Shein Reviews

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2.8
Shein - Missing package
Shein - Missing package
Shein - Missing package
Shein - Missing package
Shein - Missing package
Shein - Missing package
Okay , ive email shain , called fed ex over and over waiting for hours just to get ahold of someone. I have tried to contact shein through their social media. i have tried everything. i order from shein all of the time , the first 2 times i ordered it came in a week...
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37 comments
#2111563

I ordered of shein 691 dollars worth and I never got anything and it took my money and said it was delivered but I got nothing

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ID
#1964462 Review #1964462 is a subjective opinion of poster.
Service
Shein Shipping Service
Pros
  • Quality
  • Good price
  • Style of the clothing
Cons
  • Poor customer service
  • We are not able to contact with shein customer service by phone
  • Delayed delivery
Loss
$180
Preferred solution
Deliver product or service ordered

I gave the wrong address to my order

I mistakenly gave a wrong address and the correct address is 6825 North Sheridan Road Apt 520 zip code 60626
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ID
#3291305 Review #3291305 is a subjective opinion of poster.
Location
Chicago, Illinois

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Refund

Shein - Refund
Hey I received news that my package came in but it didnt i asked my neighbor if they saw the mailman or if they seen my package and they didnt i was wonder if i could get a refund?
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ID
#3291211 Review #3291211 is a subjective opinion of poster.
Location
Anaheim, California

Refund

Shein - Refund
I purchased a gift card online and the receiver cant use it. I paid $100.00 for it and want a refund since the card is no good.

User's recommendation: Use a different method of payment.

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ID
#3291186 Review #3291186 is a subjective opinion of poster.
Pros
  • Try to reach someone
Loss
$100
Preferred solution
Full refund

Refund

I have been trying to speak to someone regarding my refund. It says that the refund was applied to me. However, its not showing in my bank account. I need someone to look into this. Mcdnldbrndy@***.com 314-766-**** Thank you

User's recommendation: Don’t order from this company.

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ID
#3291173 Review #3291173 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Confirm delivery

a few days after I had ordered my shein order, I accidentally clicked confirm delivery when I had not yet received my delivery.. Im hoping this should still be delivered but does anyone else know more about this
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ID
#3291120 Review #3291120 is a subjective opinion of poster.
Location
Brisbane, Queensland

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Missing package

1.0
Shein - Missing package
Shein - Missing package
Update by user Jan 26, 2022

I have not get any refund or any answer from them

Original review posted by user Jan 26, 2022
I did not get in touch with them so I can get a refund for my lost package that they send with early bird. And they have closed my account for no reason, so I cant write to them there. And they dont answer my emails.

User's recommendation: Dont buy from shein. Its a scam company.

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ID
#3291094 Review #3291094 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Not getting my package in time
  • To hard to conect to company to get refunds
Loss
$47
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Missing package

1.0
Shein - Missing package
Shein - Missing package
Update by user Jan 26, 2022

They refuse to answer my emails and have closed my account so I cant get in touch with them from my account.

Original review posted by user Jan 26, 2022
GSHN0W45000JC0P im missing my package thats was going to be delivered by early bird. I have asked all my neihgbours and they have not seen it either. So I wish to get my money back for this order. I will not pay for anything I did not get. Best regards.

User's recommendation: Dont buy from shein. They close down your account and they make sure that you cant contact them. And they wont answer when you send e-mail to them for a refund for a missing package.

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ID
#3291062 Review #3291062 is a subjective opinion of poster.
Pros
  • Problem with delivery
Cons
  • Terrible service
  • Not replying back when a customer needs assistance
  • Long wait for clothes
Loss
$47
Preferred solution
Full refund

Not able to talk to someone on the phone.

I bought gift card last year Christmas and l noticed that l used wrong email, l called to see if there is anything they can do to resolve it, but there was none, they took my $50 from and my account and l did not receive any gift card. I'm not happy with Shein
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ID
#3291014 Review #3291014 is a subjective opinion of poster.
Location
Beaumont, Texas
New Reviewer

I placed and order and was charged but never received and confirmation or products

1.2
Shein - I placed and order and was charged but never received and confirmation or products
Like I stated when I tried to contact customer service by live chat as well as over the phone and didn't get a response what so ever..... I have placed an order on last week and never received a confirmation receipt of my purchase. After I made the purchase, my debit card was immediately charged $84.37. If the order is still processing, or caught up in the mail, or just outright delayed, that is all fine and I completely understand how any of those situations may arise. But to not have a payment receipt confirmation emailed, or tracking info available, or even evidence of my purchase in my acct section of Shein website doesn't sit well with me.
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ID
#3290908 Review #3290908 is a subjective opinion of poster.
Location
Winnsboro, South Carolina
Loss
$84
Preferred solution
My items

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Shipment not received

Shein - Shipment not received
I was sent a message from shein that my parcel is not shipped due to refusing the shipment, when i go to the trackingit, it shows that my parcel didnt even reach ksa riyad to even be refused ,i been waiting for my parcel for long now and i hope the shipping company contacts the number +966******** to receive my parcel as soon as possible my parcel is whith tracking number (339********)
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ID
#3290875 Review #3290875 is a subjective opinion of poster.
Location
Ad-Damazin, Blue Nile
Preferred solution
Deliver product or service ordered

Never received merchandise

1.0
SHEIN, I have been waiting and tracking my order for weeks now. It states that it was delivered however I never received my package. As a first time customer this is really disappointing. I was excited for my merchandise since Ive seen it trending on social medias ( FB/ IG & Ticktok ) This will be my first and last time purchasing from this company and I will be writing a review. I am kindly requesting a refund. ( I ordered a large amount of merchandise for my family and I. )
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ID
#3290860 Review #3290860 is a subjective opinion of poster.
Location
Hastings, Michigan

I did not receive anything

Hello Customer, till the moment I did not receive anything from them no response nothing thank you have a good day
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ID
#3290787 Review #3290787 is a subjective opinion of poster.
Location
London, Ontario
New Reviewer

Anallely size

Shein - Anallely size
Shein - Anallely size
Son muy pequeña no me queda Nesecito medida más grande quiero mi reembolso y las viñetas para retornarlos

User's recommendation: Sii lo recomiendo buen producto.

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ID
#3290697 Review #3290697 is a subjective opinion of poster.
Location
Manassas, Virginia
Pros
  • Good clothes with some good quality
  • Muy buena ropa
Cons
  • Unable to reach customer service
  • There needs to be better consumer service
Preferred solution
Full refund
New Reviewer

My order was lost.

1.0
Shein - My order was lost.
Shein - My order was lost.
My order was not delivered and I talked to FedEx and I was told to contact Shein customer service if fedex did not contact me back.
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ID
#3290635 Review #3290635 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$33
Preferred solution
Full refund

Haven't received item

I have not received my order, and it says it has been delivered it. About 6 items and I Paid are 50 some dollars, I need my items
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ID
#3290557 Review #3290557 is a subjective opinion of poster.
Location
Houston, Texas

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