Shein
Shein Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein has 4.3 star rating based on 15441 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Cheap, Good prices, Affordable.
Cons: No customer service, Customer service, Poor customer service.38% of users think that Shein should improve its Customer Service.
47% of users say that they might use Shein in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein has 4.3 star rating based on 15441 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Cheap, Good prices, Affordable.
Cons: No customer service, Customer service, Poor customer service.38% of users think that Shein should improve its Customer Service.
47% of users say that they might use Shein in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Shop where you can get a refund", "I want shin to be investigated I never received my orders and no refund", "Dont buy this item", "Don't use shien they steal your money", "Don't buy from them!".
Most users ask Shein for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Is Shein Legit? Shein entity belongs to the fast fashion retailers that offer deliveries to more than 150 countries, including Brazil, Ireland, and China. Shein was established in 2008 with the head office in Singapore. Shein services reach the rate of 88.8 million users in 2023. The Shein app reached the rate of 261.94 downloads in 2023. The transparance of specially designed policies for consumers is one of the grounds why users regard the services of Shein legit. Shein's website allows consumers to review the policy of the company, and find information about the conditions of payments and usage.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shein won't give me my refund
I returned a wig to Shein in prefect condition not touched because it was too short. I even reodered a longer wig.
Now that I returned the short wig. Shein is telling me that I sent the wrong item and they will send back the wig to me. They are unprofessional. This is not 1st I have to be back and forth with people from Shein.
This time I am done. There are too much competitors out there.
All I need is my refund . Right now I will call them theives, the people they have working for them are theives
- Variety
- No refunds
Preferred solution: Full refund
User's recommendation: Shop where you can get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cornelius, North Carolina
Inside package filled with what looks like blood
I was very excited to receive my order from SHEIN, but when I opened the package and reached inside, I was NOT prepared for what I would find. My hand immediately felt wet, and when I pulled my hand out, it looked like it was covered in blood.
Everything inside was covered in it and all wet.
I took photos and videos of the package and the clothing and sent it to the company. All I keep hearing is to package it all up and send it back. I dont think anyone understands that I refuse to touch this unknown substance, which looks like blood, again.
Let alone package it up and send it off in the mail.
The customer service has been super hard to get in touch with too. I tried calling the number that was posted, and it said it wasnt connected.
- Cheap
- Package covered in what looks like blood
- Too hard to speak to a representative
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do NOT recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Shein has ripped me off for the second time and doesn’t want to take accountability for me not having my order and will not give me a refund
Company fixed the issue and I have been provided with full refund. They investigated and found the issue and immediately gave my refund.
SHEIN has resolved my issue and their customer support and sincerity has helped me feel great about them again and I appreciate Saly who was empathetic and acknowledged my unfortunate experience and made it better I truly appreciate the extra mile and assistance
I had other items with my order, and the suitcases, which were supposedly shipped first, but I still never received my items. I received my other stuff before my trip, but not the suitcases. I let it go, thinking when I come back it will be here. I came back a couple days ago, I checked on my Shein app where it said delivered in mailbox, which is weird.
I go to the mailbox, and they gave me a damn envelope with tracking info on it. I can't believe they did this to me. I tried to do a service ticket, and they're telling me they're sorry for the inconvenience and my experience, but there were no missing items. How the *** is that possible when I never got my items?
You only sent an envelope. I'm tired of the run around, and I want a refund. That was basically 60 dollars for that set, and I want my money back. Last time, they didn't give me a few items I ordered a couple months ago.
I tried letting that slide and take my loss, but this right here is the last straw. Something needs to be done about this.
I have shopped with Shein for over 5-6 years, recommended many people to shop with Shein. I'm highly disappointed and I need help.
