Shein

Returned items were received 2 months ago. The account shows this, but they keep my money because I have an Affirm complaint active. Insane company taking advantage of overseas buyers that return things. No contact is possible for complaints. Only emails, and they just send the same answer no matter what. I personally will be reaching out to my local Federal Bureau of Consumer Affairs. Stop buying from

Dear Customer

Your request GUSTKW5UQXD4FBE has been updated. To add additional comments, reply to this email.

1 Reminder - please do not send new emails to this mailbox.

Zendaya SHEIN

2025-05-16 01:19:56 GMT-0700

Good day from SHEIN US!

Thank you for reaching out to SHEIN Customer Service.

We humbly apologize for the inconvenience caused by this issue.

After confirming, we found that your order is in complaint status and we regret to inform you that refunds are temporarily unavailable. We recommend that you contact your payment platform to follow up and resolve the complaint. If you have resolved the complaint, please contact us as soon as possible. We will verify your order status as soon as possible, and if you have any questions about your order afterwards, please contact customer service first.

Once again, we are very sorry for the unpleasant experience you have encountered. We hope this issue will not happen in the next purchase you make at SHEIN because our customers' satisfaction is our number one priority. Feel free to contact us if you have more inquiries.

Thank you very much for your kind understanding.

We wish you a great day^^

Best regards,

SHEIN Customer Service

I was very excited to receive my order from SHEIN, but when I opened the package and reached inside, I was NOT prepared for what I would find. My hand immediately felt wet, and when I pulled my hand out, it looked like it was covered in blood.

Everything inside was covered in it and all wet.

I took photos and videos of the package and the clothing and sent it to the company. All I keep hearing is to package it all up and send it back. I dont think anyone understands that I refuse to touch this unknown substance, which looks like blood, again.

Let alone package it up and send it off in the mail.

The customer service has been super hard to get in touch with too. I tried calling the number that was posted, and it said it wasnt connected.

Your all had the proof from USPS stating my package of wash rags did not get delivered to my home and still denied a refund or re-shipment. That is deceptive business and I'm reporting this to every Federal government and every website I can.

I have all messages and copies from entry single message.

And the proof I sent them proof! U am filing lawsuit and federal charges for my mail

I purchased shoes from Shein and on arrival I fitted and they were small. I requested a refund but they told Buffalo Couriers will come collect.

Until they haven't collected the shoes. This was in April 2025 till today I have tried to communicate with both Shein and Buffalo but they keep sending same automated emails.

By so doing Shein is scamming customers and do not want to take the responsibility of their action. Worse they don't have telephone line where I can call them and their WhatsApp doesn't respond to my messages.

I'm truly disgusted but both companies cause I tried to communicate with all of them.

Till recently haven't had any problems ordering from them and receiving my merchandise in good shape. I recently ordered a Benchmade shootout OTF automatic knife.

First thing I noticed when it arrived was it was missing the glass breaker just had *** on it on that end roughly threaded to receive the glass breaker. It also was missing a couple of indicators that would lead me to believe that it's not a real Benchmade such as serial number or model number. Contacted Benchmade and show them a photo of the knife and they said it wasn't theirs wasn't even one of their knockoffs sold to somebody else they don't make a knife those colors in that model. Contacted seeing several times about this that he putting me off two days at a time saying that they were passing my information to the next team in the next team that would handle it promptly within 2 days, I haven't heard anything!!!

I advise them that I would like a refund on the knife in the right one sent.

I also informed them if the right knife shows up I would gladly pay them the price they were asking for the items they were pretending that this was!!! Extremely irritated with this situation I don't feel like I'm going to get a good answer or the resolution I'm looking for anyone have any ideas???

I ordered a 3-piece suitcase set for my Christmas vacation weeks before my trip because I needed one. I requested priority shipping.

I had other items with my order, and the suitcases, which were supposedly shipped first, but I still never received my items. I received my other stuff before my trip, but not the suitcases. I let it go, thinking when I come back it will be here. I came back a couple days ago, I checked on my Shein app where it said delivered in mailbox, which is weird.

I go to the mailbox, and they gave me a damn envelope with tracking info on it. I can't believe they did this to me. I tried to do a service ticket, and they're telling me they're sorry for the inconvenience and my experience, but there were no missing items. How the *** is that possible when I never got my items?

You only sent an envelope. I'm tired of the run around, and I want a refund. That was basically 60 dollars for that set, and I want my money back. Last time, they didn't give me a few items I ordered a couple months ago.

I tried letting that slide and take my loss, but this right here is the last straw. Something needs to be done about this.

I have shopped with Shein for over 5-6 years, recommended many people to shop with Shein. I'm highly disappointed and I need help.

I am unable to locate them. As a last resort, I contacted Shein, seeing if they were willing to reship the items based on the package security offered with each purchase.

'If packages are lost or damaged, we will reship or refund.' I contacted their customer service department 10 days ago; I'm always asked to submit a ticket, then a message is sent with the same exact words to check the porch or neighbors. No matter how many times I have replied that I have already done so, I am only told that since the package was marked delivered by the logistics team, they cannot refund or reship.

So I am to stand the loss of over $200 despite the package security displayed under every item. I need help, please; I cannot stand this loss.