Shein
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service
I ordered some things and usually the delivery is good but I ordered some things for my daughter for a late Christmas present and I found out that the delivery carrier they ised delivered my package to a different address then want was on my package know I dont know where it could be at and Shein isnt taking no responsibility for what had happened.
- Good & affordable price
- No real customer service
Preferred solution: Full refund
User's recommendation: Some of your items will be delivered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need a full refund from Shein because I did not receive my order
I placed an order on 12 November 2024 but still to date I have not received my order...when I check with Imile as I have already paid the delivery fee it state that the company its closed due to robbery...I need a full refund from Shein and Imile, I have waited for a very long time.
Preferred solution: Full refund
User's recommendation: Never ever buy at Shein its a scam
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Verified ReviewerDid nit receive my parcel
Shein has fed my parcel to a different address and did not give me my money back or send me a new parcel. It's showing that it's been delivered to my address, but they have sent it to my old address. The check on the parcel says Church Lane, and it says it has been delivered to Melbourne Close, which it hasn't!
Preferred solution: Price reduction
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, Ohio
Well I buy from here a lot and never had a a problem till this time I got an email saying my stuff was delivered and it didn't happen so all I want now is my money back
I just want my money back now. I can be reached at 330521****. I'm not loaded with money that I can afford to let you guys scam me out of my little check I get a month, so please get back with me as soon as possible.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Order number GSH1M820C001WWN not received and showing received
Didn't received ordering mentioned the order number.
Showing received on my application I tried to contact Albeda Doha but there's no number.
Please advise.
Thank you
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Verified Reviewer |
Johannesburg, Gauteng
I have not received my Order
Carrier company did not deliver my order claim I was not home and they didn't even call to find out where I am
User's recommendation: Encourage choosen carrier to deliver in time
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Verified Reviewer |
Toronto, Ontario
Refund
I have been waiting for a refund since February 22nd and still nothing. Can you help me? Thank you for your answer.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible shopping experience and waste of time
I placed an order with Shein on 9/29 for 2 items. First, the color I ordered for one of the items was not in stock. I was offered the option of exchanging the item or cancelling. I chose to exchange it for a color that was still in stock. Over the course of the next days, right up to yesterday, I was sent message after message that it was out of stock and I could cancel or exchange it. Someone from Shein helped me switch the color to the one that was available the first time, and afterwards, I understood how I could do it online myself. I did this time after time. It was for the same exact thing, but I noticed the price was fluctuating each time I would opt to 'exchange' the exact same item for itself. Look at the photo that shows how many times Shein had me doing this.
Then, yesterday I received yet another email saying there would be a delay and I had to write back and let them know if they should cancel my order and if I didn't respond, they would. I wrote back 'No, I really want it, I will wait till it comes in. Do not cancel my order'.
Surprise, surprise, today I get an email saying YAY my Shein order for that item was cancelled. I will never shop Shein again. This item (in the second color I purchased) has been in stock the entire time this has been going on. I just checked and it is still in stock. I can add it to my cart. I believe the issue is I got a great price on it, and the seller Fragrant Girl's Luggage does not want to honor the price I purchased it at. I hope it is worth it for Shein to work with someone so dishonest that customers are traumatized enough never to visit Shein's website again. What a giant waste of my time, and Shein's 'customer support chat' leaves much to be desired. I cannot remember a more frustrating online shopping experience. It was HORRIBLE.
Their stuff is as low quality as it comes, it pretty much comes apart after a couple of washes, but it is nice to purchase trendy stuff cheap. I am glad that Shein has given me a very good reason not to continue wasting my money on their garbage. And let me give a very special shout out to Fragrant Girl's Luggage, I hope the 7 bucks you saved screwing up my order over and over was worth it.
- Cheap stuff
- Confusing messaging
- Completely undependable
- Low quality products
Preferred solution: I want them to let me purchase the product at the price I bought it at and I want an apology, too.
User's recommendation: Don't bother. If you want cheap stuff, AliExpress and TEMU has way better service and advocates for buyers when sellers are shady
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShein delivery service SpeedX
I placed a order with Shein which was suppose to arrive 11-13 thru the 11-15 but it came early while I was at work. The driver was communicating with me through text message and sent me a picture of my package left out my building with over 50 neighbors .I told the driver to not leave my package outside but to leave it inside my building or in front of my apartment door.
I was ignored and then the driver started communicating with me in Chinese. My package ended up being stolen by neighbors or the driver. Shein is giving me the run arounds about replacing my order so I had to repurchase my entire order. They reached out saying someone will get back to me in 7 days after telling my it'll take 24 hrs.
I want a refund since I had to repurchase my entire order.
Shein is hiring lazy dishonest drivers who speak no English & the customers suffer because of it. All of Shein staff members and Drivers are incompetent.
Preferred solution: Full refund
User's recommendation: Watch out for Shein Deliver service Speed X
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Verified ReviewerDHL payments
I am being emailed, texted, and called about having to pay a clearance fee for my items ordered. However, it was clear prior to paying for my order that shipping was free.
- Affordability
- Customer service
Preferred solution: Deliver product or service ordered
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For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
My order was cancel...
My order was cancel... We order on 12/12/24 the deliver date was 12/25/2024 to 12/28/2024...
On 12/19/24 I received a email stated that my order was return and I re-deliver and it gave me a estimated arrive date for 12/27/2024 to 12/31/2024 my order was returned once again I requested a refund on 12/26/2024...
Order number is GSUNPP245000EJT.. Therefore I haven't received my refund it has been four businesses days...
User's recommendation: Contact customers if order is unable to deliver a refund should become credit to customers as soon as posible...
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Verified Buyer |
New York, New York
I didn't receive my order, I got call fro. The person who should deliver my order but he is making excuses
I didn't receive my order, I got call from The person who should deliver my order but he is making excuses. Kindly advise.
I will attach the phone number down
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kitakyushu, Fukuoka
Payment troubles
The items I ordered was canceled by SHEIN, but the payment deadline was still valid,so I paid. Would like to know if they will send the items back or refund the money I paid?
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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Verified ReviewerMy packages was delivered to the wrong address
I ordered a mini stepper and, as always, I placed my order through the app. I was waiting for my delivery and I got a tracking number.
A few days later, it said delivered, but it wasn't at my door. When I checked the tracking number, I found it was delivered in Auburn, AL, while I live in Mobile, AL. I contacted Shein and FedEx, and all they could say was that logistics had marked it as delivered successfully.
Even though I have proof that it was not delivered to my address and I don't live in Auburn, they refused to refund my money or send me my package. I'm pissed.
- Cheap
- Do not consider they customers
Preferred solution: Full refund
User's recommendation: Watch them they stealing items
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Still today I have not gotten my parcel. It been a month now and no response when I call regarding my parcel .
I wanted an urgent delivery with shein but now it's dragging. They sent my parcel to speedaf and now speedaf has not delivered my parcel up until today the 2nd of December. When I try and text the customer service, my phone gets canceled and and the is no one attending or answering the questions I have.
User's recommendation: Have customer service that actually assists customers
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Hi! Hope you have a nice shopping experience here.
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