- Price of items
- Sometimes they will not send you the items you pay for
Preferred solution: Full refund
User's recommendation: Be careful when ordering items that are low in stock or items that have a delay 9/10 they may rip you off saying it was delivered when you never received it
Replying to
I have already took this route and was told there were no missing items I shown the proof again still no response and I also contacted your customer service through email no response at this point the only my issue will be resolved is by me receiving a refund I needed that 3 piece suitcase set for a trip and had to go without it when I came home all I had was an envelope with some bogus tracking info that didn’t match what was on the tracking number in the shein app those suitcases can’t fit in a mailbox no one came to my door to deliver them and I have cameras at my residence I didn’t do anything the first time this happened to me in October when I didn’t receive a few items I paid for but this is the last straw I’m sorry I had to do it this way but I was left no choice I did it the right way and still was told I have the items and I don’t
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTablet is frozen on a stupid preloaded game that will no longer work…
The tablet was delivered, I start using it and I opened a stupid preloaded game app that will now not close at all. As soon as I enter my pin to open up the tablet, it goes straight to the stupid game so I couldnt even use the tablet And its very irritating because I would expect it to work and not freeze up the first time after I set it up, I just want a new tablet that works.
Preferred solution: A new tablet…
User's recommendation: Be careful as it froze as soon as I opened the stupid preloaded game that I don’t even want.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwood, Croydon
Parcel left in unsafe space stolen
Yodel did not knock on the door. Our door opens straight onto the pavement on a busy road.
In my Yodel app I say there is no safe space. Yodel placed parcel behind a small plant pot in full view of the pavement. My neighbours do not have it. After a lengthy discussion with Yodel they said contact Shein to claim from us and refund you.
I did Shein contacted Yodel who told them nothing of our conversation, only that they delivered to the correct address. I answered all of Shein requests. I explained and provided photographs. They refuse to refund me £35.36 as the parcel was delivered to the correct address.
I have spent an inordinate amount of time going round and round in circles with these 2 shady business's. Getting nowhere. You cannot speak to a human. The phone number just cuts off.
They are greedy and deceitful, hiding behind their Webb bots and computers. They actually have zero care for their customers.
Absolutely shocking behaviour and zero customer services. They must be making a fortune ripping people off and taking their hard earned money.
User's recommendation: Avoid like the plague
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package is days overdue for delivery
I have yet to receive my things that I ordered from SHEIN Ive 319 on that website and cant talk to anyone but a robot I cant cancel my order and they not approving the dispute with my bank because it was shipped off Im pissed
- Cheap affordable and cute
- Everything about them is a con
Preferred solution: Full refund
User's recommendation: No way
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
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Verified Buyer |
Marrero, Louisiana
I Never received my order
To Whom it May concern,
I am writing to follow up on seven outstanding orders placed in December, order numbers are listed below . Despite numerous attempts to track their progress, I have yet to receive these packages.
I initially submitted a support ticket regarding the delayed deliveries, but have not received a response.
I was subsequently informed by a postal worker that the packages were returned due to an insufficient mailbox size. This is inaccurate; all my deliveries are routinely left on my front porch, and tracking information shows the packages were never actually dispatched.
The total value of the undelivered orders exceeds $200.
I request immediate action to resolve this matter. I would appreciate either the delivery of the ordered items or a full refund for the undelivered orders.
Sincerely,
ROXSANNA REICHERT
GSU10N37U000T0U
GSU10N37U000T02
GSU10N37U000T03
GSU10N37U000T04
GSU10N37U000T0W
GSU10N37U000T0Q
GSU10N37U000T0C
And after contacting usps packages was never mailed only a shipping label was created.
User's recommendation: Don’t Shop SHEIN you can not even talk to a representative
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I received used item!!!
I ordered two pair of house slippers for the winter! One of them came properly packaged and the other came by USPS directly to my mailbox.
I retrieved the shoes from my mailbox and opened the package, I noticed right away that the shoes were used. I would like to return them but having an issue creating a return ticket with no assistance.
User's recommendation: I rarely purchase any shoe items from Shein
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEntregado en otra ciudad
Entregaron mi pedido en otra ciudad
Mi rastreo dice que ya fue entregado y no recibi nada, fedex dejo mi pedido en gilbert az
Y yo lo ordene para 874 s main st san luis az 85349 unit PO BOX 14300
- Shiper
- Never delivery properly
Preferred solution: Deliver product or service ordered
¡Hola! Espero que tengas una buena experiencia de compra aquí.
