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Verified account. Company monitors its reviews.

Shein is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Shein

Shein

www.shein.com
Claimed company
What is your customer experience with Shein?

Shein Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shein has 4.3 star rating based on 15503 customer reviews. Consumers are mostly satisfied.

  • Rating Distribution
  • Pros: Cheap, Good prices, Affordable.
    Cons: No customer service, Customer service, Poor customer service.

  • 38% of users think that Shein should improve its Customer Service.
    47% of users say that they might use Shein in the future for similar services or products if the company resolves their current issue.

View full overview ›

Media from reviews

Shein - Missing items
Shein - Delayed deliveryShein - Delayed delivery - Image 2Shein - My package was delivered to the wrong placeShein - My package was delivered to the wrong place - Image 2Shein - My package was delivered to the wrong place - Image 3Shein - My package was delivered to the wrong place - Image 4
View all media ›

Top Shein Reviews

Positive Review

"Need the package"

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I really need the package before the 21st. I'm flying, and I need the package. I changed one item in my order, and now it needs to come before the 22nd-24th, I...

Critical Review

"Clothes are junk"

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I have made several attempts to get a return slip! I followed the instructions and each time it kicked me back to start each time to check and take pictures of...

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Company responded
Anonymous
map-marker Red Oak, Texas

Clothes are junk

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I have made several attempts to get a return slip!

I followed the instructions and each time it kicked me back to start each time to check and take pictures of items!

I will never order from this company again!

View full review

User's recommendation: Don’t order from them! It’s less than anything you would wear or want!

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
linda p Rcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Appleton, Wisconsin

Theft of $ 127. of returned items. I have proof for 2 months they have had returned items.

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Contains 1 confidential file for company representatives

Returned items were received 2 months ago. The account shows this, but they keep my money because I have an Affirm complaint active. Insane company taking advantage of overseas buyers that return things. No contact is possible for complaints. Only emails, and they just send the same answer no matter what. I personally will be reaching out to my local Federal Bureau of Consumer Affairs. Stop buying from

Dear Customer

Your request GUSTKW5UQXD4FBE has been updated. To add additional comments, reply to this email.

1 Reminder - please do not send new emails to this mailbox.

Zendaya SHEIN

2025-05-16 01:19:56 GMT-0700

Good day from SHEIN US!

Thank you for reaching out to SHEIN Customer Service.

We humbly apologize for the inconvenience caused by this issue.

After confirming, we found that your order is in complaint status and we regret to inform you that refunds are temporarily unavailable. We recommend that you contact your payment platform to follow up and resolve the complaint. If you have resolved the complaint, please contact us as soon as possible. We will verify your order status as soon as possible, and if you have any questions about your order afterwards, please contact customer service first.

Once again, we are very sorry for the unpleasant experience you have encountered. We hope this issue will not happen in the next purchase you make at SHEIN because our customers' satisfaction is our number one priority. Feel free to contact us if you have more inquiries.

Thank you very much for your kind understanding.

We wish you a great day^^

Best regards,

SHEIN Customer Service

View full review
Loss:
$127
Cons:
  • Crap fabrics sprayed with oil smelling chemicals

Preferred solution: Full refund

User's recommendation: STOP BUYERS FROM THIS OVERSEAS THIEVES SELLING JUNK AND MAKING REFUNDS IMMPOSIBLE..

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Cassandra M Iux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package was delivered to the wrong place

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Shein - My package was delivered to the wrong place
Shein - My package was delivered to the wrong place - Image 2
Shein - My package was delivered to the wrong place - Image 3
Shein - My package was delivered to the wrong place - Image 4
Shein - My package was delivered to the wrong place - Image 5

My package was delivered to the wrong place 5 days ago. I've reported it with SHEIN and Speedx; however, no one is giving me either a refund or replacement package, so I'm putting you all on notice because I've turned you in for mail fraud and business fraud. Every day I reach out, and the only answer given to me is that they'll give me an answer within 24 hours, but it's now been over 72 hours and still no refund or replacement.

