Company responded
Suruchi S Inu

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| map-marker Northwest Brook, Newfoundland And Labrador

About shipping charges which was not notified while placing the order

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Shein - About shipping charges which was not notified while placing the order
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Shein - About shipping charges which was not notified while placing the order - Image 2

I have placed an order today, the shipping is showing express. It was showed after placing the order. This is the first time order I placed, I want to make it regular as I do not want to pay DHL services for clearance

View full review
Loss:
$240
Cons:
  • Shipping instructions

Preferred solution: Deliver product or service ordered

3 comments
Vasie V

My order has been lost by Buffalo. I have complained 7 times thus far.

R2308.60 just vanished. I need my goods or to be fully reimbursed. Tax was r402.60. Not on.

Can someone revert to me in english. Vasie Van Eck.

Re - BUFZA510020****YQ. MOST DISAPPOINTING

Romney Rrb

On ne m'a jamais contacter pour me dire si mon coli est vraiment détruit afin de me rembourser.

SHEIN Official
Response

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance.

We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

View more comments (2)
Betsy S Yzh
map-marker Upper Norwood, Croydon

Package says arrived but hasn’t

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Not received my package when it says it was delivered and it claimed to be but hasnt shown up yet dissatisfied

View full review

User's recommendation: Make sure you get you address right and yea my address was right but it hasn’t sent

Company responded
Jamie K Syh

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Verified Reviewer
| map-marker Cornelius, North Carolina

Inside package filled with what looks like blood

Shein - Inside package filled with what looks like blood
Shein - Inside package filled with what looks like blood - Image 2
Shein - Inside package filled with what looks like blood - Image 3
Shein - Inside package filled with what looks like blood - Image 4
Shein - Inside package filled with what looks like blood - Image 5
Shein - Inside package filled with what looks like blood - Image 6

I was very excited to receive my order from SHEIN, but when I opened the package and reached inside, I was NOT prepared for what I would find. My hand immediately felt wet, and when I pulled my hand out, it looked like it was covered in blood.

Everything inside was covered in it and all wet.

I took photos and videos of the package and the clothing and sent it to the company. All I keep hearing is to package it all up and send it back. I dont think anyone understands that I refuse to touch this unknown substance, which looks like blood, again.

Let alone package it up and send it off in the mail.

The customer service has been super hard to get in touch with too. I tried calling the number that was posted, and it said it wasnt connected.

View full review
Loss:
$80
Pros:
  • Cheap
Cons:
  • Package covered in what looks like blood
  • Too hard to speak to a representative
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do NOT recommend

60 comments
Guest

girl to be honest. I think you should put on some gloves and send this thing off for testing to see if it is really blood.

Then lawyer up and sue SHIEN. This is absolutely unacceptable.

Guest
reply icon Replying to comment of Guest-2489847

LOL! I wish her well suing a multi-billion dollar company that is Chinese-owned and operated!

Guest
reply icon Replying to comment of Guest-2489847

I second that idea! If it is blood, then it is the equivalent of assault by bodily fluids.

That is freaking disgusting. I'd sue for emotional distress, too, after seeing that you will never be the same.

We should do a class action lawsuit, given those of us who are seeing the photos will never be the same, either. Not only does Shein sell *** products, they have taken away the joy we used to feel when we open a package and replaced it with anxiety and fear.

Guest

You know SHEIN is a huge fraud company, they use slave labor, child labor and the US govt is has Rico charges against them because they have done so much copyright infringement against US companies. They also have toxic levels in many of their items. Please do not support this garbage company.

Guest

You got a phone number?

Guest

Everything is made over seas

Nastassja Dez

THESE PRODUCTS COME FROM SWEATSHOPS!!!! This is probably a worker who was dying and reaching out for help because they are FORCED LABOR = SLAVES to the company.

Don’t let it go unnoticed, PLEASE reach out to authorities —> To report suspected civil forced labor trade violations, submit allegation information to U.S. Customs and Border Protection at eallegations.cbp.gov/Home/allegation Also contact the International Labour Organization —> https://***/global/topics/forced-labour/lang--en/index.htm

Guest

Let’s stop ordering from these over seas companies

Wilhelmena Ekb

All these complaints YALL need to file a class action lawsuit against this company

Guest
reply icon Replying to comment of Wilhelmena Ekb

Can't be done in a U.S. Court.

All the government could do is ...

very little other than ban Chinese imports altogether. Not likely.

