Contact Shein Customer Service
Shein Phone Numbers and Emails
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Shein Emails:
How to Contact Shein Customer Service?
Contact Information
Shein Website:
Shein Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours: 6:00am - 9:00am (PST)
Other Locations:
Fashion Choice Pte. Ltd.
22 Sin Ming Lane, #06-76
Midview City, Singapore 573969
USA SHEIN Distribution Corporation
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
Room 19-112, 21/F
14 Taikoo Wan Rd.
Taikoo Shing, Hong Kong
Shein Customer Service Reviews
My previous order was delayed till about 2 weeks after Mother's Day without refund or issuance of credit for the delay.
Zero or no customer support to advise or resolve issues. All effort to contact Shein for about 3 months has failed till date, hopefully they will get this concern.
Frustration caused by Shein for price grouching with meter reading once items are selected. What should the advertised price change when selected and add to the cart? This is deceitful, disappointed and stealing which destroys trust and impact sells. Also, I am unable to use the coupon offered to me at the initial login time.
I was unable to use my points earned from previous purchases. I am disappointed and frustrated with SHEIN poor customer services, Also there is no phone, chat or email to seek help. There is good need to change SHEIN management to save the business. Shein used to be good with great quality service years ago.
Your customers are redirecting to Amazon, Temu, Alibaba with better customer service via phone, chat and email. Your reputation and customers are drastically falling due to your no contact customer service. You need to stop the terrible strategy and switch to Amazon style. Again, track your customers and see how many you have lost so far.
I need someone to contact me for immediate resolution and response to me concerns as I cannot contact you. I do need my refund on delayed products.
Returned items were received 2 months ago. The account shows this, but they keep my money because I have an Affirm complaint active. Insane company taking advantage of overseas buyers that return things. No contact is possible for complaints. Only emails, and they just send the same answer no matter what. I personally will be reaching out to my local Federal Bureau of Consumer Affairs. Stop buying from
Dear Customer
Your request GUSTKW5UQXD4FBE has been updated. To add additional comments, reply to this email.
1 Reminder - please do not send new emails to this mailbox.
Zendaya SHEIN
2025-05-16 01:19:56 GMT-0700
Good day from SHEIN US!
Thank you for reaching out to SHEIN Customer Service.
We humbly apologize for the inconvenience caused by this issue.
After confirming, we found that your order is in complaint status and we regret to inform you that refunds are temporarily unavailable. We recommend that you contact your payment platform to follow up and resolve the complaint. If you have resolved the complaint, please contact us as soon as possible. We will verify your order status as soon as possible, and if you have any questions about your order afterwards, please contact customer service first.
Once again, we are very sorry for the unpleasant experience you have encountered. We hope this issue will not happen in the next purchase you make at SHEIN because our customers' satisfaction is our number one priority. Feel free to contact us if you have more inquiries.
Thank you very much for your kind understanding.
We wish you a great day^^
Best regards,
SHEIN Customer Service
Summary of Shein Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein?
Shipping and Delivery Question:
- “Where is my package?”
- “Didn't receive package but it says delivered”
- “Ive been waiting weeks for my package and i spent 200 bucks and it keeps saying my adresss is wrong but it isn't”
Return/ Replace Question:
- “I want to return”
- “Returns”
- “Exchange the item”
Request for Information Question:
- “About my processing”
- “Question regarding my order”
- “Question regarding an order im trying to return”
Refund Question:
- “Refund mon b”
- “Calling for my refunds”
- “Refund urgent”
Payments and Charges Question:
- “Want to know why SHEIN keeps rejecting my payment”
- “Double payment”
- “My payment”
Product/ Service Question:
- “Missing items in order, damaged items, and Missing refund”
- “Damaged items”
- “Online technical difficulties with order”
Activation/ Cancellation Question:
- “Order cancellation/complaint”
- “Cancellation”
- “Cancelled order but payment taken”
Account Question:
- “I had order some items an payed for it already an now i goes in to my account an now i see every thing is gone why is that i dont see nothing i order”
- “Some one get in my acct”
- “$111.87 was taken from my bank account on August 29th, however my order is not showing in your system”
Cards Question:
- “Someone use my card to order items”
- “I have 2 different gift cards and I want to use them to make a purchase in the amount of $171.00”
- “Money was deducted from my card from shein.”
Staff Question:
- “Poor customer service”
- “To speak with costumer service”
- “Speak to customer service”
Website/ Application Question:
- “My order hasn't came in 2 packages and your site only gives me 1 return label”
- “Website took my money but didn't process process the order”
- “I need them to send me items on special on my whatsapp or pdf”
Employment Question:
- “My order GSHNWW41F000SP3 has attempted failure”
- “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
- “Order # GSUNW425F00MP2A”
Other Question:
- “Issues with the order”
- “Need ***”
- “Debolucion de paquetes que no cumplen con mis expectativas”
About
, , , ,
Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.
Shein is ranked 126 out of 9866 in Footwear and Clothing category
USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia
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