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Okay , ive email shain , called fed ex over and over waiting for hours just to get ahold of someone. I have tried to contact shein through their social media.
i have tried everything. i order from shein all of the time , the first 2 times i ordered it came in a week both times. It have now been 22 days since i have placed an order. My order was fine through may 13th , the day i ordered it , to may 17th when it stopped moving.
then it starts moving on the 24th and literally has not moved since. When i called fed ex and someone finally picked up they told me that the shipping label was created BUT THE PACKAGE WAS NEVER GIVEN TO THEM. i dont usually spend that much money on shien but this time i went ahead and spent 180$ on clothes trusting the business itself. BUT YOU GUYS HAVE CLEARLY GONE OUT OF YOUR WAY TO PROVE ME WRONG.
I dont know where my clothes are but it is almost A MONTH since ive ordered clothes. i would like them , i would like the clothes that i spent my money on. when i asked fed ex what could i possibly do they told me to contact the person that shipped it. and what do you know , ive been contacting every social platform including sites like this one JUST TO GO AHOLD OF YOU GUYS and i have a strong feeling ill be continuing to do so even after i send this.
im just really really really upset , i spent a lot of money and i feel played. i have friends that have also ordered from shein just recently, a week or 2 after i ordered & they just received all of their stuff just this week. im really really disappointed i just want answers , i need to know what my options are and if my package was stolen then i need to know if i get everything replaced or get my money back and how.
i reallly really want some answers and so far nobody is trying to help not even they business itself. im hoping that this will maybe get a response but if not ill just have to find another way.
User's recommendation: i’m not sure.
Product or Service Mentioned: Shein Shipping Service.
Monetary Loss: $180.
Preferred solution: Deliver product or service ordered.
Shein Pros: Clothes for great, Style of the clothing, Never got my clothes, Quality, Good price.
Shein Cons: Delayed delivery, We are not able to contact with shein customer service by phone, Poor customer service.