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Company responded
Beth G Qhq

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Horrible shopping experience and waste of time

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Shein - Horrible shopping experience and waste of time
Shein - Horrible shopping experience and waste of time - Image 2
Shein - Horrible shopping experience and waste of time - Image 3
Shein - Horrible shopping experience and waste of time - Image 4
Shein - Horrible shopping experience and waste of time - Image 5
Shein - Horrible shopping experience and waste of time - Image 6

I placed an order with Shein on 9/29 for 2 items. First, the color I ordered for one of the items was not in stock. I was offered the option of exchanging the item or cancelling. I chose to exchange it for a color that was still in stock. Over the course of the next days, right up to yesterday, I was sent message after message that it was out of stock and I could cancel or exchange it. Someone from Shein helped me switch the color to the one that was available the first time, and afterwards, I understood how I could do it online myself. I did this time after time. It was for the same exact thing, but I noticed the price was fluctuating each time I would opt to 'exchange' the exact same item for itself. Look at the photo that shows how many times Shein had me doing this.

Then, yesterday I received yet another email saying there would be a delay and I had to write back and let them know if they should cancel my order and if I didn't respond, they would. I wrote back 'No, I really want it, I will wait till it comes in. Do not cancel my order'.

Surprise, surprise, today I get an email saying YAY my Shein order for that item was cancelled. I will never shop Shein again. This item (in the second color I purchased) has been in stock the entire time this has been going on. I just checked and it is still in stock. I can add it to my cart. I believe the issue is I got a great price on it, and the seller Fragrant Girl's Luggage does not want to honor the price I purchased it at. I hope it is worth it for Shein to work with someone so dishonest that customers are traumatized enough never to visit Shein's website again. What a giant waste of my time, and Shein's 'customer support chat' leaves much to be desired. I cannot remember a more frustrating online shopping experience. It was HORRIBLE.

Their stuff is as low quality as it comes, it pretty much comes apart after a couple of washes, but it is nice to purchase trendy stuff cheap. I am glad that Shein has given me a very good reason not to continue wasting my money on their garbage. And let me give a very special shout out to Fragrant Girl's Luggage, I hope the 7 bucks you saved screwing up my order over and over was worth it.

View full review
Pros:
  • Cheap stuff
Cons:
  • Confusing messaging
  • Completely undependable
  • Poor logistics

Preferred solution: I want them to let me purchase the product at the price I bought it at and I want an apology, too.

User's recommendation: Don't bother. If you want cheap stuff, AliExpress and TEMU has way better service and advocates for buyers when sellers are shady

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Valerie M Fup

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Shein delivery service SpeedX

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Shein delivery service SpeedX
Shein delivery service SpeedX - Image 2
Shein delivery service SpeedX - Image 3

I placed a order with Shein which was suppose to arrive 11-13 thru the 11-15 but it came early while I was at work. The driver was communicating with me through text message and sent me a picture of my package left out my building with over 50 neighbors .I told the driver to not leave my package outside but to leave it inside my building or in front of my apartment door.

I was ignored and then the driver started communicating with me in Chinese. My package ended up being stolen by neighbors or the driver. Shein is giving me the run arounds about replacing my order so I had to repurchase my entire order. They reached out saying someone will get back to me in 7 days after telling my it'll take 24 hrs.

I want a refund since I had to repurchase my entire order.

Shein is hiring lazy dishonest drivers who speak no English & the customers suffer because of it. All of Shein staff members and Drivers are incompetent.

View full review
Loss:
$48

Preferred solution: Full refund

User's recommendation: Watch out for Shein Deliver service Speed X

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Zay F

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Verified Reviewer

THEY dumb *** sent my package to the wrong damn adress

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Shein - THEY dumb *** sent my package to the wrong damn adress
Shein - THEY dumb *** sent my package to the wrong damn adress - Image 2

Im reaching out to yall on my behalf because yalls costumer service page is full of bs it doesnt work it keeps kicking me out Ive been shopping at SHEIN since a freshman in high school I will never shop here AGAIN. If my default address is#####why the *** is my package in #### ?

I dont live in #### and thats my only adress on that account its CLEAR AS DAY so why in the *** my package is in #### please tell me ? cause I want to know I have proof and everything I dont see how yall are quite confused where the *** my package was supposed to go , and yall sent it to the wrong address DIDNT even provide the address that it was shipped to like wtf .

Yall *** up bad and I need yall to respond to me via email or call my phone number ##### because yalls customer service website is FULL OF IT good day . This is what I had sent to them LOL lol I was so mad literally sent my package to a whole *** other city that I dont live in my address was clear as *** day .

