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Shein

Shein
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www.shein.com
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Company responded
Zlatinka A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Pakete zürük

Shein - Pakete zürük
Updated by user Apr 17, 2025

Company fixed the issue and I have been provided with apology. Ich habe geshikt sendung snummer bei shein das die kleider ich habe zürük gemacht und ich habe mit klarna gereden und war bisen lagnasam aber egal danke shein

Original review Apr 16, 2025

Ich habe das Paket zurückgeschickt, aber das Geld ist nicht zurück. Ich habe angerufen, immer sagen sie, ich muss warten oder sie sagen, kein Paket hier.

View full review
Loss:
$400
Pros:
  • Noch keine antvort
Cons:
  • Noch keine antvort

Preferred solution: Full refund

User's recommendation: Auf pasen mit dem pakete kode

1 comment
SHEIN Official
Response

Hallo! Wir hoffen, Sie hatten ein angenehmes Einkaufserlebnis.

Bei Problemen können Sie den Kundenservice über die SHEIN-App kontaktieren. Klicken Sie auf „Ich“ -> Support -> Kundenservice -> geben Sie Ihre Frage direkt in das Nachrichtenfeld ein, um eine Antwort oder Lösung zu erhalten.

Sollten die Antworten nicht übereinstimmen, beschreiben Sie das Problem bitte ausführlich. Wir helfen Ihnen gerne weiter.

Company responded
Julienne M Jil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hicksville, New York

Order return

Shein - Order return

I placed that order number (GSU12K58400NG8J) last month and it has returned the second time. I want to know the reason why because that my daughters weeding dress.

This is my second time placed that same order. I really want to know why SHEIN kept on returning this specific order.please?

View full review

User's recommendation: I am your special customer and I will always recommend other customers

1 comment
SHEIN Official
Response

Hello, After verification, we are unable to confirm whether this order is authorized by the account holder. To protect the security of your account, we have to cancel the order.

We are deeply sorry for the inconvenience caused to you. Sincerely thank you for your understanding and cooperation.

Company responded
Pamela M Xum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They make us play their suckers game to get free products they make us invite our friends and gives a discount on things in the cart when it gets to 1 penny left after 25 invites it’s a scam

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Be honest or stop the useless games, and all the coaxing to buy messages. I wasted almost 2 hours of time and my friends.

Another thing: their returns are not clear. I was charged and got 2 of the exact same item; I only ordered 1.

This happened 3 times with no instructions to return. This company needs to appreciate their customers because I'm sure other people spend a lot of money as well.

View full review
Loss:
$35
Pros:
  • Really have nice good quality clothes and other items
Cons:
  • Hangs up on me
  • Games nothing free they want names from you
  • Pushy

Preferred solution: Full refund

User's recommendation: Don’t get tricked into their useless games

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anallely Pub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norwood, Croydon

Parcel left in unsafe space stolen

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Shein - Parcel left in unsafe space stolen
Contains 1 confidential file for company representatives
Updated by user Feb 04, 2025

After spending hours going round and round in circles with their computer customer services. I was refused a refund twice.

In the end I contacted my bank and got my money refunded. Shein app deleted.

Original review Jan 31, 2025
Yodel did not knock on the door. Our door opens straight onto the pavement on a busy road.

In my Yodel app I say there is no safe space. Yodel placed parcel behind a small plant pot in full view of the pavement. My neighbours do not have it. After a lengthy discussion with Yodel they said contact Shein to claim from us and refund you.

I did Shein contacted Yodel who told them nothing of our conversation, only that they delivered to the correct address. I answered all of Shein requests. I explained and provided photographs. They refuse to refund me £35.36 as the parcel was delivered to the correct address.

I have spent an inordinate amount of time going round and round in circles with these 2 shady business's. Getting nowhere. You cannot speak to a human. The phone number just cuts off.

They are greedy and deceitful, hiding behind their Webb bots and computers. They actually have zero care for their customers.

Absolutely shocking behaviour and zero customer services. They must be making a fortune ripping people off and taking their hard earned money.
View full review

User's recommendation: Avoid like the plague

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Shaun L Faf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing Items

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Updated by user Jun 28, 2025

I contacted Shein in all social media platforms but my issue was never resolved

Original review Jun 26, 2025
I ordered 5 items from SHEIN and I only received 1 item out of 5 items I ordered and I have been making follow up with both SHEIN and Buffalo International Logistics however no one is giving me a positive feedback back as they say my package was delivered, yes I don't dispute the fact that the delivery was done but it's missing items not 1, not 2/3 but 4 items missing how's that possible? I need a solution to this and thorough investigations should be done and stop telling me that my order what delivered and I should check carefully, that's disrespecting me coz if I received everything I ordered I wouldn't be busy writing reviews and contacting you each day regarding this matter, SHIEN please do your job well before losing customers, we work very hard for the money that we use to order the items we desire and end up not getting them, this is so wrong and unfair, I want my missing items if you fail to do so then simply refund me, that's it!!

