Company responded
Esther Edward K

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Verified Reviewer

I love you Shein you are Amazing but Imile Delivery disappointed me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I love you Shein you are Amazing but Imile Delivery disappointed me
I love you Shein you are Amazing but Imile Delivery disappointed me - Image 2

I have being waiting my order for over 2 weeks and days now, I told Imile that am a full time model in Dubai I told them long time ago that I am available From 9 to 11:00Am but after that I am out till 10:00 pm they always call me at 5 pm or 6pm this is not right

when I try to call them at 9:00 they caller keeps stopping my call by rejecting the call I feel so sad, they should not try me like that they should give more respect to customer

Today they call me at 10:47 I told them am available and after I call the same delivery they pick up my call and I am hearing him laughing and not talking Crythis make want to give up on my order they make me look stupid check all my orders have not yet come

View full review
Pros:
  • Good clothes and affordabke
Cons:
  • Come to you late

Preferred solution: Deliver product or service ordered

User's recommendation: Please check on them please

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Abbigayle Iqs

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Verified Buyer
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Did not receive correct items

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Shein - Did not receive correct items
I ordered the solid flap pocket black cargo jeans and received some kind of oriental print dress I which is unacceptable.
View full review
Loss:
$23

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Leidy M Xom

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Verified Buyer
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Verified Reviewer

Resolved: Reclamo de pedido

Shein - Reclamo de pedido
Shein - Reclamo de pedido - Image 2
Updated by user Nov 18, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 17, 2023
Mi pedido me aparece en sistema que fue entregado y en mi casa no llego ningun pedido por favor averiguar que pasรณ con mi pedido
View full review

Preferred solution: Deliver product or service ordered

1 comment
SHEIN Official
Response

ยกHola! Que tenga una buena experiencia de compra.

Para cualquier problema, puede contactarnos a travรฉs de la aplicaciรณn. Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzรณn de mensajes para obtener una respuesta.

Si la respuesta no coincide, continรบe y describa el problema en detalle. Le ayudaremos mรกs.

Company responded
Joy S Sta

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Recโ€™d broken earrings!

Shein - Recโ€™d broken earrings!
Shein - Recโ€™d broken earrings! - Image 2
Shein - Recโ€™d broken earrings! - Image 3
The earring will not securely close. It arrived open and will not close! Broken. I would like to replace it. Order # GSUNB611MOOM09 Item: two tone hoop earrings copper jewelry. Please send another earring. This isnt the first time I receive broken items!
View full review
Loss:
$2
Cons:
  • Broken earring

Preferred solution: I want the earring

User's recommendation: Earring arrived broken

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Renah B Lte

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Verified Reviewer

Resolved: Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 08, 2024

I did speak to their customer service and this is why Im trying to find someone else to speak to. It got me no where.

Original review Feb 06, 2024
GSHNBP24F00NTAU
I purchased 3 swim wear sets from Shein that are a lot bigger than expected. The day they arrived, I followed the normal procedure to organise a refund.

Unfortunately the option wasnt showing as available. So I contacted shein support and was told I need to show proof. Im not sure how to prove the items do not fit me. A photo of the items was not enough, So I sent another photo of my normal size under wear on top of the bikini bottoms which showed a dramatic size difference.

Now that is still not good enough and I am being asked to get a tape measure out and take pics of the measurements of the items. I do not own a tape measure. I have been a long time customer of shein and have recommended people who now use Shein themselves quite regularly. I have never experienced this kind of issue.

I order products to keep and wear. I do not want to have to return the items but I can not keep them when they dont fit.
View full review
Loss:
$67
Pros:
  • Some great products and returns were very simple
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: I have aways used shein but never again

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Rebecca D Ipa

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Orders NEVER DELIVERED

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Shein - Orders NEVER DELIVERED
Shein - Orders NEVER DELIVERED - Image 2

Dear SHEIN,

Since the middle of December, I have desperately been trying to contact your company because you put the wrong address on my packages that I ordered. And changed my billing information to a nonexistent address.

