Shein Phone Numbers and Emails

Customer Service:

  • (844) 802-2500
    The number is currently not in service

Shein Emails:

Complaints/ Feedback
Customer Service
Disputes, USA
Copyright Infringement Inquiries, Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Shein Contact Information

Shein Website:

Shein Online Chat:

Corporate Office Address:

ZOETOP Business Co., Limited
112 Robinson Road #03-01
Singapore, Singapore 068902

Other Info (opening hours):

Live Chat Hours:

Daily: 06:00 - 21:00 (PST)



SHEIN Distribution Corporation

757 S. Alameda St., Suite 220,

Los Angeles, CA 90021

Hong Kong

Room 19-112, 21/F,

14 Taikoo Wan Road,

Taikoo Shing, Hong Kong

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Shein Rating Based on 5.6K Reviews

Rating details

more details
Customer service
Delivery Service
Price Affordability

Rating stats

Rating trend

Summary of Shein Customer Service Calls

00:26 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein Customer Service?

Shipping and Delivery Question:

  • “Didn't get my shipment”
  • “Delivery issues”
  • “Want to know where is my order”

Return/ Replace Question:

  • “Return items”
  • “Never got my money back for returns”
  • “Return”

Request for Information Question:

  • “About a package”
  • “Because my package is 8 days late and I need it today I was wondering you can find out where it is so it can be picked up today”
  • “Check my order status”

Refund Question:

  • “Refund”
  • “Regarding refund”
  • “Refund status”

Payments and Charges Question:

  • “Regarding the email I got saying I must pay R45 of vat plus R20 of bank charges at Nedbank”
  • “I've never used shein at all and am being charged on my cash app card”
  • “Coupon offer”

Activation/ Cancellation Question:

  • “Order cancel”
  • “My order was cancelled”
  • “Canceled order and no refund”

Product/ Service Question:

  • “Item received damage”
  • “To see if the chains are fake”
  • “I received my order and Too small how can I switch in for bigger size”

Cards Question:

  • “Card fraud”
  • “Somebody used my credit card to purchase”
  • “I am not sending a picture of my card information to you”

Account Question:

  • “My account was hacked”
  • “Problem on account”
  • “Place an order & online account”

Staff Question:

  • “I was asked to contact the customer service due to card issues”
  • “I need speak to customer service”
  • “Need customer service”

Website/ Application Question:

  • “Website is not letting me return items.”
  • “It kept saying I needed to remove stuff from my cart to not go over $800 so I removed enough so it got down to $700 and It still won't let me order super frustrating been on your site for hours trying to just order PLEASE call me back”
  • “Site won't load.”

Employment Question:

  • “To pay off a Oder”
  • “Remote Job offerings”
  • “Job recep of items”

Other Question:

  • “Shopping”
  • “Import fees”
  • “Package missing”


Top Shein Services

Shipping Service, Customer Care, Deal

Top Shein Products

Clothing, Website, Dress

Shein Pros and Cons

Pros: Cheap, Cute clothes, I wish i could find a number to call, Affordable, I need to know where is my order

Cons: Poor customer service, No customer service, Cannot contact customer service, No one to contact, Horrible customer service response

Related Companies

Shein UK, Shein Canada, Shein South Africa, Shein India, Shein Australia


Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.

Shein reviews and complaints

Shein is ranked 267 out of 2489 in Footwear and Clothing category

Area Served

USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

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