Shein
Reviews and Complaints

Yodel did not knock on the door. Our door opens straight onto the pavement on a busy road.

In my Yodel app I say there is no safe space. Yodel placed parcel behind a small plant pot in full view of the pavement. My neighbours do not have it. After a lengthy discussion with Yodel they said contact Shein to claim from us and refund you.

I did Shein contacted Yodel who told them nothing of our conversation, only that they delivered to the correct address. I answered all of Shein requests. I explained and provided photographs. They refuse to refund me £35.36 as the parcel was delivered to the correct address.

I have spent an inordinate amount of time going round and round in circles with these 2 shady business's. Getting nowhere. You cannot speak to a human. The phone number just cuts off.

They are greedy and deceitful, hiding behind their Webb bots and computers. They actually have zero care for their customers.

Absolutely shocking behaviour and zero customer services. They must be making a fortune ripping people off and taking their hard earned money.

I ordered 5 items from SHEIN and I only received 1 item out of 5 items I ordered and I have been making follow up with both SHEIN and Buffalo International Logistics however no one is giving me a positive feedback back as they say my package was delivered, yes I don't dispute the fact that the delivery was done but it's missing items not 1, not 2/3 but 4 items missing how's that possible? I need a solution to this and thorough investigations should be done and stop telling me that my order what delivered and I should check carefully, that's disrespecting me coz if I received everything I ordered I wouldn't be busy writing reviews and contacting you each day regarding this matter, SHIEN please do your job well before losing customers, we work very hard for the money that we use to order the items we desire and end up not getting them, this is so wrong and unfair, I want my missing items if you fail to do so then simply refund me, that's it!!

To think that the items that are missing are the most important ones only for them to ship 1 item which is a baby carrier bag, your guts!!!

I WANT MY MISSING ITEMS!!!

My previous order was delayed till about 2 weeks after Mother's Day without refund or issuance of credit for the delay.

Zero or no customer support to advise or resolve issues. All effort to contact Shein for about 3 months has failed till date, hopefully they will get this concern.

Frustration caused by Shein for price grouching with meter reading once items are selected. What should the advertised price change when selected and add to the cart? This is deceitful, disappointed and stealing which destroys trust and impact sells. Also, I am unable to use the coupon offered to me at the initial login time.

I was unable to use my points earned from previous purchases. I am disappointed and frustrated with SHEIN poor customer services, Also there is no phone, chat or email to seek help. There is good need to change SHEIN management to save the business. Shein used to be good with great quality service years ago.

Your customers are redirecting to Amazon, Temu, Alibaba with better customer service via phone, chat and email. Your reputation and customers are drastically falling due to your no contact customer service. You need to stop the terrible strategy and switch to Amazon style. Again, track your customers and see how many you have lost so far.

I need someone to contact me for immediate resolution and response to me concerns as I cannot contact you. I do need my refund on delayed products.

To Whom it May concern,

I am writing to follow up on seven outstanding orders placed in December, order numbers are listed below . Despite numerous attempts to track their progress, I have yet to receive these packages.

I initially submitted a support ticket regarding the delayed deliveries, but have not received a response.

I was subsequently informed by a postal worker that the packages were returned due to an insufficient mailbox size. This is inaccurate; all my deliveries are routinely left on my front porch, and tracking information shows the packages were never actually dispatched.

The total value of the undelivered orders exceeds $200.

I request immediate action to resolve this matter. I would appreciate either the delivery of the ordered items or a full refund for the undelivered orders.

Sincerely,

ROXSANNA REICHERT

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And after contacting usps packages was never mailed only a shipping label was created.

My order was delayed from Mother's Day and I need my refund for that. The high auto price increase after I selected an item!

She in is ripping off its customer. The price it shows on item changes as you add them to the cart or check out. Unable to use coupon and reward points. No customer service to help.

I am frustrated, feel deceived and cannot trust this business again. No form of contact: phone, chat, email is working. Stop the price grouching on items. It is stealing, unreliable and bad business.

Amazon and Temu are doing better than Shein now. You are chasing your customers away. The advertised price should stay the same till checked out. You drastically exaggerated item prices once selected and placed in a cart.

Upon checkout the amount double and I was unable to use coupon and even the points I earned I cannot use. This is not Shein I know and have introduced to people.

I am disappointed with Shein service and how it is destroying its reputation. You need to emulate Amazon, Alibaba, Temu, on good customer service and price control!

I received my parcel very late, 6 days waiting, more than the normal delay, from 28 May till 3 June. On the same day, 3 June, I asked for a return on the same day of delivery!

Till now, from 3 June to 11 June, I am waiting for them to pick it up, so please find a solution.

I keep calling the company, no answer, and a ticket in Shein is still open! A delay of 15 days will expire soon.