View full review
Loss:
$200
Pros:
  • Cheap affordable and cute
Cons:
  • Suck

Preferred solution: Deliver product or service ordered

User's recommendation: bro shien is full of it fr im done with shopping with online companies

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Patience Chinaza C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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My returned parcel was not refunded

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Shein - My returned parcel was not refunded
Shein - My returned parcel was not refunded - Image 2

I returned a parcel on 10th June 2024 and until now, I have not been refunded. The parcel return code is P951****.

View full review
Loss:
$16

Preferred solution: Full refund

User's recommendation: To be very careful with shein especially when returning parcel

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
ana f Ega

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account suspended without explanation- now stuck with 300$ without unable to return - I was a VIP customer

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Shein - Account suspended without explanation- now stuck with 300$ without unable to...
Shein - Account suspended without explanation- now stuck with 300$ without... - Image 2

I have been a customer for over 7 years and spend a lot of money on shopping with Shein. By the way, I am a VIP customer.

Between October 16 and October 22, 2024, I placed several orders. The total amount is $298.35 (with an error of $5 since the app sometimes shows double orders). Of course, as always, I try on some clothes and return what doesn't fit me. However, when I wanted to check my orders, I realized the return button was missing.

They told me my account had been suspended. I was certain it was a mistake as I have always been a very good customer and spent a lot on their products. I reached out to customer service but all they said was that my account had been temporarily suspended due to abnormal activities. They also stated that they were unable to assist in lifting the restriction as this action had been triggered automatically by their system.

They assured me that if my account remained in good standing, the restriction would eventually be lifted. I hardly leave reviews and exclusively place orders. I spent about $300 only to find out that my account has been suspended for an unclear reason. They didn't explain why, and now I am stuck in this situation.

I sincerely believe that their customer service needs improvement. They must be capable of fixing a glitch like this because it is certainly a mistake. Currently, I cannot return items. Please help me solve this issue, and ensure it doesn't happen in the future.

I am now actually afraid to place orders because they can suspend my activity without explaining why. They say they can't explain why because an automated system did it, so they don't know why. This has resulted in a significant loss of money for me. I did nothing differently than I did with my orders from the past 7 years of shopping.

Customer support was of no help; they merely apologized for the inconvenience. It's their problem that I'm losing money because their automated system is malfunctioning.

View full review
Loss:
$298
Pros:
  • Cheap
Cons:
  • You can loose your money for no reason

Preferred solution: Refund and releasing my account

User's recommendation: Avoid buying from them, as they can block your account for no reason

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Tanesha S Skn

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I never received my package fed ex sent to the wrong house

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Shein - I never received my package fed ex sent to the wrong house
Shein - I never received my package fed ex sent to the wrong house - Image 2
Shein - I never received my package fed ex sent to the wrong house - Image 3

I am extremely disappointed as I have not received the item I ordered from SHEIN. I have always had a smooth experience with DHL, the usual carrier used by SHEIN, but this time, for some unknown reason, FedEx was chosen to deliver my package.

Unfortunately, FedEx made a mistake and sent it to the wrong address. Despite their efforts, they were unable to retrieve the package. I was advised to contact SHEIN for assistance, but I am facing a lack of cooperation from their end. This situation is not my fault, yet I am left without my merchandise or a refund.

It feels like I am being taken advantage of. I hope to resolve this matter amicably, but if necessary, I will not hesitate to escalate this issue to the Better Business Bureau. My hard-earned money should not just disappear without any resolution.

FedEx sent an email that I gave to SHEIN, and they still won't refund or replace my items. 200+ dollars are gone, these places we buy from are frauds.

View full review
Loss:
$200
Pros:
  • Cheap prices and beautiful trendy fashionable clothes
Cons:
  • Terrible communication no refunds no friendly people

Preferred solution: Full refund

User's recommendation: Please be careful just know it doesn't matter if it is the carriers fault neither party will give you item or the money back ur just out of luck

2 comments
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Guest
reply icon Replying to comment of Response

It would be a nice gesture for you to apologize to her for including what appears to be a communicable disease in her package.

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Company responded
sharon h Zhx

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Verified Reviewer

I CNT CONTACT NOONE

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Shein - I CNT CONTACT NOONE

I ordered some stuff for my birthday. The company, SHEIN, has now been delivered by a carrier called SPEEDX, which is so terrible.