View full review
Loss:
$48
Pros:
  • Low prices
Cons:
  • Bad bad customer services
  • No phone number for customer service
  • Bad resolution

Preferred solution: Deliver product or service ordered

User's recommendation: They suck and their customer service is useless.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Jamie K Syh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cornelius, North Carolina

Inside package filled with what looks like blood

I was very excited to receive my order from SHEIN, but when I opened the package and reached inside, I was NOT prepared for what I would find. My hand immediately felt wet, and when I pulled my hand out, it looked like it was covered in blood.

Everything inside was covered in it and all wet.

I took photos and videos of the package and the clothing and sent it to the company. All I keep hearing is to package it all up and send it back. I dont think anyone understands that I refuse to touch this unknown substance, which looks like blood, again.

Let alone package it up and send it off in the mail.

The customer service has been super hard to get in touch with too. I tried calling the number that was posted, and it said it wasnt connected.

View full review
Loss:
$80
Pros:
  • Cheap
Cons:
  • Too hard to speak to a representative
  • Poor customer service
  • Package covered in what looks like blood

Preferred solution: Full refund

User's recommendation: Do NOT recommend

60 comments
Guest
reply icon Replying to comment of Wilhelmena Ekb

Can't be done in a U.S. Court.

All the government could do is ...

very little other than ban Chinese imports altogether. Not likely.

First C

Tell your bank to get your full refund.

Guest

All of these extremely cheap products are being produced in sweatshops man!! It's 2023 u would think everyone would be knowledgeable about it.. smh boycott SheIn temu ECT!!!

Guest
reply icon Replying to comment of Guest-2352113

Local police can and will do nothing and they will be the first ones to tell you so.

Guest

If you believe anything to be foul, then report to police with product, pictures, and receipts of what should be in the package. You can also file an appeal of the payment to your bank (or agent that paid your product).

Let them do an investigation to get your refund. (This may take some time, but they investigation will be considered). The customer service department of Shein is VERY difficult to work with. I had most success on EMails over anything else.

I made the complaint of order issue on the sign in at the Shein website, of the item received, and got response after persistent proving that my order had an issue. They also claimed that I was past the deadline, but proved with pictures of when item was shipped, the telephone calls I made, and the Emails they answered.

When I finally proved my side to be within the time limits stated on orders, then I was taken care of. I order once and never will again from Shein.

Guest

Won't see me buying anything from them. This company should be investigated by the authorities for not only this but their non existent customer service

Guest
reply icon Replying to comment of Murdock Hnv

Given Shein gives their customers money based off how many 'likes' they can generate upon posting a product review, it wouldn't surprise me if Shein also pays people to post positive comments on their low-rated reviews at review sites such as this one.

Murdock Hnv
reply icon Replying to comment of Guest-2353146

I order from them all the time at least 5 times a week and have never had a issue. I LOVE THE THINGS I GET AND THE PRICE IS AMAZING.

THANK YOU SHEIN. If it is a sweatshop better than them having to be in a sex shop.

Guest
reply icon Replying to comment of Guest-2353146

I have been ordering from them. I gotta say extremely satisfied.

Never was late, never mistake, never a sign of any wrongness. Moreover, I had some items from them wanted to return because of some big, some small size items. They gave me refund back. And suggested to keep the items.

So, I had some items kept for my girlfriends give as presents. Great quality always dresses and shoes. Which I could never afford to buy typical shoes from different companies. The more you buy items , the smaller the cost, plus you save with coupons with better discount.

Thus I believe packages dispatch could be at fault but not the company headquarters or reputation in whole. Sorry.

The truth in whole said. Great Brand with open minded perspective for the future.

Guest

I order from them all the time and have never had any problems. I've liked everything I got.

That's unfortunate that that happened. ###

Guest
reply icon Replying to comment of First C

Yes! Tell your bank to recapture your money.

They will put a hold on it and they will call them. Copy all your notes to them as proof that they’re not responding to your email or phone calls.

Wilhelmena Ekb

All these complaints YALL need to file a class action lawsuit against this company

Guest

Let’s stop ordering from these over seas companies

Nastassja Dez

THESE PRODUCTS COME FROM SWEATSHOPS!!!! This is probably a worker who was dying and reaching out for help because they are FORCED LABOR = SLAVES to the company.

