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Shein Phone Numbers and Emails

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Shein Emails:

Business Customer Service
Cooperation, Fashion Blogger, SHEIN Picture Usage
Customer Service
Disputes
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
service@shein.com
uscsteam@shein.com
USA
affilate@shein.com
Affiliates

How to Contact Shein Customer Service?

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PissedConsumer Reporter
How to Contact Shein Customer Service?

Shein is an online retailer for fashion and lifestyle, operating globally. Shein's call number is not available for customers to contact. However, the company has provided a lot of email addresses to use for queries and concerns. People who want to contact Shein business customer service can use the email address instagram01@shein.com to discuss their issues. Individuals can also consider using Shein live chat support or write to blogservice@shein.com for similar purposes. The email address wholesale@emmacloth.com is available to connect with Shein Customer Service USA for related issues and concerns. Those who want to share feedback or complaints can use the Shein customer service contact email service@shein.com to write to the respective agent. To file a dispute, email dispute@shein.com for assistance from the business representative. Shein's contact email, support@shein.com, is also available for the same purpose.

For general information from the company agent, individuals can email glcsteam@shein.com between Shein customer service hours. The email address copyright@shein.com is available for legal copyright infringement inquiries. For privacy inquiries, individuals can consult Shein online chat or use privacy@sheingroup.com for information and assistance. The company has also published the email address legal@shein.com to contact for similar purposes. People seeking to express their concerns to the Shein headquarters in the USA can email uscsteam@shein.com to connect with them. Lastly, the email affilate@shein.com is available for affiliates to contact.

Individuals can benefit from Shein customer service chat by visiting the company website and clicking Contact Us on the homepage. This option is the most feasible for getting help with shipping, returns, and refunds. Customers with questions or concerns about delivery, payments, promotions, and account management can chat with Shein between business hours. Shein customer service live chat is also recommended for sharing feedback and suggestions with the company. You can also sign into your registered account on the Shein official site to initiate a chat or create a ticket. People seeking efficient assistance can submit a request between Shein's live chat hours. To share a query or concerns outside these hours, leave a message for the Shein live customer service to respond when active.

Customers intending to use Shein live chat to express their queries and concerns can contact the support team between 6:00 AM and 9:00 PM PST. The Shein customer chat is available on their official website. Using it ensures efficient assistance from the support team. Like the Shein USA app, this means of contact is best for matters that do not require sharing sensitive information online. For critical and sensitive issues, visiting the company address in person or sending a letter to them is a better option than using Shein chat support.

People with concerns that are too critical to be resolved via Shein chat online can visit their headquarters to discuss them with the company agent in person. The address for their head office is Roadget Business Pte. Ltd., 12 Marina Blvd., #15-01, Marina Bay Financial Centre, Singapore 018982. Shein corporation address for the second company branch in Singapore is Fashion Choice Pte. Ltd.,22 Sin Ming Lane, #06-76, Midview City, Singapore 573969. People in the United States can contact the company office via Shein's number to call (if any) or visit USA SHEIN Distribution Corporation, 757 S. Alameda St., Ste 220, Los Angeles, CA 90021, for assistance. The company also has a branch in Hong Kong at Room 19-112, 21/F, 14 Taikoo Wan Rd., Taikoo Shing, Hong Kong, for customers in respective regions to visit. You can also send a letter to any of these branches using Shein's mailing address for respective offices.

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Contact Information

Shein Website:

Shein Help Center:

Corporate Office Address:

Roadget Business Pte. Ltd.
12 Marina Blvd., #15-01, Marina Bay Financial Centre
Singapore, Singapore 018982
Singapore

Other Info (opening hours):

Live Chat Hours: 6:00am - 9:00am (PST)


Other Locations:

Fashion Choice Pte. Ltd.

22 Sin Ming Lane, #06-76

Midview City, Singapore 573969


USA SHEIN Distribution Corporation

757 S. Alameda St., Ste 220

Los Angeles, CA 90021

United States


Room 19-112, 21/F

14 Taikoo Wan Rd.

Taikoo Shing, Hong Kong

More contact details

Shein Customer Service Reviews

1.6 / 5
Poor
Guest-6735010
I need my money or the order

I did my order n June 14 i dint receive my sniper and my face oil powder I need my money back or my stuff
Whats wrong with the customer service event the phone numbers not working no the dont give any respect for the customer you cant find no one to help you fixe the essue dont make me text again

Guest-6703009
Hurrible! poor quality service with no response or resolution. Price grouching change after items are selecting. Deceived advertised price! Delayed order without refund.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My previous order was delayed till about 2 weeks after Mother's Day without refund or issuance of credit for the delay.
Zero or no customer support to advise or resolve issues. All effort to contact Shein for about 3 months has failed till date, hopefully they will get this concern.

Frustration caused by Shein for price grouching with meter reading once items are selected. What should the advertised price change when selected and add to the cart? This is deceitful, disappointed and stealing which destroys trust and impact sells. Also, I am unable to use the coupon offered to me at the initial login time.

