Contact Shein Customer Service
Shein Phone Numbers and Emails
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Shein Emails:
How to Contact Shein Customer Service?
Contact Information
Shein Website:
Shein Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours:Daily: 06:00 - 21:00 (PST)Locations:USASHEIN Distribution Corporation757 S. Alameda St., Suite 220, Los Angeles, CA 90021Hong KongRoom 19-112, 21/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Summary of Shein Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein?
Shipping and Delivery Question:
- “Didn't receive package but it says delivered”
- “Haven't gotten my order”
- “No delivery”
Return/ Replace Question:
- “I want to return”
- “Returns”
- “Exchange the item”
Request for Information Question:
- “About my processing”
- “Question regarding my order”
- “Question regarding an order im trying to return”
Refund Question:
- “Refund mon b”
- “Calling for my refunds”
- “Refund urgent”
Payments and Charges Question:
- “Want to know why SHEIN keeps rejecting my payment”
- “Double payment”
- “My payment”
Activation/ Cancellation Question:
- “Order cancellation/complaint”
- “Cancellation”
- “Cancelled order but payment taken”
Product/ Service Question:
- “Missing items in order, damaged items, and Missing refund”
- “Damaged items”
- “Damaged item and want a return other”
Cards Question:
- “Someone use my card to order items”
- “I have 2 different gift cards and I want to use them to make a purchase in the amount of $171.00”
- “Money was deducted from my card from shein.”
Account Question:
- “I had order some items an payed for it already an now i goes in to my account an now i see every thing is gone why is that i dont see nothing i order”
- “Some one get in my acct”
- “$111.87 was taken from my bank account on August 29th, however my order is not showing in your system”
Staff Question:
- “Poor customer service”
- “To speak with costumer service”
- “Speak to customer service”
Website/ Application Question:
- “My order hasn't came in 2 packages and your site only gives me 1 return label”
- “Website took my money but didn't process process the order”
- “I'm trying to order online and I need help”
Employment Question:
- “My order GSHNWW41F000SP3 has attempted failure”
- “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
- “Order # GSUNW425F00MP2A”
Other Question:
- “Issues with the order”
- “Need ***”
- “Ive been waiting weeks for my package and i spent 200 bucks and it keeps saying my adresss is wrong but it isn't”
About
, , , ,
Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.
Shein is ranked 72 out of 3555 in Footwear and Clothing category
USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia
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