To think that the items that are missing are the most important ones only for them to ship 1 item which is a baby carrier bag, your guts!!!

I WANT MY MISSING ITEMS!!! AngryAngryAngryAngryAngry
View full review
Loss:
$2700

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful when you order with SHEIN, they are low key scammers

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Missy A Mbe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tablet is frozen on a stupid preloaded game that will no longer work…

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Shein - Tablet is frozen on a stupid preloaded game that will no longer work…
Shein - Tablet is frozen on a stupid preloaded game that will no longer work… - Image 2
Shein - Tablet is frozen on a stupid preloaded game that will no longer work… - Image 3
Contains 1 confidential file for company representatives
Updated by user Jan 10, 2025

THER IS NO STATUS!!! Can’t get a response from their customer service and when I do it takes a week.

Shein now officially sucks and I’m telling everyone I know who orders from them, not to, and they won’t use them again.

Sad and pathetic shein has become. What a shame…

Original review Dec 10, 2024

The tablet was delivered, I start using it and I opened a stupid preloaded game app that will now not close at all. As soon as I enter my pin to open up the tablet, it goes straight to the stupid game so I couldnt even use the tablet And its very irritating because I would expect it to work and not freeze up the first time after I set it up, I just want a new tablet that works.

View full review
Loss:
$50

Preferred solution: A new tablet…

User's recommendation: Be careful as it froze as soon as I opened the stupid preloaded game that I don’t even want.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous
map-marker Boston, Massachusetts

I want you to return my money back to my cashapp card

Shein - I want you to return my money back to my cashapp card
Shein - I want you to return my money back to my cashapp card - Image 2

Today I was charged money in my cashapp card I want my refund back please thank you very much please contact me at 978-401-**** !!!

View full review

User's recommendation: Good

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Mitzi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive business

Shein - Deceptive business
Contains 2 confidential files for company representatives

You all have had proof from USPS and still refuse refund or re-shipment. That's dishonest and violation of my consumer rights.

You are deceptive and Imma prove it plus you all have took any and all of my free shipping away. I have proof of that too

View full review
Loss:
$8

Preferred solution: Full refund

User's recommendation: No way now their being investigated

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous
map-marker Dallas, Georgia

Hurrible! poor quality service with no response or resolution. Price grouching change after items are selecting. Deceived advertised price! Delayed order without refund.

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My previous order was delayed till about 2 weeks after Mother's Day without refund or issuance of credit for the delay.

Zero or no customer support to advise or resolve issues. All effort to contact Shein for about 3 months has failed till date, hopefully they will get this concern.

Frustration caused by Shein for price grouching with meter reading once items are selected. What should the advertised price change when selected and add to the cart? This is deceitful, disappointed and stealing which destroys trust and impact sells. Also, I am unable to use the coupon offered to me at the initial login time.

I was unable to use my points earned from previous purchases. I am disappointed and frustrated with SHEIN poor customer services, Also there is no phone, chat or email to seek help. There is good need to change SHEIN management to save the business. Shein used to be good with great quality service years ago.

Your customers are redirecting to Amazon, Temu, Alibaba with better customer service via phone, chat and email. Your reputation and customers are drastically falling due to your no contact customer service. You need to stop the terrible strategy and switch to Amazon style. Again, track your customers and see how many you have lost so far.

I need someone to contact me for immediate resolution and response to me concerns as I cannot contact you. I do need my refund on delayed products.

View full review

User's recommendation: Switch back to fast customer service via phone contact, chat or email like Amazon and Temu. Stop your mertered price increase or grouching. It is deceitful, agonizing and chase customer away as they cannot trust your business. Contact me and address my issue for resolution. Auto issue credits once delayed, overcharged customers. Create features to access coupons and points to customers who earns them. Emulate the great quality customer services of Amazon to attract customer back to Shein. Constantly track your customers to see where they go and why? Change strategies that does not work immediately. This present approach of price grouching and higher prices that advertised price doe not work but destroys your reputaion and trust with customers. It also caused your some of your frautrated customers.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Jasmine Y Qur

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package is days overdue for delivery

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Shein - My package is days overdue for delivery
Shein - My package is days overdue for delivery - Image 2
Contains 1 confidential file for company representatives

I have yet to receive my things that I ordered from SHEIN Ive 319 on that website and cant talk to anyone but a robot I cant cancel my order and they not approving the dispute with my bank because it was shipped off Im pissed

View full review
Loss:
$319
Pros:
  • Cheap affordable and cute
Cons:
  • Everything about them is a con

Preferred solution: Full refund

User's recommendation: No way

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Wiaam S Dpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my order I can’t wait I have a trip

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I have a trip in 5 days and my order hasn't arrived yet! This is very disappointing.

