Company responded
Swathipravallika L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incorrect refund amount

I bought 9 dresses worth 40 euros. They didn't even deliver the order, and instead they send it back. Now I got refund of only 31 euros. I want my total refund back.
View full review
Loss:
$9
Pros:
  • Modern and lot of variety
  • No email or contact number
Cons:
  • Can not submit ticket
  • Shipping is a little long
  • No refund

Preferred solution: Full refund

User's recommendation: Never buy things from Shein

1 comment
SHEIN Official
Response

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below:https://sourl.cn/AVmS3g You can submit a ticket or contact us via live chat.

We'll offer a proper solution for you asap. Thank you and have a nice day!

Company responded
Juana M Ooq

Because my order is not here yet and it says it delivered but I checked it and it was barely shipping but today in the morning it was delivered and I checked but it’s not delivered

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Yeah so I have an order and I will check it out this morning and they said it was delivered but it said it was getting here December 1-7 and I go and check my mail and its not there and I said its already delivered thats why Im calling
View full review
Loss:
$12

Preferred solution: It says it was delivered but in the morning it said it was shipped and now is it delivered but it’s not delivered and it was barely shipping this morning

1 comment
SHEIN Official
Response

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below:https://t.hk.uy/ac94.

We'll offer a proper solution for you asap. Thank you and have a nice day!

Company responded
Anonymous
map-marker London, England

I have received my parcel

Everything went well thank you very much everything fitted well I'll definitely would be doing more shopping
View full review
1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

Company responded
Anonymous
map-marker Pretoria, Gauteng

Order not yet received

I ordered items on the 30th of October 2021 with order number GSHMEX00S00JHBX amounting to R1339 still to date I havent received my order.
View full review
1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

Company responded
Anonymous
map-marker Ontario, California

Dispute

You charged me $100.00 but I've never even heard of this company what the heck is going on in this place

View full review
2 comments
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

SHEIN Official
Response

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g.

We'll offer a proper solution for you asap.

Thank you and have a nice day! Please enter【Contact Agent】and submit a ticket to us.

View more comments (1)
Company responded
Zannalynne W Sve
map-marker Salt Lake City, Utah

Refund

I made a perch-use but I changed my mind and canceled and it said refunded but I havent been refunded.
View full review
Loss:
$24
Pros:
  • Really stylish clothing
  • It has good prices
Cons:
  • Never updated my items
  • Never aswers the phone

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g.

We'll offer a proper solution for you asap.

Thank you and have a nice day! Please enter【Contact Agent】and submit a ticket to us.

Company responded
Janiya Y
map-marker Naperville, Illinois

I gave them the wrong address in my package already otw

I gave them the wrong address, in my package already on the way so can they ship it back to my house
View full review

Preferred solution: I put the wrong address in in its on the way

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g.

We'll offer a proper solution for you asap.

Thank you and have a nice day! Please enter【Contact Agent】and submit a ticket to us.

Company responded
Alexa B Abf

I have not received my item and it says that it’s been delivered.

I have not received my item and it says that its been delivered.Either need my item that I ordered or I would like a refund of my money
View full review
Loss:
$69
Pros:
  • Nice clothes but you dont even get them obviously
  • Trying to reach someone
Cons:
  • Confusing website

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g.

We'll offer a proper solution for you asap.

Thank you and have a nice day! Please enter【Contact Agent】and submit a ticket to us.

Company responded
Arshpreet B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not delivered

I did not recieved my parcel as I received email saying the order was not parceled due to wrong address But I already paid and my contact and address is same
View full review
Loss:
$28
Pros:
  • Good delivery
Cons:
  • Unable to return

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://sourl.cn/AVmS3g for assistance.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

Company responded
Virginia.tsipi T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Corfu, Ionian Islands

Delayed order

25th of September I made this order GSHMD600M000RY2 and until today I havent received it yet. When i tracking the order, it shows that it is in Netherland from 2 October. Can you tell me why is it still there? I have made 4 orders after that and i received them. Only this one with tracking number:615******** has stuck in Netherland. Please give me an answer. Is it possible that the order has been lost? I will wait for an answer. Thank you very much.
View full review
1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://sourl.cn/AVmS3g for assistance.

We'd be happy to assist you! Thank you and have a nice day!

Company responded
Lashawnda J
map-marker Cincinnati, Ohio

Package lost

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I have never received my package and Im concerned I also tried calling no info number to call I believe I jus lost out on money
View full review
Loss:
$44
Pros:
  • Styles of clothing
Cons:
  • Delivery service is horrible

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://sourl.cn/AVmS3g for assistance.

We'd be happy to assist you! Thank you and have a nice day!

Company responded
Rosa O Dnu

No recibí mi paquete

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ME dice que me llegó el paquete pero yo no yoo eh rCEibídemsobreecesito ayuda con mi pedhago por fsaborear es primera vez que me pasa esto y ocupo respuestas
View full review
Loss:
$79
Pros:
  • No me llego
  • Quiero mi dinero
Cons:
  • Falta el paquete

Preferred solution: Full refund

1 comment
SHEIN Official
Response

Hola, siento las molestias. Puede ponerse en contacto con el Servicio de Atención al Cliente en la aplicación SHEIN, o simplemente hacer clic en https://sourl.cn/AVmS3g para obtener ayuda.

¡Estaremos encantados de ayudarte! Gracias y que tenga un buen día

Company responded
Alisha L Olq

Shipping issue

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Still havent received or heard a response. Customer service number dont work its impossible. An 80$ order and still havent heard anything back with no product
View full review
Loss:
$80

Preferred solution: Full refund

User's recommendation: Don’t try and contact them!!

1 comment
SHEIN Official
Response

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below:https://t.hk.uy/ac94.

We'll offer a proper solution for you asap. Thank you and have a nice day!

Company responded
Elaina H Gck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipment problem

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Shein - Shipment problem
Shein - Shipment problem - Image 2
Shein - Shipment problem - Image 3
The bag that the shipment came in was completely torn open. Items were falling out and a couple of them are missing. I was trying to teach them to let them know. But the number did not go through; the phone number to them doesn't exist.
View full review
Loss:
$45
Pros:
  • Great selection
  • Cute clothing
  • Plus sizes
Cons:
  • Bad service
  • No customer service number
  • Need a refund if no update

Preferred solution: Deliver product or service ordered

User's recommendation: No customer service number exists.

1 comment
SHEIN Official
Response

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

Company responded
Anonymous
map-marker Laurel, Maryland

Package haven’t delivered

My package with the order 286221****94 haven't delivered to my house, and it has more than one month that my package is not delivered.
View full review

User's recommendation: Not

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar.

We'll offer a proper solution for you asap. Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

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