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Good day, I had bought items from your site but the sizes were way too big so I had decided to return the items. I had gotten a return label from your company for my return items. Ref no on the label is 341439****

I had then proceeded to take it to the post office for delivery and had received a certificate of posting.

This was done on the 14th of April 2020.

To date, it has been 14 days since the item was posted and on your site it states that my package has not been accepted in your warehouse in Belgium.

I would like to know when will my refund be processed as your label does not include tracking on the item so that I would be able to check on the progress of the package.

Please could you get back to me as soon as possible?

Kind Regards

Nicole Marais

Monetary Loss: $70.

Preferred solution: Full refund.

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