Shein
Reviews and Complaints
Austin, Texas
Refused to issue refund for an item that did not match description
- - I requested a refund with a photo because the item did not match the ad.
- - Refund option was removed; support has not resolved it.
I requested a refund and even attached a photo on the day I received the item, that it did not match what was advertised at all. Next thing it was deleted off and the option to request a refund was taken off, although it states I have till April 18 2026 There is no longer that option to re request. Despite contacting customer service they have not resolved my issue.
User's recommendation: I will not recommend Shein to anyone. Fashionova and other sites better.
Encinitas, California
Broken necklace want new one or refund!! Have picture
Delivered broken, cannot get any customer service number or contact info, terrible customer service.
Preferred solution: Full refund
User's recommendation: No customer service, cannot replace or get refund! No way to contact SHEIN.
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Verified ReviewerComplaiint
- - Boots were received used.
- - Post office reports the address does not exist.
- - Paid $28.45; refund requested.
- - Order GSU1T305500NH8K; photos available.
This is worse experience I had with SHEIN, I will not be ordering anything else. They send ne my money.
This matter was not resolved, very bad customer experience, I will not recommended anyone to buy anything from this company. They no exactly what they did stole my money.
I received some used boots. I have taken them to the post office, and they advised me that the address doesn't even exist.
I paid $28.45 for these boots, and I am requesting a refund. I have pictures of these boots. Order # GSU1T305500NH8K.
I need my refund. This is a shame how you all treat your customers.
- This my first time have this issue
- Bad customer service
Preferred solution: Full refund
User's recommendation: Refund me my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vero Beach, Florida
I say for the third time i need instruction on sending sheet set back
The sheet set is not authentic bamboo, i know how bamboo sheets feel, ate not them. I have discord lupus and cant touch these hard sheets with my face
- Have a few cute items for an inexpensive cost
- Some bad quality and bad customer service
Preferred solution: Full refund
User's recommendation: Don’t buy bamboo sheets sets they these ate not reall
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service
My parcel wasn't delivered or it's lost. I am not sure, but Evri has accepted it was lost. Still, neither Shein nor Evri is giving me a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong product
I received the wrong product. I am very upset.
I ordered red knee-high boots and received bobos. I will never order from them again.
Preferred solution: Full refund
User's recommendation: Do not order from them please I patiently waited on my order I received red bobo’s instead of my my red knee high boots. I am a very disappointed and unsatisfied customer!!!!!
New York, New York
My reason is to give a positive review of this company
- - No trouble with Shein; items match descriptions
- - Merchandise ships from legit retailers to USA warehouses.
- - Not all items from Shein; no issues for years.
Ive never had a trouble with Shein. The merchandise Ive purchased was a described in the website.
All of my items came from the real merchants, who sell from merchandise from their stores. The merchandise were sold and delivered from the legitimate retailers and warehouses in the U.S.A.
Ive rarely bought anything out side our country.
Oftentimes, the merchandise Ive purchase are expensive not cheap and good quality. If its something like electronics or something else. They are still in good working condition.
I dont buy all of my stuff from Shein, but I havent had any issues with them since Ive shopped from their website. Ive been a customer for a few years.
I have any issues with them at this time. No negative feedback or comments.
User's recommendation: Give SHEIN a chance to follow through on their promises.
Adelaide, South Australia
Wrong reborn doll sent ordered a silicone full body boy reborn and got a full body vinyl reborn girl got a
- - Received a full body vinyl girl instead of the silicone boy I ordered.
- - I have a separate order for a silicone boy and a silicone girl.
As above got a full body vinyl reborn girl when I ordered a full body silicone boy reborn so wrong.
Would love my full body silicone boy reborn as I ordered and description that was stated.
Worried now as I have order in a separate order 1 full body silicone boy reborn.
Also in a different order I've ordered a full body silicone girl reborn fingers crossed
User's recommendation: Watch what you get
Burlington, Ontario
I didn’t receive the order I ordered for
The company should at least have a number I call to explain what had happened
That is what I order for and the brought me a storage cart
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive Refund
- - Refund processed on 16 December 2025 has not appeared in my bank; refund expected in 14-30 days, but as of 21 January 2026 it is still missing.
I made a refund on 16 December 2025. My SHEIN account says that the refund was processed, but I did not receive any payment into my bank account.
It says it takes 14-30 days for the refund to reflect in your account.
It's the 21st of January 2026, and there is still no refund. Please help me out.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get refunded
- - Order placed Nov 29, 2025; delivered Dec 16, 2025; two items refunded after pickup.
- - Refund shows as processed but not in account as of Jan 21, 2026.
I made a SHEIN order on the 29 November 2025 ,my order came the 16 December 2025 ,I was satisfied with my order but I had two items that were to small so I made a refund, the delivery guys picked the two items up the next day ,so on the app it says it takes about 14-30 days for the refund to reflect in your account, its the 21 of Jan 2026 and Im waiting for the money to reflect in my account, the app said that the refund went through but there is nothing in my account
Hightstown, New Jersey
I bought a fake product from SHEIN US, and customer service hasn’t helped at all.
I purchased two products advertised as 4TB High Capacity External Hard Drives. Both items were materially misrepresented and counterfeit.
After opening the enclosures, I discovered that each device contained only a 64GB memory chip rather than the advertised 4TB capacity.
I provided photographic evidence to SHEIN US customer service. I was then instructed to return the products in their original packaging, which was not possible because the packages had already been opened for inspection.
SHEIN subsequently requested video evidence, which I uploaded in full compliance with their request. After submitting the video, customer service ceased all communication and failed to provide any resolution.
This constitutes false advertising, sale of counterfeit and substandard goods, and failure to provide a remedy under consumer protection laws.
User's recommendation: Don't waste your money!!!
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Verified ReviewerSheen online Customer Service is not helping me
I received a package that was completely ripped open from top to bottom and was missing several items. After two weeks of reviewing, they are telling me I'm not missing any items. It was almost $60 worth of stuff missing, and I want my refund.
- Cheap stuff
- And customer service will not help you
- Will send you an open package with missing items
Preferred solution: Full refund
User's recommendation: Do not shop from here because they will never give you a refund when they *** up
Broken Arrow, Oklahoma
Over charge me I feel upset. I’m a senior citizen I can’t afford to pay more than I ordered. Please check my total I need my refund or just cancel all my orders. I’m not ordering from SHEIN anymore.
I filled this out 3 times already. Why do they keep asking me to keep writing it?
I need my refund back, please. If not, just cancel the rest of my orders and refund all my money back onto my card. I need my refund fast. I need to pay my order bills.
Please refund my money immediately.
Feel free to call me at (918) 777-****, Wanda Neal. I didn't know this was an overseas call and you can't actually talk to anyone.
Preferred solution: Full refund
User's recommendation: Watxh your total and what is charged. Make sure you’re not over charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent return order back with your shipping label received it back.
I returned most of the order with your shipping label, and it was returned as undeliverable. I also returned another order of seeds that were supposed to be bulbs; I have yet to hear about that return. The order for the bulbs was GSU1Q
Date
Nov 28, 2025 GSU1Q936M0034M7 was for 2 outfits in the return.
GSU1Q936M0034MR was for a floral dress returned.
GSU1Q936M0034MS was a shirt that says processing return that is in the same return.
- Sizes and materials are not consistant
- Send wrong items
Preferred solution: Full refund
User's recommendation: Don't buy! Horrible customer service.
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