Shein Phone Numbers and Emails

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Shein Emails:

Complaints/ Feedback
Customer Service
Copyright Infringement Inquiries, Privacy Inquiries
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How to Contact Shein Customer Service?

How to Contact Shein Customer Service?

How Do I Contact a Live Person at Shein?

Shein is a large online retailer and wholesaler of clothes and fashionable accessories. Sometimes, you have to reach out to Shein Customer Service since you might face different issues with your order, account, or shopping process. If you surf the Web to look for a Shein phone number, you’ll be surprised that you can’t find one. There is no dedicated Shein Customer Service number to call and get assistance.

As an alternative, you may contact them via the Shein Live Chat. It is accessible from the Shein Contacts tab. Here, you will have to enter a brief description of your problem in a chatbot form. You may receive auto-replies related to your issue. If the problem can’t be resolved, you should click the live chat icon to get in touch with a human Shein Support representative and proceed with your issue.

What is the Shein Email Address?

According to the Shein Contacts page, the company has only one Shein email account created exclusively for media inquiries. If you are a representative of the press or public relations, you can email with the appropriate requests. Shein Customer Service and technical support issues can’t be solved using this email.

If you experience any problems, you’d better submit a ticket on the Shein help page. The company offers a customer service user’s manual to show how to work with the form. It takes several minutes to watch the video that contains detailed instructions. Each ticket is stated to be reviewed within 2 business days.

How Do I Contact Shein Customer Service via Social Media?

Shein is available on social media. You can follow the company on Facebook, Instagram, Twitter, YouTube, Pinterest, Snapchat, and TikTok. If you need any assistance, you can send a direct message to Shein Customer Service via Facebook. However, the service may need to be lined up. That’s why it is not clear if Shein customer care promptly responds to Facebook queries.

The Shein website doesn’t offer any data if it is possible to submit support requests via other social media platforms except for Facebook. Shein processes support requests received via live chat or submitted tickets. In addition, there is a large help section on the company website where you can find answers to the most popular questions.

Contact Information

Shein Website:

Shein Help Center:

Corporate Office Address:

ZOETOP Business Co., Limited
112 Robinson Road #03-01
Singapore, Singapore 068902

Other Info (opening hours):

Live Chat Hours:Daily: 06:00 - 21:00 (PST)Locations:USASHEIN Distribution Corporation757 S. Alameda St., Suite 220, Los Angeles, CA 90021Hong KongRoom 19-112, 21/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong

Shein Customer Service Reviews

1.6 / 5
Francine H Kmt
Poor Quality

The quality of the fabric was not great, and returning had been a hassle. A picture is required, but cannot be uploaded. I do not plan to purchase anything...

Read full review
Kamber Ccg
Never received order

It says my order was delivered but it wasnt looked all around cant find it. You cant even call them and the robot that they have doesnt help u Very poor...

Read full review

Summary of Shein Customer Service Calls

00:26 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein?

Shipping and Delivery Question:

  • “Didn't receive package but it says delivered”
  • “Haven't gotten my order”
  • “No delivery”

Return/ Replace Question:

  • “I want to return”
  • “Returns”
  • “Exchange the item”

Request for Information Question:

  • “About my processing”
  • “Question regarding my order”
  • “Question regarding an order im trying to return”

Refund Question:

  • “Refund mon b”
  • “Calling for my refunds”
  • “Refund urgent”

Payments and Charges Question:

  • “Want to know why SHEIN keeps rejecting my payment”
  • “Double payment”
  • “My payment”

Activation/ Cancellation Question:

  • “Order cancellation/complaint”
  • “Cancellation”
  • “Cancelled order but payment taken”

Product/ Service Question:

  • “Missing items in order, damaged items, and Missing refund”
  • “Damaged items”
  • “Damaged item and want a return other”

Cards Question:

  • “Someone use my card to order items”
  • “I have 2 different gift cards and I want to use them to make a purchase in the amount of $171.00”
  • “Money was deducted from my card from shein.”

Account Question:

  • “I had order some items an payed for it already an now i goes in to my account an now i see every thing is gone why is that i dont see nothing i order”
  • “Some one get in my acct”
  • “$111.87 was taken from my bank account on August 29th, however my order is not showing in your system”

Staff Question:

  • “Poor customer service”
  • “To speak with costumer service”
  • “Speak to customer service”

Website/ Application Question:

  • “My order hasn't came in 2 packages and your site only gives me 1 return label”
  • “Website took my money but didn't process process the order”
  • “I'm trying to order online and I need help”

Employment Question:

  • “My order GSHNWW41F000SP3 has attempted failure”
  • “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
  • “Order # GSUNW425F00MP2A”

Other Question:

  • “Issues with the order”
  • “Need ***”
  • “Ive been waiting weeks for my package and i spent 200 bucks and it keeps saying my adresss is wrong but it isn't”


Related Companies

Shein UK, Romwe, Shein Canada, Shein South Africa, Shein Australia


Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.

Shein reviews and complaints

Shein is ranked 72 out of 3555 in Footwear and Clothing category

Area Served

USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

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