Contact Shein Customer Service
How to Reach a Person at Shein
Customer Service:
-
+659 665 4077App Support
Shein Emails:
Shein Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Shein Phone Number | +659 665 4077 |
| Average Hold Time | From 3 to 5 minutes |
| Most Popular Shein Email Address | support@shein.com |
| Shein Live Agent Availability | 24% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Shein Customer Service Rating | 1 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 2% phone, 98% email |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Shein | Nothing, order id or tracking number or first and last name |
How to Contact Shein Customer Service?
Contact Information
Shein Website:
Shein Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours: 6:00am - 9:00am (PST)
Other Locations:
Fashion Choice Pte. Ltd.
22 Sin Ming Lane, #06-76
Midview City, Singapore 573969
USA SHEIN Distribution Corporation
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
Room 19-112, 21/F
14 Taikoo Wan Rd.
Taikoo Shing, Hong Kong
Mailing Address:
Attn: Privacy Office
777 S. Alameda St., Suite 400
Los Angeles, CA 90021
Summary of Shein Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein?
Shipping and Delivery Question:
- “I still have not received my order”
- “Wrong item”
- “Didn't get rapid refund like promised”
Return/ Replace Question:
- “I need a return label”
- “I have clothes that need to be returned”
- “Incorrect address I need to make a change on the address and name”
Request for Information Question:
- “Can't speak with agent”
- “I what to update my address they been shipping my order to the wrong address”
- “Need to talk to someone today”
Refund Question:
- “Refund issue”
- “Refund”
- “Refund issues”
Payments and Charges Question:
- “My oder it not showing but I paid for it”
- “I made a payment and they said they would return the refund of the goods and I didn't understand why”
- “Fraud charges”
Product/ Service Question:
- “Having problem resetting my account”
- “Broken necklace want new one or refund!! Have picture”
- “Failure to deliver”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel my order”
- “To cancel my order”
Account Question:
- “Need to verify shipping charges”
- “Locked out”
- “Account”
Cards Question:
- “I lost my lost my sim card so i want to replace though my email”
- “Gift card not received”
- “Money Debuted off of my card and I don't know why”
Staff Question:
- “I just call SHEIN customer service because i didn’t receive my order and was supposed to reach on 22 or 25 march but i didn’t receive them”
- “Sheen online Customer Service is not helping me”
- “Customer service”
Website/ Application Question:
- “Trouble placing my order. Site will not accept my 10 digit phone number”
- “My order hasn't came in 2 packages and your site only gives me 1 return label”
- “Website took my money but didn't process process the order”
Employment Question:
- “About jobs”
- “My order GSHNWW41F000SP3 has attempted failure”
- “GSUNW446C00006H this is my order numbe it says that it was failure to deliver r”
Other Question:
- “Quiero ablar con un representante”
- “Porq tengo pregunta sobre pagos”
- “I accidentally placed an order for all items in my cart and only wanted 3 to 4 of them at this time.”
About
, , , ,
Shein is an online retailer that sells a broad range of clothing and accessories. A brand Shein, an ecommerce business in North Brunskwick, New Jersey, was started by an international group of like minded people in 2008. Apparel by Shein presents a large selection of dresses, tops, and bottoms. Footwear department of the online store showcases stylish sandals, flats, sneakers, boots, and heels etc. Shein jewelry offers a collection of trending necklaces, hair pins, earrings, bracelets, and rings to choose from. The merchant offers $3 off for new customers as well as free delivery of purchased for orders starting from $50.
Shein is ranked 775 out of 12404 in Footwear and Clothing category
USA, Canada, UK, Europe, Other, Worldwide, Asia, Australia
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