Don’t let it go unnoticed, PLEASE reach out to authorities —> To report suspected civil forced labor trade violations, submit allegation information to U.S. Customs and Border Protection at eallegations.cbp.gov/Home/allegation Also contact the International Labour Organization —> https://***/global/topics/forced-labour/lang--en/index.htm

Guest

Everything is made over seas

Guest

You got a phone number?

Guest

You know SHEIN is a huge fraud company, they use slave labor, child labor and the US govt is has Rico charges against them because they have done so much copyright infringement against US companies. They also have toxic levels in many of their items. Please do not support this garbage company.

Guest
reply icon Replying to comment of Guest-2489847

I second that idea! If it is blood, then it is the equivalent of assault by bodily fluids.

That is freaking disgusting. I'd sue for emotional distress, too, after seeing that you will never be the same.

We should do a class action lawsuit, given those of us who are seeing the photos will never be the same, either. Not only does Shein sell *** products, they have taken away the joy we used to feel when we open a package and replaced it with anxiety and fear.

Guest
reply icon Replying to comment of Guest-2489847

LOL! I wish her well suing a multi-billion dollar company that is Chinese-owned and operated!

Guest

girl to be honest. I think you should put on some gloves and send this thing off for testing to see if it is really blood.

Then lawyer up and sue SHIEN. This is absolutely unacceptable.

View more comments (59)
Company responded
Anonymous
map-marker Kampong Bukit Panjang, Singapore

Fake adidas jacket received

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Shein - Fake adidas jacket received
Shein - Fake adidas jacket received - Image 2

received Shein replied, Shein asked to proof further verification with Adidas sg on the fake adidas jacket I recd.

Adidas Sg does not produce report on the verbal verification at any Adidas Sg outlet. Well, they have internal SOP to do verification on how to verify the authenticity of the apparel.

Shein Sg may proceed to do verification with Adidas SG if they wish after I return.

But Shein website has locked and refuse to accept my return for refund.

This is an unethical. Waiting for Shein SG to reply.

View full review

User's recommendation: don buy any branded product from Shein. as their price is as pricey as original outlet price. but fake material.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Corabelle Atd
map-marker Preston, Lancashire

Resolved: Scam Company

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Shein - Scam Company
Updated by user Jun 13, 2025

Company fixed the issue and I have been provided with full refund. Do not use shien.

Original review May 29, 2025

Warning: Scam Company!!!

I placed an order with this company, and they requested a screenshot of my bank account. After providing the requested proof, I discovered that they had unauthorizedly withdrawn £143 from my account.

Following this, communication was abruptly severed. When I inquired about the representatives name, they refused to provide this information before ending the contact.

Please exercise caution and be wary of trusting this company, as they appear to engage in fraudulent activities.

Date of experience: 29 May 2025

View full review

User's recommendation: AVIOD!!!!

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Mitzi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive business

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Updated by user Apr 30, 2025

Still isn't resolved and they have seen the confirmation email numerous or times now I'm being told to wait and it's been over a month. Shein is a deceptive business and Imma prove it.

Now they have took away any and all free shipping for me.. I have it every bit recorded.. They are the most dishonest online merchant I know.

At least Temu will fix their issues.. They will refund u when something isn't right.

Original review Apr 27, 2025
Your all had the proof from USPS stating my package of wash rags did not get delivered to my home and still denied a refund or re-shipment. That is deceptive business and I'm reporting this to every Federal government and every website I can.

I have all messages and copies from entry single message.

And the proof I sent them proof! U am filing lawsuit and federal charges for my mail
View full review
Loss:
$8
Pros:
  • Fast delivery
Cons:
  • Dishonesty
  • And fraudulent
  • Deceptive

Preferred solution: Full refund

User's recommendation: Do not trust Shein. Or the agent Rosie who put wrong into on my shipment

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous
map-marker Johannesburg, Gauteng

No refund since from April 2025

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Shein - No refund since from April 2025
Shein - No refund since from April 2025 - Image 2
Shein - No refund since from April 2025 - Image 3

I purchased shoes from Shein and on arrival I fitted and they were small. I requested a refund but they told Buffalo Couriers will come collect.

Until they haven't collected the shoes. This was in April 2025 till today I have tried to communicate with both Shein and Buffalo but they keep sending same automated emails.

