Shein Phone Numbers and Emails

Toll-Free Number:

  • (844) 802-2500
    The number is currently not in service
  • Total calls: 91.6K
  • Issues resolved: 3K
  • Last call:

Shein Emails:

Complaints/ Feedback
Customer Service
Disputes, USA
Copyright Infringement Inquiries, Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Shein Contact Information

Shein Website:

Shein Help Center:

Corporate Office Address:

ZOETOP Business Co., Limited
112 Robinson Road #03-01
Singapore, Singapore 068902

Other Info (opening hours):

Live Chat Hours:

Daily: 06:00 - 21:00 (PST)



SHEIN Distribution Corporation

757 S. Alameda St., Suite 220,

Los Angeles, CA 90021

Hong Kong

Room 19-112, 21/F,

14 Taikoo Wan Road,

Taikoo Shing, Hong Kong

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Shein Rating Based on 7.2K Reviews

Rating details

more details
Customer service
Delivery Service
Price Affordability

Rating stats

Rating trend

Summary of Shein Customer Service Calls

00:26 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein Customer Service?

Shipping and Delivery Question:

  • “My order was shipped to the wrong place”
  • “Items delivered”
  • “Didn't receive items ordered”

Return/ Replace Question:

  • “Return & questions about some items”
  • “Return”
  • “Items were returned wrongfully”

Request for Information Question:

  • “I ordered a few things but they didn't send one of them they said I can buy something with the same amount of money but I don't know how to”
  • “To check the order status”
  • “Need to talk to somone”

Refund Question:

  • “Refund”
  • “Afterpay/refund”
  • “Refund incomplete”

Payments and Charges Question:

  • “Fraudulent debit card used”
  • “Billing issues”
  • “There was a charge on my bank account”

Activation/ Cancellation Question:

  • “I think i cancelled my order hy mistake”
  • “Cancelar”
  • “Cancel my order”

Product/ Service Question:

  • “I placed and order and was charged but never received and confirmation or products”
  • “About I purchased- jacket damage”
  • “Item I purchased was defected”

Cards Question:

  • “Need to change credit card information”
  • “Gift card”
  • “Because it want let pay for the things when I have money on my card”

Account Question:

  • “Someone hacked my account”
  • “Someone is ordering stuff of my Account”
  • “Trying to complete my sale and having trouble because of password change that I just had to make. Now I can't get back to my original order”

Staff Question:

  • “Customer service”
  • “Customer service issue”
  • “Customer service issue (returned item)”

Website/ Application Question:

  • “Website told me my package got delivered but I did not get anything”
  • “The site didn't give me a chance to put my coupon in Hello2022”
  • “The website im using to track my package isn't updating”

Employment Question:

  • “Missing order Gsumpw26300hpvl”
  • “I Havent recieved package GSHMPW41900V16F”
  • “Remote Job offerings”

Other Question:

  • “Having problems placing my order”
  • “Forgot something in address”
  • “Never got my item”


Top Shein Services

Shipping Service, Customer Care, Deal

Top Shein Products

Clothing, Website, Dress

Shein Pros and Cons

Pros: Cheap, Cute clothes, I wish i could find a number to call, Good prices, Affordable

Cons: Poor customer service, No customer service, Cannot contact customer service, No one to contact, Horrible customer service response

Related Companies

Shein UK, Shein Canada, Shein South Africa, Shein Australia, Shein India


Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.

Shein reviews and complaints

Shein is ranked 224 out of 2572 in Footwear and Clothing category

Area Served

USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

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