Contact Shein Customer Service
Shein Phone Numbers and Emails
Shein phones are not available. Try to contact them by leaving a review.
Shein Emails:
How to Contact Shein Customer Service?
Contact Information
Shein Website:
Shein Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours: 6:00am - 9:00am (PST)
Other Locations:
Fashion Choice Pte. Ltd.
22 Sin Ming Lane, #06-76
Midview City, Singapore 573969
USA SHEIN Distribution Corporation
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
Room 19-112, 21/F
14 Taikoo Wan Rd.
Taikoo Shing, Hong Kong
Shein Customer Service Reviews
Yodel did not knock on the door. Our door opens straight onto the pavement on a busy road.
In my Yodel app I say there is no safe space. Yodel placed parcel behind a small plant pot in full view of the pavement. My neighbours do not have it. After a lengthy discussion with Yodel they said contact Shein to claim from us and refund you.
I did Shein contacted Yodel who told them nothing of our conversation, only that they delivered to the correct address. I answered all of Shein requests. I explained and provided photographs. They refuse to refund me £35.36 as the parcel was delivered to the correct address.
I have spent an inordinate amount of time going round and round in circles with these 2 shady business's. Getting nowhere. You cannot speak to a human. The phone number just cuts off.
They are greedy and deceitful, hiding behind their Webb bots and computers. They actually have zero care for their customers.
Absolutely shocking behaviour and zero customer services. They must be making a fortune ripping people off and taking their hard earned money.
Summary of Shein Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein?
Shipping and Delivery Question:
- “Where is my package?”
- “Didn't receive package but it says delivered”
- “Ive been waiting weeks for my package and i spent 200 bucks and it keeps saying my adresss is wrong but it isn't”
Return/ Replace Question:
- “I want to return”
- “Returns”
- “Exchange the item”
Request for Information Question:
- “About my processing”
- “Question regarding my order”
- “Question regarding an order im trying to return”
Refund Question:
- “Refund mon b”
- “Calling for my refunds”
- “Refund urgent”
Payments and Charges Question:
- “Want to know why SHEIN keeps rejecting my payment”
- “Double payment”
- “My payment”
Product/ Service Question:
- “Missing items in order, damaged items, and Missing refund”
- “Damaged items”
- “Online technical difficulties with order”
Activation/ Cancellation Question:
- “Order cancellation/complaint”
- “Cancellation”
- “Cancelled order but payment taken”
Account Question:
- “I had order some items an payed for it already an now i goes in to my account an now i see every thing is gone why is that i dont see nothing i order”
- “Some one get in my acct”
- “$111.87 was taken from my bank account on August 29th, however my order is not showing in your system”
Cards Question:
- “Someone use my card to order items”
- “I have 2 different gift cards and I want to use them to make a purchase in the amount of $171.00”
- “Money was deducted from my card from shein.”
Staff Question:
- “Poor customer service”
- “To speak with costumer service”
- “Speak to customer service”
Website/ Application Question:
- “My order hasn't came in 2 packages and your site only gives me 1 return label”
- “Website took my money but didn't process process the order”
- “I need them to send me items on special on my whatsapp or pdf”
Employment Question:
- “My order GSHNWW41F000SP3 has attempted failure”
- “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
- “Order # GSUNW425F00MP2A”
Other Question:
- “Issues with the order”
- “Need ***”
- “Debolucion de paquetes que no cumplen con mis expectativas”
About
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Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.
Shein is ranked 116 out of 6449 in Footwear and Clothing category
USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia
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