By so doing Shein is scamming customers and do not want to take the responsibility of their action. Worse they don't have telephone line where I can call them and their WhatsApp doesn't respond to my messages.

I'm truly disgusted but both companies cause I tried to communicate with all of them.

View full review

User's recommendation: I will not buy from them and advise people not to as they'll experience the same situation I did.

2 comments
Guest

I don't have enough balance I need whatever money is deducted

SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

View more comments (1)
Company responded
Julienne M Jil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service

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Shein - Service

Why my order number (GSU12K58400NG8J) has been returned for the second time. This is my daughters weeding dress. Whats going on?

View full review
Loss:
$1000
Pros:
  • Upscale all the times
Cons:
  • New endeavors

User's recommendation: I will

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Myke C Fwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality product!!

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Shein - Poor quality product!!
Shein - Poor quality product!! - Image 2
Shein - Poor quality product!! - Image 3

Till recently haven't had any problems ordering from them and receiving my merchandise in good shape. I recently ordered a Benchmade shootout OTF automatic knife.

First thing I noticed when it arrived was it was missing the glass breaker just had *** on it on that end roughly threaded to receive the glass breaker. It also was missing a couple of indicators that would lead me to believe that it's not a real Benchmade such as serial number or model number. Contacted Benchmade and show them a photo of the knife and they said it wasn't theirs wasn't even one of their knockoffs sold to somebody else they don't make a knife those colors in that model. Contacted seeing several times about this that he putting me off two days at a time saying that they were passing my information to the next team in the next team that would handle it promptly within 2 days, I haven't heard anything!!!

I advise them that I would like a refund on the knife in the right one sent.

I also informed them if the right knife shows up I would gladly pay them the price they were asking for the items they were pretending that this was!!! Extremely irritated with this situation I don't feel like I'm going to get a good answer or the resolution I'm looking for anyone have any ideas???

View full review
Loss:
$54
Pros:
  • Huge selection
Cons:
  • Not quite sure what your getting and pictures are deceiving

Preferred solution: Yes I advise them I would like a full refund and I'd like the product that I originally was supposed to be getting for my troubles and all the hassle of trying to get in touch with them over and over and over again.

User's recommendation: Be very cautious when you're ordering there.

1 comment
SHEIN Official
Response

Hello, we are sorry for the inconvenience caused. Could you send me your order number?

thus, I will help you in the best way possible. Or you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Lucas Ypf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delayed delivery

Shein - Delayed delivery
Shein - Delayed delivery - Image 2

I still haven't received my order till today and I've ordered on the 14th of June and they are not giving me any update about my order

View full review
Pros:
  • Products are good and affordable
Cons:
  • Deliveries take long to reach to us

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Keyerra T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Shein has ripped me off for the second time and doesn’t want to take accountability for me not having my order and will not give me a refund

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Shein has ripped me off for the second time and doesn’t want to take accountability for...
Contains 3 confidential files for company representatives
Updated by user Dec 30, 2024

Company fixed the issue and I have been provided with full refund. They investigated and found the issue and immediately gave my refund.

Updated by user Dec 30, 2024

SHEIN has resolved my issue and their customer support and sincerity has helped me feel great about them again and I appreciate Saly who was empathetic and acknowledged my unfortunate experience and made it better I truly appreciate the extra mile and assistance

Original review Dec 27, 2024
I ordered a 3-piece suitcase set for my Christmas vacation weeks before my trip because I needed one. I requested priority shipping.

I had other items with my order, and the suitcases, which were supposedly shipped first, but I still never received my items. I received my other stuff before my trip, but not the suitcases. I let it go, thinking when I come back it will be here. I came back a couple days ago, I checked on my Shein app where it said delivered in mailbox, which is weird.

I go to the mailbox, and they gave me a damn envelope with tracking info on it. I can't believe they did this to me. I tried to do a service ticket, and they're telling me they're sorry for the inconvenience and my experience, but there were no missing items. How the *** is that possible when I never got my items?

You only sent an envelope. I'm tired of the run around, and I want a refund. That was basically 60 dollars for that set, and I want my money back. Last time, they didn't give me a few items I ordered a couple months ago.

I tried letting that slide and take my loss, but this right here is the last straw. Something needs to be done about this.