I need these things for my trip and now I will most likely travel without them because SHEIN is late as always to deliver! Respect customers' time, please, and their need for the service ASAPi

View full review
Pros:
  • Cute things
Cons:
  • I hate the shipment it takes a lot of time

Preferred solution: Deliver product or service ordered

2 comments
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

View more comments (1)
Company responded
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Marrero, Louisiana

I Never received my order

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Shein - I Never received my order
Shein - I Never received my order - Image 2
Shein - I Never received my order - Image 3
Contains 1 confidential file for company representatives

To Whom it May concern,

I am writing to follow up on seven outstanding orders placed in December, order numbers are listed below . Despite numerous attempts to track their progress, I have yet to receive these packages.

I initially submitted a support ticket regarding the delayed deliveries, but have not received a response.

I was subsequently informed by a postal worker that the packages were returned due to an insufficient mailbox size. This is inaccurate; all my deliveries are routinely left on my front porch, and tracking information shows the packages were never actually dispatched.

The total value of the undelivered orders exceeds $200.

I request immediate action to resolve this matter. I would appreciate either the delivery of the ordered items or a full refund for the undelivered orders.

Sincerely,

ROXSANNA REICHERT

GSU10N37U000T0U

GSU10N37U000T02

GSU10N37U000T03

GSU10N37U000T04

GSU10N37U000T0W

GSU10N37U000T0Q

GSU10N37U000T0C

And after contacting usps packages was never mailed only a shipping label was created.

View full review

User's recommendation: Don’t Shop SHEIN you can not even talk to a representative

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Anonymous
map-marker Dallas, Georgia

Zero to the poorest customer service. What good is a company with no customer service? It has been 3 months now I have been trying to contact them for my order challenges: delay from mothers' day.

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My order was delayed from Mother's Day and I need my refund for that. The high auto price increase after I selected an item!

She in is ripping off its customer. The price it shows on item changes as you add them to the cart or check out. Unable to use coupon and reward points. No customer service to help.

I am frustrated, feel deceived and cannot trust this business again. No form of contact: phone, chat, email is working. Stop the price grouching on items. It is stealing, unreliable and bad business.

Amazon and Temu are doing better than Shein now. You are chasing your customers away. The advertised price should stay the same till checked out. You drastically exaggerated item prices once selected and placed in a cart.

Upon checkout the amount double and I was unable to use coupon and even the points I earned I cannot use. This is not Shein I know and have introduced to people.

I am disappointed with Shein service and how it is destroying its reputation. You need to emulate Amazon, Alibaba, Temu, on good customer service and price control!

View full review

User's recommendation: Stop your metered price change without the consent of the customer. Stop price grouching, Develop a good quality customer service via contacts: [hone, chat and email to address customers issue immediately to encourage sells and prevent confusion and frustrated customers. Auto refund once you delay order. Finally, emulate Amazon, Temu, Alibaba in good customer service and price control as well as immediate refunds. Stop deceiving your customers with metered price change. Sell quality products for that was the reason why I shop at Shein . Change your management quickly as they are destroying your good reputation. Customers are dropping you for Amazon and Temu . Track your customers and see how fast you are dumped! Fix the problem fast and save some of your customers.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Oum D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I WANT MY RETURN TO BE PICKED

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Since 3 june im waiting for the delivery company to pick up the package after many complaints and calls they contacted me then promises to come and bailed on me again !!! I have a life you know ?

Im blocked at home waiting ,they contact me than bail !!! Why ?

And of course shein does nothing

I called / i complained/ i sent location etc... Nope not going to happen!

I have prouve of everything ,im really tired i dont advise anyone to buy from shein if tgey think to exchange or something they will have a nightmare

View full review
Loss:
$185
Pros:
  • Quality and price
Cons:
  • Delivery and return

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Oum D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

I need someone to pick up a return

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Updated by user Jun 12, 2025

I tried contacting shein by live chat then after many days waiting they asked me to contact the delivery company and after many calls I got the same message like the usual ( all agents are busy ) so now I sent an email and waiting for an update be aware that this issue is from 03 June

Original review Jun 11, 2025
I received my parcel very late, 6 days waiting, more than the normal delay, from 28 May till 3 June. On the same day, 3 June, I asked for a return on the same day of delivery!

Till now, from 3 June to 11 June, I am waiting for them to pick it up, so please find a solution.

I keep calling the company, no answer, and a ticket in Shein is still open! A delay of 15 days will expire soon.
View full review
Pros:
  • Products are attractive
Cons:
  • Worst delivery companies
  • Poor customer service
  • Poor contact info

User's recommendation: The delivery company jt express and imile are the worst

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.