Si tienes algún problema, puedes ponerte en contacto con el servicio de atención al cliente de la aplicación SHEIN. Haz clic en "yo"-->soporte-->servicio de atención al cliente-->escribe tu pregunta directamente en el cuadro de mensaje para obtener una respuesta o solución.
Si las respuestas no coinciden, continúa y describe el problema en detalle. Estaremos encantados de ayudarte.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was cancelled
I made an order on the 23rd of December. I thought everything was fine because my order was submitted and my money was deducted from my account the following day.
However, I received an email from Shein stating that my order was being cancelled.
They didn't explain to me why my order was cancelled. I would like to know how much I owe you in order to release my order, as I really need it.
Preferred solution: Price reduction
User's recommendation: Always make sure that everything will submitted before u send an order
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
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Verified ReviewerPackage very late and online customer service make you wait longer?
Shein says they guarantee on-time delivery only to not! I get it; they probably took away drop shipping, but that doesn't matter. Business, I am tired of getting shafted as a customer!
- Taking too long now to delivery but i like price
- Take too long deliver
Preferred solution: Apology
User's recommendation: Fashion nova better cheaper
Hello, we are sorry for the bad experience you have had. By checking the order information you provided, we noticed that your order has been delivered.
We have compensated you 500 points for the shipping delay.
We hope that we can improve your experience with my service, and in turn regain your trust in SHEIN. Feel free to solve the issue or update the star in Pissedconsumer for what you feel appropriate for the service we provided now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey robbed me! After spending hundreds
I placed a huge order! Nothing was delivered!
I ordered from them many times and never had a problem! My address never changed and was correct! I was home all day! It says the whole shipment was damaged during transit and there's no way to contact Shein!
What a scam! I will never order anything from this company again! Do not order, it's at your own risk.
There's no way to contact anyone! I am disputing charges on my credit card!
- Nice affordable clothes
- You may or may not receive your items
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Beware, you could lose money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZanelekhabzo@***.com
I've made an order on da 23 December I thought everything was fine because my order was being submitted to shein and my money was deducted from my account while I was waiting for my order I've got an email that's said my order was being cancelled or it's unfinished oder they didn't explain why or my money was shot so I want to cancel my order I need my money back
Preferred solution: Full refund
User's recommendation: It was my first time made an order to shein but I was so disappointed that I didn't got my order and a proper response from you
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered some amaryllis bulbs and just received package and no bulbs. Only a small packet of seed unmarked and definitely isn't amaryllis seed because I know what they look like. Been raising them for
Ordered amaryllis bulbs and got seed that aren't amaryllis seed and no label. I tried contacting them and was told a human was chatting but was a computer.
I tried over an hour and nothing.
Tried to start a ticket and couldn't. This is the worst customer service experience I've ever had.
- Good selection
- Received something else and absolutely no customer service at all
Preferred solution: Refund and redelivery of what I ordered this time with picture and description of the bulbs
User's recommendation: Stay clear of Shein if you don't want to be giving away money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProject theif
In the beginning, on Dec 15, I was supposed to receive a package I ordered on Dec 4th from Shein. The delivery service was SpeedX.
The package was delivered and left at my front door for an hour. A neighbor or someone most likely took it.
I immediately tried to reach out to Shein about the situation but there were no results. The customer service is gross and composed of foul human beings.
- Fashion
- Gross customers service
Preferred solution: A replacement of my items
User's recommendation: I would not buy from shein no more if they going to used speedx or ontrack to delivered package these people are insensitive
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package shipped to the wrong address
But its seem like its in the international warehouse until I get my package delivered to the right address
Preferred solution: Deliver product or service ordered
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
Shein FAQs
Shein is owned by its founder Chris Xu. Partial owners are such investors as Tiger Global Management, Sequoia Capital China, and IDG Capital
Customers intending to use Shein live chat to express their queries and concerns can contact the support team between 6:00 AM and 9:00 PM PST. The Shein customer chat is available on their official website. Using it ensures efficient assistance from the support team. Like the Shein USA app, this means of contact is best for matters that do not require sharing sensitive information online. For critical and sensitive issues, visiting the company address in person or sending a letter to them is a better option than using Shein chat support.