I was unable to use my points earned from previous purchases. I am disappointed and frustrated with SHEIN poor customer services, Also there is no phone, chat or email to seek help. There is good need to change SHEIN management to save the business. Shein used to be good with great quality service years ago.

Your customers are redirecting to Amazon, Temu, Alibaba with better customer service via phone, chat and email. Your reputation and customers are drastically falling due to your no contact customer service. You need to stop the terrible strategy and switch to Amazon style. Again, track your customers and see how many you have lost so far.

I need someone to contact me for immediate resolution and response to me concerns as I cannot contact you. I do need my refund on delayed products.

linda p Rcj
Theft of $ 127. of returned items. I have proof for 2 months they have had returned items.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Returned items were received 2 months ago. The account shows this, but they keep my money because I have an Affirm complaint active. Insane company taking advantage of overseas buyers that return things. No contact is possible for complaints. Only emails, and they just send the same answer no matter what. I personally will be reaching out to my local Federal Bureau of Consumer Affairs. Stop buying from
Dear Customer
Your request GUSTKW5UQXD4FBE has been updated. To add additional comments, reply to this email.
1 Reminder - please do not send new emails to this mailbox.
Zendaya SHEIN
2025-05-16 01:19:56 GMT-0700
Good day from SHEIN US!
Thank you for reaching out to SHEIN Customer Service.
We humbly apologize for the inconvenience caused by this issue.
After confirming, we found that your order is in complaint status and we regret to inform you that refunds are temporarily unavailable. We recommend that you contact your payment platform to follow up and resolve the complaint. If you have resolved the complaint, please contact us as soon as possible. We will verify your order status as soon as possible, and if you have any questions about your order afterwards, please contact customer service first.
Once again, we are very sorry for the unpleasant experience you have encountered. We hope this issue will not happen in the next purchase you make at SHEIN because our customers' satisfaction is our number one priority. Feel free to contact us if you have more inquiries.
Thank you very much for your kind understanding.
We wish you a great day^^
Best regards,
SHEIN Customer Service

Pelonomi M
Incomplete order and refund

My order came incomplete. I paid full money for 13 items and i received 7 items only.

I have been communicating with customer services that machine is not helpful. I want my money for items i did not receive. The total amount of my order is R3339.00. The total Amount of items i received is R1339.00.

I have been sending emails as well. Till today i am still waiting for my refund. I regret buying at shein.

Temu is better thsn shein. They deliver on time and complete orders .

Summary of Shein Customer Service Calls

170K TOTAL
CALLS
00:26 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein?

Shipping and Delivery Question:

  • “Where is my package?”
  • “Didn't receive package but it says delivered”
  • “Ive been waiting weeks for my package and i spent 200 bucks and it keeps saying my adresss is wrong but it isn't”

Return/ Replace Question:

  • “I want to return”
  • “Returns”
  • “Exchange the item”

Request for Information Question:

  • “About my processing”
  • “Question regarding my order”
  • “Question regarding an order im trying to return”

Refund Question:

  • “Refund mon b”
  • “Calling for my refunds”
  • “Refund urgent”

Payments and Charges Question:

  • “Want to know why SHEIN keeps rejecting my payment”
  • “Double payment”
  • “My payment”

Product/ Service Question:

  • “Missing items in order, damaged items, and Missing refund”
  • “Damaged items”
  • “Online technical difficulties with order”

Activation/ Cancellation Question:

  • “Order cancellation/complaint”
  • “Cancellation”
  • “Cancelled order but payment taken”

Account Question:

  • “I had order some items an payed for it already an now i goes in to my account an now i see every thing is gone why is that i dont see nothing i order”
  • “Some one get in my acct”
  • “$111.87 was taken from my bank account on August 29th, however my order is not showing in your system”

Cards Question:

  • “Someone use my card to order items”
  • “I have 2 different gift cards and I want to use them to make a purchase in the amount of $171.00”
  • “Money was deducted from my card from shein.”

Staff Question:

  • “Poor customer service”
  • “To speak with costumer service”
  • “Speak to customer service”

Website/ Application Question:

  • “My order hasn't came in 2 packages and your site only gives me 1 return label”
  • “Website took my money but didn't process process the order”
  • “I need them to send me items on special on my whatsapp or pdf”

Employment Question:

  • “My order GSHNWW41F000SP3 has attempted failure”
  • “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
  • “Order # GSUNW425F00MP2A”

Other Question:

  • “Issues with the order”
  • “Need ***”
  • “Debolucion de paquetes que no cumplen con mis expectativas”

About

Related Companies

Shein UK, Shein Canada, Shein South Africa, Romwe, Shein Australia

Summary

Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.

Shein reviews and complaints

Shein is ranked 126 out of 9866 in Footwear and Clothing category

Area Served

USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

Compare Shein Customer Service To

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