Shein Collective Complaints

The complaint is when I sign into Sheen he said collect your free gifts when I selected the free gifts it said you have to purchase a item so I purchase the dress now the dress supposed to be delivered tomorrow is send me a message to let me know so then I went on to the app and it says claim your free gifts when I went to claim my free gifts they're saying they're all gone How is it free gifts for me and they're all gone The reason why I bought the dress was because of the free gifts sounds like fraud to me

I ordered a flowy pants outfit. I am 5 ft 7 in. It dragged on the ground 5 inches. Ridiculous. They say they have a free return policy. That would be great if you could contact the company in anyway. No email given. No one answers the phone when calling it. No chat available, nothing! Sent from China so there is probably no US customer service anyway.

The problem is they show photos of products of large quantities at very good prices but, when you receive your order it’s not close to what you seen as advertised. The way the product is packaged when you get it is horrible most of everything I ordered was sent in reused grocery bags. I seen some of the reviews after I placed my order if I had seen the reviews before my order was placed I would’ve changed my mind on my purchase.

I have ordered from Shein quite a few times and spent my hard earned money on products such as jewelry, false nails, false lashes, stickers, and household items. Sometimes, I am somewhat satisfied with what comes in my package from Shein, but most of the time I just develop an anxious feeling and start to wonder what is going to be wrong this time. I have had such irritating experiences with this company that I have almost broke down and cried before. Also, trying to get ahold of a customer service rep is super close to impossible. Very inconvenient. Some of the issues I have had with my orders from Shein include wrong items, different items than what were pictured on the site, damaged items, and missing items ( sometimes several missing items). I honestly seriously have got like half of my order one time before. Im not exactly sure why i continue to bring my business to Shein, but i think it is because the items that i actually do receive from them are sometimes exactly what i want and are very cool or helpful or convenient. Im not sure why after all of the money I have spent with this company that they would continue to rip me off. Do they not have a Quality Assurance Department... Am I like the only person who has had a bad experience with Shein... Each time there is an issue when I get my package in the mail, I try my hardest to find a customer service phone number but end up getting aggravated eventually and give up. Im sick and tired of throwing money away. I think it would be right for Shein to put a credit on my account and offer me a couple orders with free shipping. They have no idea the money I basically have sent down the drain with their company, and it isn't fair or okay. Even though the items are cheaper priced, I should still get what i pay for. Money doesn't grow on trees. I have a limited budget as I am unemployed at the moment because I am a full time student working toward my Bachelor of Science in Health Care Management Degree right now, so money really is tight. Anyway, honestly ‐ I assume nothing will be done about this, but I can only hope that somewhere, someone at this company has some decency and a little bit of integrity and maybe a touch of some strict professionalism to do the right thing. I tell all of my people about Shein and how awesome their products are and that their prices are amazing... things like that. I'd recommend them to anybody, but I dont know anymore because of the negative experiences I have been having for how long with them. All I can do is hope and pray. 🙏