Company responded
Anncy R

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Verified Reviewer

Stains on products received

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I had well received the order GSHNFJ368****SP made on 02/16/2024 amounting $583.60

But I had received some issues with my delivery. Here are the details :

1 sj230622****920226 i ordered blue but i received in White

2 sw231221****179935 Received broken

3 sl240108****824360 Received broken

4 sj231213****114343 received with stain

5 sj230217****832444 received with stain and small

6 sg230704****093229 I ordered 5 received 4

7 sh230608****909235 Received broken

8 si231212****019125 received too large

9 sf221026****497247 the finished is full default.

the quality

10 sh230512****029980 did not get the star

11 sf221031****844427 with stains

12 sm221111****700780 with stains

These products are useless. Its been one month i made complaints

Can you please do needful for replacement or refund.

Regards

View full review
Loss:
$83
Pros:
  • Already provided informations - on all jewllery and some clothes

Preferred solution: Full refund

User's recommendation: stop buying from Shein. No customer service at all.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Fati J

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Verified Buyer
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Forgot belt for dress

Shein - Forgot belt for dress
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Hello, I Hello, I bought a dress from Shane, but the belt was not with the dress. Shien forgot to send the dress belt along with the dress. Can you please send me the dress belt? I will send you the photo of the dress so that you can send me the belt in size 2xl Thank you My address Siilitie 11b E 307 00800 Helsinki Finland Order number GSONKH123001D8M
View full review

Preferred solution: Belt

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
MARIANA M Ejx

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Verified Buyer
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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Pedidos

Shein - Pedidos
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Shein - Pedidos - Image 4
hace metrocomo dUEy yos me doy cuenta cuenta cuenta n / Aciónmis unidas pedihacer.y es hora de que no llega necesito saber quey pasará con mi pediátricohacer y asíbre todo con el dinero ya que fue una compra alrededor de 210 dólares en la aplicación aparece What a sido enviado y eh checado daily y sigue apareciendo que a sido enviado y que algunos han sido estregadosi realhombresdiezo yo ONU llego ningunpeditorhacer
View full review
1 comment
SHEIN Official
Response

¡Hola! Que tenga una buena experiencia de compra.

Para cualquier problema, puede contactarnos a través de la aplicación. Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzón de mensajes para obtener una respuesta.

Si la respuesta no coincide, continúe y describa el problema en detalle. Le ayudaremos más.

Company responded
Oliwia B Puk

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Verified Buyer
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Missing teams

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Shein - Missing teams
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Ive had my parcel delivered today and 3 things are missing. The ones underlined are missing and I need them for work and they where most expensive I need them.
View full review
Loss:
$36
Pros:
  • Good delivery
Cons:
  • Never send full items

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Trondheim, Trøndelag

Fordi jeg ikke får tak i dere når jeg har en pakke som ikke har kommet

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GSONF141100MUNF

Denne pakken har jeg ikke fått jeg har skrevet mange ganger på siden deres og jeg har skrevet flere ganger mail til dere men jeg har ikke fått svar men e-postadresse er annlisetteprosch@***.com jeg håper at dere tar kontakt med meg for jeg har prøvd å få tak i dere i februar og det er en hel pakke masse produkter jeg ikke har fått det står den er levert men er ikke kommet i min postkasse jeg har snakket med både naboer og med postkontoret og så videre. Jeg virkelig dere kan hjelpe meg.

Min adresse er Ann-Lisette Prøsch Øvrehusvegen 37L 4054 Tjelta .

Alt har rett med postnummer og postkasse og alt jeg har ikke fått den levert på døren og ikke i postkassen så jeg virkelig har vært dere hjelper meg nå så nå har jeg prøvd å få tak i dere på så mange forskjellige måter. Med vennlig hilsen Ann-lisette Prøsch

View full review

User's recommendation: Vi er ikke lett å få tak i hvis dere ikke får pakken

1 comment
SHEIN Official
Response

Hei! Håper du får en fin handleopplevelse her.

For problemer kan du kontakte oss via appen for å få hjelp. Klikk på «meg»-->støtte-->kundeservice-->skriv inn spørsmålet ditt direkte i meldingsboksen for å få svar eller løsning.

Hvis svarene ikke stemmer overens, vennligst fortsett og beskriv problemet i detalj. Vi hjelper deg gjerne videre.

Company responded
Samrah W

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Verified Reviewer

Resolved: Delayed

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Shein - Delayed
Updated by user Mar 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 20, 2024
My order is said to be delayed by a span of 3 to 5 days when is really annoying, I wanted to wear the coat I ordered after 3 days but it's delayed really late and it's annoying
View full review
Pros:
  • Affordable and cheap
Cons:
  • Delay dilevery

Preferred solution: Full refund

User's recommendation: Not gonna recommend them prolly

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Yelsin L

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Necesito que me solucionen un problema urgente

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Shein - Necesito que me solucionen un problema urgente
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Shein - Necesito que me solucionen un problema urgente - Image 3
Shein - Necesito que me solucionen un problema urgente - Image 4
Un pedido que decía como total 14.28 me descontaron 21.27 de mi tarjeta y lo devolví porq no es el monto correcto y en el reembolso dice que solo devolverán 14.28 cuando me descontó la tienda de mi tarjeta 21.27 dolares quien me responde por el resto del dinero necesito una respuesta urgente
View full review
Loss:
$21
Pros:
  • Dicen un precio
Cons:
  • Y sale otro

Preferred solution: Full refund

User's recommendation: Necesito mayor atención

1 comment
SHEIN Official
Response

¡Hola! Que tenga una buena experiencia de compra.

