I need my refund

Shein - I need my refund
Shein - I need my refund - Image 2
Shein - I need my refund - Image 3
Shein - I need my refund - Image 4

I request a return and have not received my refund o need my money I sent the postal information to show that I did return your item so run me my money the item were too big

View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Elise M Aiw

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Verified Reviewer

Batteries not provided. battery spot is not any common batteries.

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Shein - Batteries not provided. battery spot is not any common batteries.
Shein - Batteries not provided. battery spot is not any common batteries. - Image 2
Shein - Batteries not provided. battery spot is not any common batteries. - Image 3

My mom ordered tea candles for my wedding and they shipped with no batteries. we can buy batteries but the a lot where they fit is tiny.

not for any common batteries. we are trying to figure out what batteries to put in them.

View full review

Preferred solution: I would like to talk to someone about what batteries to use or get a refund.

User's recommendation: don’t buy these

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Sarena Lcl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Didn’t get my package

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I didn't receive my package from Shein. They sent me an email where they said the package had been successfully delivered.

It was not easy to find a way to communicate with their customer service. Moreover, somehow my cell phone number was hacked in connection with this missing package because some fraudulent texts started coming to my cell phone, asking me to pay 27 cents for new delivery of my package. I suspect Shein is leaking my personal data to a third party. My package is still missing.

Shein says they are not to blame.

DHL service states that I need to ask Shein to start a search. Shein is very difficult to communicate with.

View full review
Loss:
$14

Preferred solution: Full refund

User's recommendation: I wouldn’t buy anything from SHEIN anymore

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.