Shein
Reviews and Complaints
Red Deer, Alberta
Had a problem with an order. JUST try and find “customer service “ bloody joke. 5 weeks in and still no resolution. No contact email, no contact phone number. Dead end. I was guessing NO Custom
- - Phone book lists 9 SHEIN US numbers.
- - Clicking Customer Service shows the same page.
- - There is no valid customer service on SHEIN's Shopping page.
Phone book has 9 contact numbers for SHEIN US Customer Service. Click in Customer Service takes you to same phone book page for SHEIN customer service. NO valid customer service on the Webs SHEIN Shopping page.
If you have a problem walk away.
User's recommendation: Buyer beware if order NOT PERFECT
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Verified ReviewerBoots never made it marked as delivered
I would like a full refund on my boots this second time I put my trust in shein to make sure my items get here and I get disappointed everything ups driver lied about leaving them at security gate my apartment don't have a security gate show I'm assuming they got them for they self that's really said
Preferred solution: Full refund
User's recommendation: Never order on line
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Verified ReviewerRefund issue
Someone claiming to be from SHEIN took money from my checking account that I did not authorize please help me
Hubertus, Wisconsin
Returns all the Items. I
This is the 4 items that come today. More are coming; I don't know when.
All orders I have to return; it's an accident to press this is items.
This is not what I want to be. Orders.
- Nothing to say
Preferred solution: Full refund
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Verified Reviewer |
Melbourne, Victoria
Took my gift card money and won't resolve the matter.
Sick of trying to resolve the cift card issue and will not be shopping with Shein until the matter is revolved. Also they tried to scam $66 from my account .to talk to a technical person. Had to cancel the card.
Johannesburg, Gauteng
Resolved: Cant find my order
I have been receiving messages that delivery failed. I don't know how because I was not contacted. They should have phoned me on this issue.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Murfreesboro, Tennessee
My account was hacked and charged
There were 3 charges from SHEIN to my card and now I can't log into my SHEIN account. I believe my account was hacked.
Preferred solution: Full refund
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Verified ReviewerI need to get something resolved with my order
Nobody's available to answer any calls or to respond to the *** that they are doing. I've been buying from Shein for a minute, and what's going on with them right now is talking about they can't prove my payment.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from SHEIN anymore they full of ***
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Verified ReviewerLate!!!
My delivery is extremely late!!! I need it asap
I have ordered weeks ago and still received nothing and no changes in track!!!
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Verified ReviewerAdd express shipping
I talked to someone one at customer service & they said that my orders was cancelled but on my debit card the amount was taking out so I'm very unsatisfied & I have been shopping with you all for many years...This makes me wanna shop with Temu.etc
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Verified ReviewerCompletely and total unprofessional, they have no regard for their customers whatsoever
I want the public to know if it was at all possible, I would give them -5 stars. I made an order that included clothes and jewelry.
When I received the package, not one thing that I ordered was in that package. I tried to contact them as much as possible to get this straightened out. They basically called me a liar. They told me they had proof of delivery, so there was nothing they could do.
I was devastated. I spent a lot of money, and I wanted what I ordered. Finally, after two weeks of begging them to send me what I paid for, they told me they checked with their warehouse, and I was right the whole time that they did not send the correct items, and they were gonna resend what I paid for after I sent back the items they sent me that I did not order. I told Dan to eat *** I wanted what I paid for.
That's all I wanted. It was what I paid for. So now I am posting this because they have sent me another package, and it only has half of my order in it. This is going on a 5-6 week problem that all I did was make the mistake of ordering from their company.
It has been nothing but a headache, and right now, they have stolen my money because they will not send me what I paid for, so please, please, please do not take the chance with this company. They don't care about their customers at all. If you want to order from a company like that one, PLEASE, PLEASE, PLEASE PICK TEMU. DO NOT ORDER FROM SHEIN, BECAUSE IF SOMETHING GOES WRONG, THEY DO NOT HAVE YOUR BACK AT ALL.
THEY WILL RIP YOU OFF LIKE THEY DID ME. I wanted to post all the items that they did not send me so that you can see.
It was a considerable amount of money that they ripped me off for. I haven't received one of these items yet, and it's going on week six.
- Took my money and did not send me what i paid for
- No phone number for customer service only emails
- Advertise one price but have to pay a different price
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund or reship
Hello, I recently placed an order online. The order numbers are: Order #: GSU1CL64F0009UA, GSU1CL64F0009UB, GSU1CL64F0009UF, GSU1CL64F0009UK, GSU1CL64F0009UR, GSU1CL64F0009US, GSU1CL64F0009U9.
SKU: si240726****997592, Multicolor-M, 1; sz240402****291801, Grey-XS, 1; si230426****356733, Black and White-39-42, 1; sm250320****362****, Pink-S, 1; 522410****4121****, Dark Grey-XS, 1; sm241125****827921, Burgundy-S, 1; si220921****631814, Orange-one-size, 1; sw220302****213228, Burnt Orange-XS, 1; 250324****0214122, Medium Wash-26, 1; sz250405****627****, Multicolor-XS, 2; 512206****2855****, White-one-size, 1.
I received one package with wrong items inside, no clothing at all, only nail products, and I ordered all clothing. I keep contacting customer service, and I was told they would look into it. I received the email stating I was sent the wrong items to start the refund or reset process, but every time I submit a ticket, I get told the complete opposite story.
I spent over $161 and did not receive any products. I would really like to receive some type of help right now.
- Quick shipping
- Especially when consolidating shipment together
- Potential to mess up orders
Preferred solution: Full refund
User's recommendation: Please do your due diligence of double checking order like making sure the package size equivalent to the amount of items ordered. I received one shipping label on a package but I ordered 12 items over $161 so I find it very odd that a simple quality control can’t be done when our customers are spending our hard earned money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
San Antonio, Texas
Payment I received a call for collection for 5.00 trying to pay it
Frustrated I cant reach a live person
Have real person to speak with to help your customers.
Value your customer and give them great service.
Thank you
- Like merchandise
- Really bad customer service
Preferred solution: Nothing just to pay the 5.00 the collector said I owed you.
User's recommendation: Have a real person answer calls to customers that buy from your company
Maryville, Tennessee
Order was not as described and is not acceptable
I need to talk to a live representative. It took way too long to get the order.
The pantsuit was supposed to be a small yellow 2-piece outfit. The pants are long enough for someone who is 5'6' tall. The top is dingy and more like an x-small. I want to be credited back to the original method of payment.
I am 80 years of age and would appreciate it if you could please credit this back as I am not able to mail this back. I am in a medical facility due to total hip replacement and femur bone fracture.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey did not give me my five packages after 2 months because their driver took a picture of a vacant house and said he left it there so they are no longer responsible according to them
I contacted everyone I could I send them picture that he had sent me as proof of him dropping off then I send a picture of my address to totally different places the place he left that place had been empty for 4 to 5 years no one lives there a bunch of drunks and druggies and now they have my packages I'm sure
That is disgusting he has no business working there meanwhile I didn't know anything because who would I know they would go somewhere else that wasn't mine so I'm asking that they send me my packages. they are ripping off good hard working Americans
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
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Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
I did contact you. I did not receive my package