This is all the correct information as follows:

BILLING INFORMATION:

Rebecca Claire Davis

340 S.

Cedarbrook Rd Apt. 113

Allentown, PA 18104

SHIPPING ADDRESSES:

Eli Spector and Isaac Spector

4516 Scheidys Rd

Coplay, PA 18037

ORDER NUMBER INFORMATION:

Eli Spector

ORDER #:

GSUNAV21A000GMG

Invoice #:

INVUS202312****186****

Order & Invoice Date: 2023-12-13

FEDEX Order tracking# 787987****40

AND

Isaac Spector

Order #:

GSUNAV21U00MYRN

Invoice #: INVUS202312****0524359

Order and Invoice Date:2023-12-13

FEDEX Order tracking# 787933****56

I was contacted by FEDEX informing me that the address was wrong.

This is the address that was on the packages:

Eli Spector

4516 Scheidys Rd

ALLENTOWN, PA 18104

And

Isaac Spector

4516 Scheidys Rd

So ALLENTOWN, PA 18104

The above 2 addresses are nonexistent addresses.

When I submitted the shipping addresses for each order your company messed up the addresses. They took my town and zip code and replaced it with the boys street address. Then for the billing address they removed my name and street address and replaced it with the boys name and street address instead.

This is unacceptable.

The packages are on hold at the FEDEX shipping warehouse:

126 N Commerce Way

Bethlehem, PA 18017

1 (80*) ***-****

I tried calling to update the address, but their protocol only permits them to talk to SHEIN for the update.

I have spent $ 105.43 on these clothes for my grandsons and no way to receive them.

I NEED HELP!!! CAN YOU HELP ME WITH THIS?

As far as I know FEDEX still has them. Can you please find someone who is capable of handling this problem. If at all possible, I want the clothes not a refund.

Can someone contact me at (267) 252-**** or text me to let me know if this can be resolved.

Thank you

Rebecca Davis

340 S.

Cedarbrook Rd Apt. 113

Allentown, PA 18104

267-252-****

rcdoptum@***.com

View full review
Loss:
$106
Pros:
  • Cheap and cute trendy clothes
Cons:
  • Cannot talk to customer service
  • Extremely poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: ONLY send orders to yourself.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Abibatu K Nad

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Verified Reviewer

Ordered not received

Shein - Ordered not received
Shein - Ordered not received - Image 2
Shein - Ordered not received - Image 3
I ordered a dress in December since now i don received it i need the refund please I have been trying to contact them but no way...tracking the item every day no way. And I but it with klarna I need to refund there money normally when you order from shein the long time is two weeks .no other information anymore
View full review
Loss:
$52
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Thomas A Smc

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Verified Buyer
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Lost order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shein - Lost order
The courier company lost my order and I phoned them they referred me to buffalo then they refferd me to shein how come I'm getting the runaround who is going to refund me
View full review
Loss:
$116
Pros:
  • Price affordability
Cons:
  • Delivery and no point of contact with the company

Preferred solution: My order or full refund

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Toni T Jxv

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Verified Buyer
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Because my mom didnโ€™t get her packets

Shein - Because my mom didnโ€™t get her packets
Shein - Because my mom didnโ€™t get her packets - Image 2
Shein - Because my mom didnโ€™t get her packets - Image 3
My mother order from shein and not only was her package late but she is missing items out of her package and she doesnt know how to contact any body to retrieve store credit or items that she wanted she received eveybting else besides 3 items that I sent a picture of I will send the picture on what I did get she order shein in the last month did not reces the correct smout item or her credit
View full review
Loss:
$9
Cons:
  • Unhappy

Preferred solution: Full refund

User's recommendation: Donโ€™t do it

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Judy T Mav

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Verified Buyer
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Verified Reviewer
| map-marker Stoke-On-Trent, Stoke-On-Trent

Canโ€™t get refunded

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Shein - Canโ€™t get refunded
Shein - Canโ€™t get refunded - Image 2
I bought some leggings and am told they cannot be refunded which is disgusting for SHEIN I am very disappointed in them as a company. Why can I not have a refund?
View full review

User's recommendation: Donโ€™t buy Fashion leggings

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Tumelo L Hug

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Verified Buyer
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Verified Reviewer
| map-marker Johannesburg, Gauteng

Resolved: Imile

Shein - Imile
Updated by user Feb 16, 2024

Who employed imile for shipping services ? Was it not Shein ?

