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Lilit A Ohm
Verified Reviewer

Why is Shein so cheap

Top question

Why is Shein so cheap? I've noticed that Shein offers products at very low prices compared to other retailers.

I want to understand the reason.

Could you please explain why Shein is able to offer such prices? Thanks.

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1 comment
Harry Rollins
Financial Expert

Shein is able to offer competitive prices due to several factors:
1. Shein works work directly with manufacturers, cutting out middlemen, and optimizing their supply chain to reduce costs.
2. Shein prioritizes online sales, minimizing overhead expenses. By maintaining efficient operations and economies of scale, they pass the savings on to the customers. Rest assured, Shein strives to maintain quality and affordability for a delightful shopping experience.

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Gabrielle Barley

Shein quality check: Is it getting better or worse in 2026?

I've noticed a lot of inconsistency in my last few hauls. I'm curious if anyone else thinks the quality has dropped recently.

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Sabrina D Vxi

The quality of products being sent to customers is a farse. Quality is extremely poor & doesn’t measure up to standards. I rarely make purchases from SHEIN these days. I am tired of being disappointed. They also don’t live up to customer care.

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Bahrie H

hello, I wanted to ask you if I cancel my order on the same day I placed it, would you be able to re...

hello, I wanted to ask you if I cancel my order on the same day I placed it, would you be able to return the money for the order and how many business days will you return the money

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1 comment
Maria S Ksf

I already request you send me the wall mounted sticker I ordered 3 racks but in these racks 1 sticker is missing that's why I can't mount on my wall so I request you seagoing send me the sticker

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Tammy D Zbr
Verified Reviewer

Looking for my order and delivery my husband order mine on June 6 so now I'm trying to find where it...

Looking for my order and delivery my husband order mine on June 6 so now I'm trying to find where it is ???

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1 comment

My husband ordered June 6 and can't seem to find and tracking on the where abouts of my order no email to be found

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Anastasios Sha

I've been trying to get an answer about order number GSUNYU08N000M2R

I've been trying to get an answer about order number GSUNYU08N000M2R. When I placed this order I didn't have an established account until after I placed the order because I ordered from the website and it didn't ask for email address. Then I went back in and established my account under winsalmary@***.com how do I merge my website order with my now established account?

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1 comment
Beyralisa S

My name is Beyralisa I will like a refund I never got my package. I will like to know where is my package please let me know for any response. Why they never knock the door for the package I never got or.

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Debra M Gih

Where is my items

Received email stated that my package was delivered on Feb 4th haven't received anything and I do have doorbell camera it's showing nothingcame

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1 comment
Hurbert Bhr

Hello I order same items for my birthday but I pay to receive my order early now I check and I see the items will come march 12 and I need them for march 06

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Eugenia L Ibd
Verified Reviewer

WHERE IS MY ORDER AND WHEN WILL I RECIEVE IT

I was quoted a delivery date of with January 17th or January 18th. It is now the 19th, I have no clue where my order is, what is taking so long, I KNOW NOTHING.

And there is no customer service phone number to call and speak to a live person. I just want to know when am I receiving my order?!

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1 comment
Lady Hqo

Charged twice for the amount of 33.88 on February 23 and 24 I only ordered it on 24th so please put my money back on card

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Carolina C Rzw

Mi paquete aparece entregado pero no lo recibí

Mi paquete aparece entregado pero no lo recibí de que se puede hacer en ese caso o a donde puedo llamar para saber que va pasar

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1 comment
Cayne Jjq

Mi paquete diste entregado pero no lo recibí que puedo hacer por qué lo pedí express para que sino lo eh recibido

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Torshia R

Where is my order?

Need it and it’s taking to long. I paid money for two outfits and I’m still waiting. I would Ike it to asap!!

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1 comment
Joy austine A

I think this shein company is a scam.same things happen to *** orde r have been stuck.i regret everything.just a total waist of money

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lango K

I didn’t receive my order

Not sure what happened to my order…because they promised that..It I will receive it in the 19 of Jan

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1 comment
Guest

exactly!!! my order said it came and didn’t ! and it seems like nun of dem wanna answer customers service

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Nair J Vdf

To pay my order!

