Shein
Reviews and Complaints

I received the wrong item. I was supposed to get one purple contact lens and one pink, and instead I got nothing but purple.

Where is my pink?

It's been over a week now. I need my refund sent back to my original payment now!

No answer from anyone. No phone number.

Delivered to the wrong address, not the one on the invoice.

Check with USPS; it was delivered to a P.O. box and the other to my street, someone with a gate.

I was charged $129 plus $150. I need to be refunded $150 on my card.

I have ordered from your company and haven't had any problems until now.

I don't know why you took off so much money on my card. I need a refund, please.

Shein is becoming something else. For the past 5 days, I have ordered some stuff for my birthday for over $600.

They keep asking me for a screenshot of the online banking transaction. I have uploaded all the documents I can lay my hands on; they keep rejecting them. Meanwhile, they have debited my account, and my order has not been shipped, and my birthday is fast approaching. This is nonsense.

I will never buy from Shein again. I need my money back.

I have been charged additional shipping on three separate orders because the 'SHIPPO' shipping company is being used and is a fraudulent shipping company. According to the United States Postal Service, they are using fraudulent shipping labels, and if we don't pay the shipping, the product goes to the inspector's warehouse, and we will never have access to it, so we cannot return the items for a refund. I want a refund of my charges and never want anything I order to go through SHIPPO again.

Please I need what I bought I one you sent to me is not what I ordered for Please tell me how back to you thanks.

A tried to place an order and it says that my card was declined and my credit card is charging me $43.15. Ive been trying to solve this with the Company but nothing happen success.

Two days ago, I put in several individual orders; one was $55.81. The other one was $16.74.

They said the shipping was free. They charged me $5.27 for one and $5.05 for another, but if the shipping is free, why are they charging? But that's not the problem; the problem is that they never packed my order for $55.81, and if it's not done today, I'm gonna have my bank reverse the payment, because I've been emailing them and emailing them, and they even told me they don't email anymore. Well, I want my damn money, or I want my items.

Thank you. Hopefully, you can help me.

I'm not pissed off. I didn't know how to play the game.

My daughter explained that I should be playing. My friends are mad because I sent the link to win free stuff. I guess I'm too old. Ouch.

Lol, Shein has beautiful stuff.

I wish I could just shop and not play the game. Best wishes.

I haven't received this order #GSU1515****N3JS, no tracking information has been given to be delivered between January 20th-29th. Please advise ASAP!

ORDER WAS NOT RECIEVED

REACHING CUSTOMER SERIVICE PROVED TO BE NEARLY IMPOSSIBLE

SUPPOSEDLY THEY ARE CHECKING IT OUT? NO CLUE

WILL NOT ORDER FROM THEM AGAIN

THIS IS NOT MY APARTMENT, I HAVE NO CLUE AT ALL WHERE IT IS AS THE PICTURE IS OF SOME TOTALLY UNRECOGNIZABLE AREA

Shein sent the wrong product very upset.i orderd the toothbrush makeup brush spinner and they sent this strobelight lamp thing

I hate these people, *** customer service. I mean that *** nobody has helped me, nobody!

Help people and give refunds when you don't receive the damn product after the customer has sent in proof. I hate you all with everything in me, and I mean that too. I will never order from you people again.

My first-time experience was horrible. I hope this company gets shut down!