Contact Shein Customer Service
How to Reach a Person at Shein
Customer Service:
-
+659 665 4077App Support
Business Customer Service:
Customer Service:
General Info:
Legal:
Media:
Shein Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Shein Phone Number | +659 665 4077 |
| Most Popular Shein Email Address | support@shein.com |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Shein Customer Service Rating | 1 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 2% phone, 98% email |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Shein | Address or zip code or first and last name |
How to Contact Shein Customer Service?
Contact Information
Shein Website:
Shein Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours: 6:00am - 9:00am (PST)
Other Locations:
Fashion Choice Pte. Ltd.
22 Sin Ming Lane, #06-76
Midview City, Singapore 573969
USA SHEIN Distribution Corporation
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
Room 19-112, 21/F
14 Taikoo Wan Rd.
Taikoo Shing, Hong Kong
Mailing Address:
Attn: Privacy Office
777 S. Alameda St., Suite 400
Los Angeles, CA 90021
Summary of Shein Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein?
Shipping and Delivery Question:
- “No delivery”
- “Wrong items received”
- “Just received my item wrong size and still waiting for my other 2 items still not yet received”
Return/ Replace Question:
- “I return his items”
- “Return lable”
- “Return package”
Request for Information Question:
- “Make enquiry”
- “Trying to find out what's going on with my package”
- “Questions about order”
Refund Question:
- “Refund”
- “My money i need my refund out of your wallet”
- “Having problem sending items back for refund”
Payments and Charges Question:
- “Revising my payment and my money was already taken”
- “Unauthorized orders”
- “Missing credit”
Product/ Service Question:
- “With draw refund”
- “Order accidentally placed”
- “I need your company to leave me alone constantly bugging me”
Activation/ Cancellation Question:
- “Want to cancel automatic renewal”
- “Cancel last order”
- “Cancel a order”
Account Question:
- “My account is saying it’s frozen for recent activities”
- “Account error”
- “Everything I put in isn’t right my phone number or my email address”
Cards Question:
- “Someone used my card and made orders”
- “They just took 88.00 off my card”
- “Took money off my card wen it was locked did not com”
Staff Question:
- “I just call SHEIN customer service because i didn’t receive my order and was supposed to reach on 22 or 25 march but i didn’t receive them”
- “Sheen online Customer Service is not helping me”
- “Customer service”
Website/ Application Question:
- “I want to use my money from the app but it doesn’t work”
- “Trouble placing my order. Site will not accept my 10 digit phone number”
- “My order hasn't came in 2 packages and your site only gives me 1 return label”
Employment Question:
- “About jobs”
- “My order GSHNWW41F000SP3 has attempted failure”
- “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
Other Question:
- “I only wanted to order 1 swimsuit a shirt and a dress. In stead I ordered 3 of the same swimsuit”
- “Need tefund”
- “I didn’t receive my order”
About
, , , ,
Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.
Shein is ranked 794 out of 12229 in Footwear and Clothing category
USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia
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