I have shopped with Shein for over 5-6 years, recommended many people to shop with Shein. I'm highly disappointed and I need help.
View full review
Loss:
$59
Pros:
  • Price of items
Cons:
  • Sometimes they will not send you the items you pay for

Preferred solution: Full refund

User's recommendation: Be careful when ordering items that are low in stock or items that have a delay 9/10 they may rip you off saying it was delivered when you never received it

2 comments
Keyerra T
reply icon Replying to comment of Response

I have already took this route and was told there were no missing items I shown the proof again still no response and I also contacted your customer service through email no response at this point the only my issue will be resolved is by me receiving a refund I needed that 3 piece suitcase set for a trip and had to go without it when I came home all I had was an envelope with some bogus tracking info that didn’t match what was on the tracking number in the shein app those suitcases can’t fit in a mailbox no one came to my door to deliver them and I have cameras at my residence I didn’t do anything the first time this happened to me in October when I didn’t receive a few items I paid for but this is the last straw I’m sorry I had to do it this way but I was left no choice I did it the right way and still was told I have the items and I don’t

SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

View more comments (1)
Company responded
Sebetso S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't have airtime i could have called

Shein - I don't have airtime i could have called

Why is my order canceled? I don't want a refund; I want my order.

Please, I need that order. Why don't you just bring what is left rather than cancel the whole order? I need my stuff because I'm going somewhere, so I need to look good.

Please bring my stuff. You shouldn't have canceled my order; I need my stuff to be shipped.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: They must not shop here because u canceled my order after I paid

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Siphokuhle M Lzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

Shein

Shein

I have been trying to order since yesterday. It keeps on saying my payment failed.

I must change the card or try again. I changed the card, but it still says payment failed, even on another card.

View full review

Preferred solution: Answer or another option what must I do

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Megan S Mqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stolen package

Shein - Stolen package
Shein - Stolen package - Image 2

My package was stolen because the delivery driver put my package on the ground next to my mailbox. When I looked at where they put the package online, it said 'Front porch,' but it had pictures of it on the ground next to the mailbox and a picture of my house. This is not right; either put it where you say you put it, or put it in the mailbox if it will fit.

View full review
Loss:
$39
Cons:
  • Didnt deliver to my house

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Nicholas P Zfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I recently ordered over $200 in clothing and shoes from Shein USA, for some reson the package says delivered however I am honestly not able to locate or retrieve them

I recently ordered over $200 in clothing and shoes from Shein USA, for some reson the...
I recently ordered over $200 in clothing and shoes from Shein USA, for some... - Image 2
Updated by user Apr 21, 2025

Company fixed the issue and I have been provided with apology. I had to provide an email from logistics proving I did infact not receive the packages after which Shein provided a refund.

Original review Apr 05, 2025
I am unable to locate them. As a last resort, I contacted Shein, seeing if they were willing to reship the items based on the package security offered with each purchase.

'If packages are lost or damaged, we will reship or refund.' I contacted their customer service department 10 days ago; I'm always asked to submit a ticket, then a message is sent with the same exact words to check the porch or neighbors. No matter how many times I have replied that I have already done so, I am only told that since the package was marked delivered by the logistics team, they cannot refund or reship.

So I am to stand the loss of over $200 despite the package security displayed under every item. I need help, please; I cannot stand this loss.
View full review
Loss:
$230
Pros:
  • Affordability
Cons:
  • Huge risk ordering items you may never get

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hello, we are sorry for the inconvenience caused. Could you send me your order number?

thus, I will help you in the best way possible. Or you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Shein FAQs

Rebecca A. Garland
PissedConsumer Reporter

Shein FAQs

Shein is owned by its founder Chris Xu. Partial owners are such investors as Tiger Global Management, Sequoia Capital China, and IDG Capital

Customers intending to use Shein live chat to express their queries and concerns can contact the support team between 6:00 AM and 9:00 PM PST. The Shein customer chat is available on their official website. Using it ensures efficient assistance from the support team. Like the Shein USA app, this means of contact is best for matters that do not require sharing sensitive information online. For critical and sensitive issues, visiting the company address in person or sending a letter to them is a better option than using Shein chat support.

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