I don’t have South África ID but I live and have a South África credit card, I use my passport. How can I pay you if SA ID is a requirement! Regards, Nair

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1 comment
Guest

Sorry to invade your post, i want to complete my purchase but im sceptical to puting in my ID number because i have never been asked for ID num on my onlime puchases

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Jenny R Aks

I need to speak someone in customer service

I bought a one piece swimsuit and when I opened it it looked like someone had wear it the top part was stretched out I would like to find out how can I return this i need this dress before Saturday i need someone to send me the same dress but hem up how it supposed to and the right size.

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1 comment
Jenny R Aks

Dress came damaged wrong sizes need someone to send me a nother dress because this dress came damaged

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Zuzana H Dtt

Can i get my order back?

I was shopping on shein for the first time and i didnt kniw that i see where is the package on the app so i thought i would get an email but now its travelling back to the sender and can i get it back somehow? i already pay for it

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1 comment
Zuzana H Dtt

Number order #GSHMEP22000JNYY I wanna know because i was waiting for so lomg but then i saw that the tracking is on the app and i didnt know

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Donna A Sbd

What happen to my delivery?

I was supposed to receive my package between 21-24 of this month but it was 2days late. It's been paid through tabby.

I ordered a few times and this is the first time it happened. I'm living in Dubai UAE.

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1 comment
Jaymz Ost

The delivery showed that my package was delivered to my address already, but did not receive my package yet

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Kim B Pwn

To get my shein order before my holiday..

Hi Shein..i just want to know i want to order today just have to make the payment they say i will get it the expected date is 12-15 but i would like to get it a bit earlier before my holiday the 9 or 10 what can i do to get it faster..

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1 comment
Kim B Pwn

Hi Shein..i just want to know i want to order today just have to make the payment they say i will get it the expected date is 12-15 but i would like to get it a bit earlier before my holiday the 9 or 10 what can i do to get it faster..

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Pauline L Bfa

Did you try deliver my order today at 11.18am

I received a text saying Hermes had tried deliver a parcel. It said I had to reschedule asking my name date of birth and tel no.And went on to ask my bank details as there would be a redelivery charge.

I’m worried this is a scam that’s why I’m checking if it was a parcel from you. Order no. GSHMHLOOOOOMNNQ. Please reply to my email address as you av my Granddaughters.

My address is 22 BostonStreet, Sowerby bridge. Hx6 1dp. Please reply and let me know if the text I received was from you. The tel no.

the text came from us +447538****85. Thank you

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1 comment
Pauline L Bfa

Did the text I’ve explained about come from you? If so what alternative is there to paying the extra post I’m not happy with this. I’m not happy putting bank details in a text.

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Mariangela V
Verified Reviewer

Shien order

I have received a email that my package has attempted failure due to the reason of home address/no one was home/phone number. I was home and there was no truck to drop off a package.

All my information is right so I have no idea what is going on with your system.

Please get back to be because I spent lots of money on that package and I would still want to receive it. What do I need to do?

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1 comment
Zineb O

I’ve got the same email Did anybody give you more information on what should you do or how at least to get your money back ?

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Tsakane Margaret T

Where is my order arraving?

How far is my order because it was said it will be delivered between 01May and 06 May but todate nothing is forth coming. My tracking number is BUFZA303008****YQ.Please let me know about this order.

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1 comment
Irene Moore
Shopping Expert

According to Shein Support, you may track your order following the steps below:
  • Log into "My Account";
  • Click on "My Orders";
  • In "My Orders", you will be able to get an overview of your order history and their status. Click "View Details" for more;
  • If your order is "Shipped", select "Track" to check the current status of your package;
  • You will then be taken to an overview of the recent shipping history of your package.

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Gagandeep K Haa

What is my order status

I am trying to track my order on shein app but I did mistake. I clicked on confirm delivery.

So now my order show it is delivered but I do not get it.

It supposed to be delivered on 14 may. Will I get my order or not?

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1 comment
Irene Moore
Shopping Expert


According to quora.com, if there is no tracking information or the tracking information shows that it hasn't been delivered, then you need to contact Shein Customer Service or you can just open a dispute and ask for a full refund.
As stated at shein.com, if there is any shipping issue with your package, you must contact Customer Support within 180 days after your order was placed. You may try to reach out to the company via their live chat option or by submitting a ticket on the company website.

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Avajay P
Verified Reviewer

Why is my order stating that it’s a self pick up?

This is the order # GSHMLR00F000R60.

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1 comment
Irene Moore
Shopping Expert

To get detailed information about your order, please contact the Shein customer care team via the support form at shein.com/contact-us.html.

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