Para cualquier problema, puede contactarnos a través de la aplicación. Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzón de mensajes para obtener una respuesta.

Si la respuesta no coincide, continúe y describa el problema en detalle. Le ayudaremos más.

Company responded
Kevia C

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Theft

I ordered several stuffs on shein and deliver it to and US address, it was delivered today and I contacted the person to see if they have received it and she pick up two males discarding the parcels from her doorstep the bell wasnt ranged to say that they have arrived so I dont know what to do
View full review
Loss:
$95

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Naledi P Mgm

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Verified Buyer
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Got scammed

Shein - Got scammed
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I came across tik tok to this Shein Mall thing. That if you deposit money you will be able to do tasks and get paid I deposited R100 and got R180. I then deposited R1860 and got nothing instead they wanted more money this time I deposited R3258 after that it wanted R9000 again I stopped righ there and opened a case luckily I do have a registered business bank account of the money I deposited into but I am now depressed it was my last money.
View full review
Loss:
$5000

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hello, I apologize for this situation, but this is not the SHEIN site. Unfortunately, you have found a fake website representing SHEIN.

If you have made a payment, we suggest that you report the fraudulent activity directly to your card bank and ask them to help you initiate a chargeback as soon as possible. This is the fastest and safest way to get your money back.

At the same time, to ensure your shopping experience and information security, please go to the official website of SHEIN to purchase. https://www.shein.com/ Thank you for your understanding.

Company responded
Elena R Hyn

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They sent my package to another house

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Shein - They sent my package to another house
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I had bought some dresses instead of leaving it at my door they delivered it to another house. The company is to blame for having such stupid workers, they do not pay attention to where they leave the shipment, instead of leaving it at the correct address, they leave it at the first house they come across.
View full review

Preferred solution: Apology

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Daniel L Adg

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Verified Buyer
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| map-marker Hermosillo, Sonora

Faltó un artículo de mi pedido

Shein - Faltó un artículo de mi pedido
Shein - Faltó un artículo de mi pedido - Image 2
EntesS de losCioA peCoche VSa La emarE El cHa terIS falta EsoSta RSe reci DiDo elR Ana de Veces y asta E MaRLo ntes Ces de IcioA USEO dYa mpresa RP ANoR SY DoL EtMpnA Q TioPEs Es De coP sta N Do Ped UCH Vere vIon IL Rr tomasEs de pe A EL EsCliCl Los EnaEmpa de la PueDe Fal YE OP DeseUITUn NU Dalf
View full review
Pros:
  • Tardio
Cons:
  • Pagar dinero por articulos que nunca recibe
1 comment
SHEIN Official
Response

¡Hola! Que tenga una buena experiencia de compra.

Para cualquier problema, puede contactarnos a través de la aplicación. Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzón de mensajes para obtener una respuesta.

Si la respuesta no coincide, continúe y describa el problema en detalle. Le ayudaremos más.

Company responded
Atlas Oxg

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Package with wrong content

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Shein - Package with wrong content
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I have ordered a cat and heart shaped bag but what arrived in my package was an urelated waistbag that I've never ordered. I tried to contack shein customer service through their shein support page, created support ticekts,tried their legal email but they havent responded or tried to resolve the issue in any way.
View full review
Loss:
$12

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Sheryl L Cuo

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Verified Buyer
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Complaint

Shein - Complaint
Shein - Complaint - Image 2
Did not receive item in my order Colorful coat Item not Included in parcel have been struggling to contact Shein via email. Please help
View full review

Preferred solution: Replacement of missing item

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Milda P

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Verified Reviewer

They sent me someone else's order and not my own

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Shein - They sent me someone else's order and not my own
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I placed an order (order number: GSHNKC56N000S81) on 26 February 20:13. I received a SHEIN package on 06 March 09:54.

When I opened the package I noticed that there were a lot of items that I did not order. After looking at each product I could tell that the order packed in to the bag addressed to me was not my order. None of the items that I ordered and paid for were in this package. The order slip/summary inside the bag was for order number GHNKC11100M2SN placed on 27 Feb 03:11.

GHNKC11100M2SN This order is not my order nor was it placed by me.

I do not want any of these items.

This was clearly a SHEIN packaging error which I will not take responsibility for, I request that you arrange for the order to be collected and I expect my actual order (GSHNKC56N000S81) do be delivered to me urgently.

Attached a picture of the order slip with the incorrect order details as well as some of the items to prove that I received someone else's order. You can track this order number GHNKC11100M2SN to see who it should have been delivered to.

The only detail that was correct on this package is the address on the bag.

What additional information do you need from me as proof?

I ordered two hangers, two warm sweaters, two white t-shirts, two black t-shirts, nipple covers, sealing clips, two oven mitts, a white cardigan, a hooded puffer coat and merino wool sweater. Not one of these items was in the package delivered to me.

Instead, a bunch of bras, bra pads, gift bags among other things were delivered to me. This is not what I ordered and this was also not my mistake.

View full review
Loss:
$150
Pros:
  • Easy to use
  • Descent delivery
  • Affordable
Cons:
  • If there is an issue they are not interested in resolving it

Preferred solution: I would like to receive my actual order and I would like SHEIN to collect the incorrect order from me

User's recommendation: They are mostly simple to use but when there is an issue with a product or a complaint it is impossible to get adequate correspondence from them

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
JudithOctivia S

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Missing Items

Shein - Missing Items
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On the 3rd of April 2024 my order was delivered by Aramex but my package had *** in it ,and some of my items were missing.
View full review
Loss:
$27

Preferred solution: The amount of the things I lost,or for the items to be delivered

User's recommendation: I would recommend it

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.