I will not pay for any shipping charges because this has never happened before and it is not like you gave me an option to choose which shipping company i want to go with.

I have put in several orders and Buffalo delivered with no issues . I am a very pissed customer at this point and would like my refund .

Original review Feb 15, 2024
I ordered with shein track number 602032****828, i ordered on the 2nd of feb 2023 . Whenever i try getting hold of them i cannot get through . They do not reply to their emails nor do they answer their calls . Their customer service is not the greatest as it is not easy to get hold of them . I as the client need assurance that everything is ok and if there is gonna be a delay or something like that
View full review
1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
kailey d Kwq

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Verified Reviewer

Resolved: Packge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i wanna know 2 things first is my stuff coming in the mall or at the door and also i was wording if my stuff comes at 9:00 pm. instead of 9:00 am.
View full review

Preferred solution: my packege come at 9:00 pm.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Company responded
Maliyah Sjw

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| map-marker Clifton, New Jersey

I need your help urgent!!!!!!!!

Shein - I need your help urgent!!!!!!!!
Shein - I need your help urgent!!!!!!!! - Image 2
my order no is GSHNAJ32200N4BL im from dubai . im just here for 10 days from now . can u plesse expedite shipping so i can get it sooner?! please call me on 009715****0177 thank u so much
View full review

User's recommendation: nothinh

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar.

Please type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.

We'll offer a proper solution for you asap. Thank you and have a nice day!

Company responded
Carmendayana P

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Verified Reviewer

No me a llegado productos

Shein - No me a llegado productos
Shein - No me a llegado productos - Image 2
Shein - No me a llegado productos - Image 3
Quiero saber que a pasado con unos pedidos que no me an llegado , estos son los numeros de seguimiento: {N1} 920019****764941****24_____{N2} 923599****0202********_____ {N3} gsuns537300mqr9_____el {N4} es un reenbolso que no me a llegado,,,{N4} 740886****619160****041
View full review

Preferred solution: Full refund

1 comment
SHEIN Official
Response

ยกHola! Que tenga una buena experiencia de compra.

Para cualquier problema, puede contactarnos a travรฉs de la aplicaciรณn. Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzรณn de mensajes para obtener una respuesta.

Si la respuesta no coincide, continรบe y describa el problema en detalle. Le ayudaremos mรกs.

Company responded
GEORGIOS T Iff

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Verified Reviewer
| map-marker Athens, Attica

Resolved: Problem with my package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with apology. I sent a message with photos of the damaged package to the client service.

The representative immediately understood the problem and replaced the package. I am very satisfied with the solution of the problem.

Original review Jan 30, 2024
I had ordered some products on 12/24/2023. The order number is GSONBW60W00M6BH.

My order according to its tracking number, arrived at the delivery company (Speedex) on 12/1/2023. They sent me a notification today, after 13 days, that they have my package and that their courier will bring it to me. The delivery man came to my house and the package he brought to me was damaged and the contents were scattered in the delivery man's car. The delivery guy, who was kind and helpful, picked them up and put them in the package.

I did not receive my package in this condition because I did not know if all the products were inside the package, and if their condition was okay due to the damaged and holey package with a large opening. The distributor told me that they are not responsible for the condition of the package, but the company I bought the products from and how they were packaged.

There are photos of the damaged package that were taken when the delivery person wanted to deliver the package to me. I would like the products of the order to be sent to me again, properly packaged and with the ACS distribution company here in Greece, from which I received all the previous times my parcels that I had ordered from you, without delay and in perfect condition.
View full review

User's recommendation: My issue was resolved immediately, very fast service well done to SHEIN.

1 comment
SHEIN Official
Response

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

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