These people claimed they attempted to deliver to my house, which was a lie. They never came, saying my address was wrong, which was a lie. I never had those problems before. I tried reaching out to that company since 11/5/2024, but no one ever contacted me back.

It also said I could retrieve my package from the local carrier. I'm thinking it's the post office, but it's not there. I contacted SHEIN, but there was no response.

I want my package or my money back. I will not be shopping at SHEIN anymore!

View full review

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Natia Dpr

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| map-marker Saint Albans, England

Not happy

Shein - Not happy
Shein - Not happy - Image 2

I haven't received my order and it's saying it was delivered on the 5th but I haven't received anything so I need to know where it is or I would like a refund

View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Dodi Szm

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| map-marker Johannesburg, Gauteng

I didn't receive everything I ordered

Shein - I didn't receive everything I ordered
Shein - I didn't receive everything I ordered - Image 2

I ordered silver two piece but I received only the pants not the top I'm not happy at all with Shein

View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Tumelo Nthako

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Verified Reviewer
| map-marker Pretoria, Gauteng

Resolved: Lost parcel

Shein - Lost parcel
Shein - Lost parcel - Image 2
Shein - Lost parcel - Image 3
Updated by user Oct 14, 2024

Company fixed the issue and I have been provided with apology. My order was delivered

Original review Sep 08, 2024

I have received an email from Buffalo that my parcel from Shein was delivered and signed for but I didn't receive anything. I asked my neighbors but no one has received anything.

I would like to know who received it so that I can collect it or get my refund back. Please help me out because I think it was my mistake that I didn't correct my home address that's why they were lost.

View full review

User's recommendation: Make sure you add the correct personal details so that your parcel doesn't get lost.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Ethelda Kuz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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| map-marker Edinburgh, Edinburgh

Missing parcel

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Shein - Missing parcel
Shein - Missing parcel - Image 2
Shein - Missing parcel - Image 3
Shein - Missing parcel - Image 4

Hi I placed an order with shein for £51.09 it was shipped to me and was delivered via evri they delivered it to my front door step which I do not have a front garden i go straight onto road I live near a main road and they delivered to an unsafe location when I arrived home they was no parcel and no neighbours had taken it in i contacted evri and also shein evri accept the responsibility and have told me to contact shein to get refund Which I have done but they are refusing to issue refund

View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Mace Jqc

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Difficult to claim refund

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Shein - Difficult to claim refund
Shein - Difficult to claim refund - Image 2
Shein - Difficult to claim refund - Image 3

My package was delivered to the wrong address, number 68. The package was placed outside the door of this incorrect address, and Shein uploaded a photo of the wrong address as confirmation.

I went to the address that was displayed as proof, and the lady at that address almost hit me.

I'm really disappointed that Shein is refusing to refund me on my PayPal. My actual address is number 66.

View full review
Pros:
  • Better customer service needed

Preferred solution: Full refund

User's recommendation: The need to be confirming that the delivery people have clear site before employing them

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Kenelyn T Qdy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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I want a refund

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Shein - I want a refund
Shein - I want a refund - Image 2

I ordered products from SHEIN and they didn't deliver. The driver apparently couldn't get my address and I even tried giving alternatives via mail, but it didn't help. They don't even call to ask if they are at the right address; they just come and go with no alert.

View full review

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Medina, Al Madinah Al Munawwarah

Refund policy

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Shein - Refund policy
Shein - Refund policy - Image 2
Shein - Refund policy - Image 3
Shein - Refund policy - Image 4

I have sent some of my clothes for recent refund, and I put the request of return on the same day i my got delivered. However, my parcel got picked up a week ago, but there is no refund and on the application, they showed that they havent picked up the package or the package was not picked up by the person.

However, the package has been picked up a week ago, and I havent received any email or whatsoever message from shein to refund, my money.

this is a ridiculous service. Im never gonna order from shein ever again and will suggest my friends to do the same.

View full review

User's recommendation: I would never recommend to other customers

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Shein FAQs

Rebecca A. Garland
PissedConsumer Reporter

Shein FAQs

Shein is owned by its founder Chris Xu. Partial owners are such investors as Tiger Global Management, Sequoia Capital China, and IDG Capital

Customers intending to use Shein live chat to express their queries and concerns can contact the support team between 6:00 AM and 9:00 PM PST. The Shein customer chat is available on their official website. Using it ensures efficient assistance from the support team. Like the Shein USA app, this means of contact is best for matters that do not require sharing sensitive information online. For critical and sensitive issues, visiting the company address in person or sending a letter to them is a better option than using Shein chat support.