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I order from them all the time and have never had any problems. I've liked everything I got.
That's unfortunate that that happened. ###
Yes! Tell your bank to recapture your money.
They will put a hold on it and they will call them. Copy all your notes to them as proof that they’re not responding to your email or phone calls.
Tell your bank to get your full refund.
All of these extremely cheap products are being produced in sweatshops man!! It's 2023 u would think everyone would be knowledgeable about it.. smh boycott SheIn temu ECT!!!
Local police can and will do nothing and they will be the first ones to tell you so.
If you believe anything to be foul, then report to police with product, pictures, and receipts of what should be in the package. You can also file an appeal of the payment to your bank (or agent that paid your product).
Let them do an investigation to get your refund. (This may take some time, but they investigation will be considered). The customer service department of Shein is VERY difficult to work with. I had most success on EMails over anything else.
I made the complaint of order issue on the sign in at the Shein website, of the item received, and got response after persistent proving that my order had an issue. They also claimed that I was past the deadline, but proved with pictures of when item was shipped, the telephone calls I made, and the Emails they answered.
When I finally proved my side to be within the time limits stated on orders, then I was taken care of. I order once and never will again from Shein.
Won't see me buying anything from them. This company should be investigated by the authorities for not only this but their non existent customer service
Given Shein gives their customers money based off how many 'likes' they can generate upon posting a product review, it wouldn't surprise me if Shein also pays people to post positive comments on their low-rated reviews at review sites such as this one.
I order from them all the time at least 5 times a week and have never had a issue. I LOVE THE THINGS I GET AND THE PRICE IS AMAZING.
THANK YOU SHEIN. If it is a sweatshop better than them having to be in a sex shop.
I have been ordering from them. I gotta say extremely satisfied.
Never was late, never mistake, never a sign of any wrongness. Moreover, I had some items from them wanted to return because of some big, some small size items. They gave me refund back. And suggested to keep the items.
So, I had some items kept for my girlfriends give as presents. Great quality always dresses and shoes. Which I could never afford to buy typical shoes from different companies. The more you buy items , the smaller the cost, plus you save with coupons with better discount.
Thus I believe packages dispatch could be at fault but not the company headquarters or reputation in whole. Sorry.
The truth in whole said. Great Brand with open minded perspective for the future.
Can't be done in a U.S. Court.
All the government could do is ...
very little other than ban Chinese imports altogether. Not likely.
All these complaints YALL need to file a class action lawsuit against this company
Let’s stop ordering from these over seas companies
THESE PRODUCTS COME FROM SWEATSHOPS!!!! This is probably a worker who was dying and reaching out for help because they are FORCED LABOR = SLAVES to the company.
Don’t let it go unnoticed, PLEASE reach out to authorities —> To report suspected civil forced labor trade violations, submit allegation information to U.S. Customs and Border Protection at eallegations.cbp.gov/Home/allegation Also contact the International Labour Organization —> https://***/global/topics/forced-labour/lang--en/index.htm
Everything is made over seas
You got a phone number?
You know SHEIN is a huge fraud company, they use slave labor, child labor and the US govt is has Rico charges against them because they have done so much copyright infringement against US companies. They also have toxic levels in many of their items. Please do not support this garbage company.
I second that idea! If it is blood, then it is the equivalent of assault by bodily fluids.
That is freaking disgusting. I'd sue for emotional distress, too, after seeing that you will never be the same.
We should do a class action lawsuit, given those of us who are seeing the photos will never be the same, either. Not only does Shein sell *** products, they have taken away the joy we used to feel when we open a package and replaced it with anxiety and fear.
LOL! I wish her well suing a multi-billion dollar company that is Chinese-owned and operated!
girl to be honest. I think you should put on some gloves and send this thing off for testing to see if it is really blood.
Then lawyer up and sue SHIEN. This is absolutely unacceptable.