Shein
Reviews and Complaints

I placed an order with Shein on 9/29 for 2 items. First, the color I ordered for one of the items was not in stock. I was offered the option of exchanging the item or cancelling. I chose to exchange it for a color that was still in stock. Over the course of the next days, right up to yesterday, I was sent message after message that it was out of stock and I could cancel or exchange it. Someone from Shein helped me switch the color to the one that was available the first time, and afterwards, I understood how I could do it online myself. I did this time after time. It was for the same exact thing, but I noticed the price was fluctuating each time I would opt to 'exchange' the exact same item for itself. Look at the photo that shows how many times Shein had me doing this.

Then, yesterday I received yet another email saying there would be a delay and I had to write back and let them know if they should cancel my order and if I didn't respond, they would. I wrote back 'No, I really want it, I will wait till it comes in. Do not cancel my order'.

Surprise, surprise, today I get an email saying YAY my Shein order for that item was cancelled. I will never shop Shein again. This item (in the second color I purchased) has been in stock the entire time this has been going on. I just checked and it is still in stock. I can add it to my cart. I believe the issue is I got a great price on it, and the seller Fragrant Girl's Luggage does not want to honor the price I purchased it at. I hope it is worth it for Shein to work with someone so dishonest that customers are traumatized enough never to visit Shein's website again. What a giant waste of my time, and Shein's 'customer support chat' leaves much to be desired. I cannot remember a more frustrating online shopping experience. It was HORRIBLE.

Their stuff is as low quality as it comes, it pretty much comes apart after a couple of washes, but it is nice to purchase trendy stuff cheap. I am glad that Shein has given me a very good reason not to continue wasting my money on their garbage. And let me give a very special shout out to Fragrant Girl's Luggage, I hope the 7 bucks you saved screwing up my order over and over was worth it.

I placed a order with Shein which was suppose to arrive 11-13 thru the 11-15 but it came early while I was at work. The driver was communicating with me through text message and sent me a picture of my package left out my building with over 50 neighbors .I told the driver to not leave my package outside but to leave it inside my building or in front of my apartment door.

I was ignored and then the driver started communicating with me in Chinese. My package ended up being stolen by neighbors or the driver. Shein is giving me the run arounds about replacing my order so I had to repurchase my entire order. They reached out saying someone will get back to me in 7 days after telling my it'll take 24 hrs.

I want a refund since I had to repurchase my entire order.

Shein is hiring lazy dishonest drivers who speak no English & the customers suffer because of it. All of Shein staff members and Drivers are incompetent.

The order was shipped and it made it all the way to De Soto, Texas, which is 33 minutes away from my location. They have not had any updates on the order since the 20th.

Shein 20th m. They refused to talk to me, refused to help me until today, the 31st, when all they did was issue a partial refund. I asked them, 'What about my daughter's Christmas?' If they would have helped me when the package was first lost, then maybe things would be different. They told me, 'Sorry about that.

If you have any other questions, contact us back and end the chat.' I've been lied to; one agent promised it would be here by Christmas. I don't even know what to do.

I was told my account was suspended for irregular activity after SHEIN refunded two outfits last summer. Next, I was told that I violated SHEIN policy, and I never have broken any rules while shopping with SHEIN.

I had been a customer since 2023, and I asked numerous times to be provided with the record of when I violated the policy, to no avail. I asked when the suspension would be lifted and never got a proper answer; it had been a year. I don't believe it's legal, and I have never stolen any of your products, and I pay off the cards I use. I would like to know how to speak with a representative.

I'm not a programmer of the computer you use, and I believe you have marked my name unlawfully with a violation. Then I keep getting notifications from your company but am not being permitted to check out when I attempt to shop. My email is dcarrigan417@***.com, my phone number is +161********, and my address is 995 Thurman Ave, apartment C, Columbus, Ohio 43206. When I got suspended, my address was 1755 Alum Creek Drive, Columbus, Ohio 43207.

I believe whatever violation I was supposed to have done has run its course and should be lifted properly. I would like to be contacted by phone on weekdays after 1 PM.